We just spent a couple of days getting a few items fixed at the Winnebago factory in Forest City. These folks really amaze me -- we had a couple of small items (fridge temp was not constant, slow leveler retraction, backup monitor fuzzy picture) and they not only fixed everything perfectly, but went beyond the basic requirement and really caught issue I was unaware of. All of the folks who work there seemed to go out of their way to help and answer questions.
Great job Winnebago and it certainly makes me pleased that I bought a Winnie.