An update: We had our appointment a few weeks ago and found all the staff to be very courteous and great to work with. Zack, our Service Technician, did a great job, completed the repairs to our satisfaction, and in a timely manner. He couldn't have been more patient in answering our questions and explaining the work he did. He went out of his way to help us confirm what factory service had been done by HWH on our living room slide.
The service center is definitely busy with plans for expansion once another building is remodeled for service. An appointment is necessary with booking 2-3 months out. At this time they are not encouraging drop-ins since appointments are scheduled daily, unlike Forest City who schedules only on Mondays. There are eleven spots with electricity and water one block from the service center if you wish to arrive the day before your appointment. Spots may be empty but are reserved with a cone for rigs being worked on in case their service is not completed that day.
The customer lounge was comfortable with TV, wifi, coffee/tea/hot chocolate, small microwave and small refrigerator.
It is a pleasure to have Winnebago/Country Coach service on the west coast!
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