RKL:
Has the problem repeated itself? Was it a one time, or limited series of occurences or ongoing? Reprogramming is generally not required for Allison products unless you want some other features not currently supported by the calibration. If anything significant is occuring, typicaly a diagnostic code would be set in memory. If your product is a MD 3000 Family (like and MD 3060.... or a MH 3000) then you can read the codes directly from the shifter. Consult
www.allisontransmission.com for guidance on how to extract codes (Ign On, Engine Off, push the up and down arrows together... the shifter will begin to cycle through any stored codes) If you have an electronic oil level sensor, the first information is Oil Level, Press the up and down arrows a second time to enter into diagnostic mode. Anytime you troubleshoot, always start with the basics. Does the unit have the correct type fluid and the correct oil level.... Good luck