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Old 09-12-2008, 10:04 AM   #1
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Unfortunately, we again have had problems with our HWH jacks not extending. Last October, the left rear jack would not extend and courtesy of HWH the solenoid was replaced. In November, the two right side jacks would not extend, and again, courtesy of HWH, all four solenoids were replaced, as well as replacing the springs with the heavy duty, tapered ones. Everything was working fine until a few weeks ago when the left rear jack again would not extend, and the right rear was much, much, too slow taking into account the outside air temperature.

We had the system checked out at Captial RV in Bismarck, ND, and they found a burned out solenoid for the left rear jack, and the tech felt that the right rear jack leg was possibly bent. HWH again came through, and courtesy of HWH all four solenoids were replaced and the right rear jack cylinder was also replaced.

It remains a mystery as to why the right rear jack may have been bent because we have never parked in a really off level site and extended the jacks to level out. But it does offer an answer as to why that jack has been so slow taking into account the outside air temperature. Now the right rear jack is the first of the four to complete its retraction even when it has been extended more that the others! Go figure!

We are truly amazed at and grateful for the financial expense and effort HWH has gone to in repairing our coach's leveling system. This is certainly the most excellent customer serivce we could have ever hoped for. Thank you, Frank, and HWH!

2005 Adventurer 33V
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Old 09-12-2008, 10:04 AM   #2
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Unfortunately, we again have had problems with our HWH jacks not extending. Last October, the left rear jack would not extend and courtesy of HWH the solenoid was replaced. In November, the two right side jacks would not extend, and again, courtesy of HWH, all four solenoids were replaced, as well as replacing the springs with the heavy duty, tapered ones. Everything was working fine until a few weeks ago when the left rear jack again would not extend, and the right rear was much, much, too slow taking into account the outside air temperature.

We had the system checked out at Captial RV in Bismarck, ND, and they found a burned out solenoid for the left rear jack, and the tech felt that the right rear jack leg was possibly bent. HWH again came through, and courtesy of HWH all four solenoids were replaced and the right rear jack cylinder was also replaced.

It remains a mystery as to why the right rear jack may have been bent because we have never parked in a really off level site and extended the jacks to level out. But it does offer an answer as to why that jack has been so slow taking into account the outside air temperature. Now the right rear jack is the first of the four to complete its retraction even when it has been extended more that the others! Go figure!

We are truly amazed at and grateful for the financial expense and effort HWH has gone to in repairing our coach's leveling system. This is certainly the most excellent customer serivce we could have ever hoped for. Thank you, Frank, and HWH!

2005 Adventurer 33V
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Old 09-12-2008, 02:50 PM   #3
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I have been replacing my springs via direct orders to HWH. What pleasant folks there. This is a top notch RV product company.
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