Quote:
Originally Posted by tb919
So Bill, how did the service go there at the factory? Anything new to report?
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Hey TB, thanks for reminding me!
Several things are worth mentioning...
1. The shower leak does seem to me to be due to installation or design so the plumbing may be a problem I think. You can access under the shower from beside the bed through removing the carpeted platform and holding the bed up.
2. If you Aquahot doesn't seem to be heating adequately and you can document it then keep pressing the issue. Even at the factory they usually stop if "normal checks seem ok". In our case there was some sort of internal boiler thermostat the was off by 30 degrees.
3. It seems to me that there is some possibility of slide gear wear that many of us won't notice. They will replace it if it's bad enough. I can't say how to look for that but both the dealer and the factory noticed it.
4. While on the slides topic I believe there are still some kinds of issues with my vintage of unity ( made in May 2015 but a 2016 model sold in 2017)
5. The entry door has a rubber bumper at the bottom which I've not had anyone there or here explain to me. Maybe Jesse knows. It seems to cause wind noise if misadjusted. They didn't get it right.
6. The Rand McNally GPS is risky deal in my opinion. I'm a EE that works with electronic engine controls. That system seems to be built on a PC platform and has some reset issues like PCs have. I had to take pictures of the screen freezing to show it had issues which was the only way to get the supplier to get serious. They replaced the SD chip for free. The freezing problem still exists but isn't as bad. The WGO position is that the owner has to update the chip as often as every 3 months....including when you first take possession. WGO will not update the chip for free unless you have documented a freeze problem like I had. My experience with the electronics we make is that custom made products with extensive testing will work great. Small manufacturers like WGO that use electronics have a hard time working out all of the bugs. Especially if the supplier they use is small.
7. The design problem where the ceiling lights flash when the water pump runs was fixed. They apparently know that a cable needs shielded (replaced).
8. Doors not staying shut can be the owner not pulling it shut tight (full bath) or the entire wall not being fastened and the door frame widens (half bath).
9. They replaced all multiplexed switch panels that had aged and cracked. Maybe this was from sitting on a hot FL parking lot, closed up for 18 months?
10. Cable that released the mechanism in the sofa for the pull out ottoman was fixed.
11. Drawers above countertop had the slides repaired/replaced
12. Cooktop that was cracked was replaced.
13. Missing TV remote was replaced.
14. A spring for the brake foot-pedal mechanism was replaced/added by FL in a recall.
15. The video/audio multiplex switch (which they call the Matrix) was defective and replaced. That prevented signals from getting to and from sources and receivers as well as the IR operation of the remotes. I could see some of the indicator lights seemed wrong but I had intentionally not tried to troubleshoot.
16. A bad speaker in the overhead was replaced.
Not sure if that's everything but it's most of it. Forest City is really in the middle of nowhere, almost to MN but some very nice people. Iowa is WINDY!!
We wanted a factory tour but those run 4/1 to 10/1 apparently. We did join WIT. The WIT building is worth a visit.
We were very happy with WGO and the people. A nice group that works hard and means well. As in a lot of places there is a mix of people who are experienced but keep working with them and it will be resolved. A good company.
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