Go Back   iRV2 Forums > THE OWNER'S CORNER FORUMS > Winnebago Industries Owner's Forum
Click Here to Login
Join iRV2 Today

Mission Statement: Supporting thoughtful exchange of knowledge, values and experience among RV enthusiasts.
Reply
  This discussion is proudly sponsored by:
Please support our sponsors and let them know you heard about their products on iRV2
 
Thread Tools Search this Thread Display Modes
 
Old 06-05-2009, 08:37 AM   #1
Senior Member
 
Join Date: Feb 2007
Location: Anywhere, USA
Posts: 146
Smile HWH Factory Service

We had the opportunity to visit HWH over at Moscow, IA a couple of weeks ago to have them repair a problem. I had had the bolts break that hold the front jacks to the chassis, thus dropping the coach. Then I didn't help things too much by dragging them about 20 miles very slowly to my local dealer to have them removed and capped till I could get them fixed and remounted. (My driveway slopes enough that I have to raise the front wheels off the ground to get close to level).

The dealer thought I had damaged the jacks and wanted to replace them with new at considerable expense, but I didn't think there was any major damage since I had been able to retract them after the collapse and before dragging them on the road.

I placed the removed parts in one of the storage bins and carried them with us until we could get to HWH several months later. I called HWH and was able to get an appointment fairly quickly once we were in the area and they checked everything out. The only damage was one hose leaking and an electrical connection damaged. They replaced the hose, and fixed the electrical connection and also fixed a couple of leaking o-rings on the manifold, all for a very reasonable price, considering the coach was in the shop a full day.

If you have a HWH jack problem (or slideout), talk to the factory or visit them and let the experts replace/repair the problem. This was our second visit to the factory and we've always been very satisified with their service and prices.
__________________

__________________
Robb & Sue Steinheider
Lexington the Dalmation
03 Ultimate Advantage/09 Honda Fit Sport Toad
robbstein is offline   Reply With Quote
Join the #1 RV Forum Today - It's Totally Free!

iRV2.com RV Community - Are you about to start a new improvement on your RV or need some help with some maintenance? Do you need advice on what products to buy? Or maybe you can give others some advice? No matter where you fit in you'll find that iRV2 is a great community to join. Best of all it's totally FREE!

You are currently viewing our boards as a guest so you have limited access to our community. Please take the time to register and you will gain a lot of great new features including; the ability to participate in discussions, network with other RV owners, see fewer ads, upload photographs, create an RV blog, send private messages and so much, much more!

Old 06-05-2009, 09:44 AM   #2
Senior Member
 
Join Date: Apr 2000
Location: Crossville,TN USA
Posts: 437
I agree wholeheartedly with Robb. To me HWH is on that very short list of companies who actually know how and are openly willing to walk the walk. Today, there are far too many companies that are hiding behind the economic problems of the country as an excuse for shoddy workmanship, less than acceptable customer service and overall inappropriate business practices. Thankfully, HWH has not elected to join their ranks and will probably never be seen lining up at the government feeding trough, aka bailout (handout) money. Ken....
__________________

__________________
Ken Roberts is offline   Reply With Quote
Old 06-05-2009, 09:57 AM   #3
Senior Member
 
Ford Super Duty Owner
Join Date: Dec 2005
Location: Buxton, North Dakota
Posts: 3,328
I have also been to HWH and totally agree, that if you have a jack problem and can work in a visit it is worth the effort. If you are in the west you have 3T's RVs in Lake Havasu City. I believe Paul Smith helped develop the jacks. He does HWH seminars at GNR.
__________________
2003 Winnebago Adventurer 38G F53/ V10 605 watts of Solar
1999 Winnebago Brave 35C Handicap Equipped
F53/V10
1999 Jeep Cherokee & 1991 Jeep Wrangler Renegade
John Hilley is offline   Reply With Quote
Old 06-05-2009, 11:15 AM   #4
Senior Member
 
Join Date: May 2004
Location: Auburn, CA, Havasu, AZ & Mulege, BCS
Posts: 5,217
Robb- any idea why the bolts broke? If your driveway slopes too much perhaps the extension of jacks puts prying action in addition to shear force on those bolts; if that's true it will likely happen again unless addressed. Did you or HWH have any thoughts on that?
__________________
Baja-tested '08 2-slide 36'
Alpine: The Ultimate DIY'er Project
EngineerMike is offline   Reply With Quote
Old 06-06-2009, 07:24 AM   #5
Senior Member
 
Doug Sage's Avatar
 
Winnebago Owners Club
Workhorse Chassis Owner
Join Date: Mar 2001
Location: Originally from near Portland, OR
Posts: 699
I had what turned out to be a hydraulic line that blew off the fitting and ended up with one slide out about 7". I called HWH to talk to their technical service and find out what to do to get it back in. I told them that I was stranded beside the road. They took my phone number and said they would have a service person call me back. That was three weeks ago yesterday and I still haven't heard from them! I ended up calling my roadside assistance and having someone come out and help me. Then I got to a campground and called a mobile mechanic who replaced the hydraulic line and I am fine now. Needless to say, I am not very happy with HWH service.
__________________
Doug Sage
Full timers roaming the good old US of A
2007 Itasca Suncruiser 38J
2015 Jeep Cherokee Trailhawk
Doug Sage is offline   Reply With Quote
Old 06-06-2009, 09:16 AM   #6
Senior Member
 
Join Date: Feb 2007
Location: Anywhere, USA
Posts: 146
I did discuss the bolts with the tech working on the coach. He said it could be either over tightened at installation (too much torque) or maybe not tight enough. They say it shouldn't happen. In any case, we are moving away from that location, so hopefully, we won't experience it again before we get moved.
__________________

__________________
Robb & Sue Steinheider
Lexington the Dalmation
03 Ultimate Advantage/09 Honda Fit Sport Toad
robbstein is offline   Reply With Quote
Reply



Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


Similar Threads
Thread Thread Starter Forum Replies Last Post
Excellent Blue Ox factory service Cheryl Bisson Toads and Motorhome Related Towing 1 09-12-2008 09:52 AM
FMCA Road Service herbhof Winnebago Industries Owner's Forum 14 02-02-2008 07:11 PM
Winnie Service at Forest City pegdiver Winnebago Industries Owner's Forum 2 05-05-2007 06:17 PM
Factory Service RV_Hal Monaco Owner's Forum 6 01-27-2007 02:20 PM
Spartan factory visit for service Brigadoon Spartan Motorhome Chassis Forum 8 09-13-2006 12:26 PM

» Virginia Campgrounds

Reviews provided by


Copyright 2002- Social Knowledge, LLC All Rights Reserved.

All times are GMT -6. The time now is 08:53 PM.


Powered by vBulletin® Version 3.8.8 Beta 1
Copyright ©2000 - 2017, vBulletin Solutions, Inc.