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Part 8 -- The New Deal

Posted 10-03-2018 at 12:41 PM by MEWright

Ancira RV will take the 2015 Thor Palazzo 33.3 back and get us out of it 100% like it never happened.

They are getting us into a 2014 Fleetwood Discovery 40G. The 2014, 40G has 1600 miles all new tires, new batteries and the normal make ready that this dealership does.

Like I have stressed from the beginning of this tale, we were never "pissed or even upset" at the dealership, they have done everything they could have done and done it right. We were never 'pissed or even upset" at Frieghtliner, they have done everything they could have done and done it right.

If there was a finger to be pointed anywhere or blame of any kinda placed, it would have to be at the previous owners of the Thor for trading it in like that or at Thor themselves. Someone knew and hid some facts but we are well past that now.

I must say that this deal was not easy. It took a lot of time (several months), it took patience on everyone's part, it took negotiating and being will to make concessions by everyone. It took calm heads to look at the issues, not make excuses or place blame and stick to the facts. It took making rational decisions and having reasonable and fair options for different possible outcomes.

As a father and husband it took patience to keep the family on board. I am sure my wife was on the edge but we did not talk about the process much as she let me work this out. She was always aware of exactly where we all were in the process but she was busy with work and just wanted to to be done, what ever that meant.

As a dealership, I am sure it took patience on everyone's behalf.

It took a clam heads to look at the bad deal and negotiate another. We ended up getting the Fleetwood at a great, and for us a very fair, price. It was more money than the Thor (BY A SUBSTANTIAL AMOUNT.) Our insurance went up, our monthly payments went up, our fixed costs for us will go up since its larger, spaces in CG's fuel etc...But we (my wife and I) talked about this extensively. We weighed all the options and decided this was the best option for us.

We originally looked at this model and chose to go smaller planing on upgrading in a few years. This upgrade is just earlier than we planed but as my business partner eloquently stated " no one ever wished they had purchased a smaller boat."

We never lost site of the goal with Ancira RV, to go RVing and spend quality time with family and friends exploring new places. We never lost hope that this would be made right. This was especially hard when reading all the horror stories on forums. We made it through, so I am confident everyone reading this can do the same.

For everyone buying a new or new to you/used coach (whatever brand, make or model) let this be a lesson you learn from, without having to take or fail this test yourself. Have a plan when you walk in, be able to adjust your plan, be polite and reasonable and most of all do your homework so you know what is fair for all parties involved.

This experience has taught me allot about the value of a trustworthy dealership that values its customers, a good sales person that will stand beside you after the sale, good service teams that can research a problem not throw parts at it and a good management team dedicated to the customer experience.

Ancira RV has, from the onset of the problem, been right there beside us to help. Everyone there has been great.

They have our business for life, RVs and Cars.

We are scheduled to pick up our new coach Friday morning and we are 100% back to being excited about the adventure. I will post pictures Friday.

99.999% there........
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