Jenson TV white screen wont work

[ct78barnes]

Our new coach is not 4 months old a 35 J Sightseer and the bed room TV has died all ready also the rear monitor needs replaced. In less than 4 months. You would think that Winnie could get better TVs that do not have all these problems. Any one else having these problems.

[Bo Walker]

It happens. I just had to replace the bedroom tv. It was a good tv and worked fine. One day it would not turn on. I replaced it with a cheap flat screen which I don't like. I replaced the front tv a few years back and it works fine.

[puttin]

Did you try unplugging it?

[zippo]

Ours lasted 7 months before giving up. Unplug and plug back in would get it going again. The replacement is now having problems, off course it's out of warranty now. I bought a new Samsung but haven't installed it yet.

[ct78barnes]

Yes I un pluged the coach and shut down the inverter and gen set. At first the Jenson blue screen came on and I would start a scan . But about 1/2 way it would make a funny noise and then the white screen. I am going to the dealer and he will have it for the week but he says they have to trouble shoot it first so it will be more like two weeks at the dealer. Also the rear monitor is also going out and that is all ready at the dealer ready to be replaced. I just do not understand why in just three short months they are going bad. Maybe I am just the lucky one . I know these new coaches have a lot to go wrong and we are working on all the bugs but it is more than I thought it would be.

[puttin]

Just curious, do you have a surge protector?

[Mr_D]

After nine years our front TV went out, went and bought a new Samsung LED TV. Pulled to old cabinet out and was in the process of rebuilding it. Put the new TV on the passenger seat, screen against the seat so nothing would scratch it.
Knocked it off the seat with my elbow, it fell down the stairs and stopped just before it hit the ground. It still works, except for the scratch on the lower left of the screen.
So, went and bought ANOTHER $400 TV to replace it!! Took the scratched on into my "man cave" in the stick house. Now to finish the cabinet off!

Sooooo, let the dealer fix yours under warranty!! It's a LOT cheaper!!!!!!!

[lost1]

Quote:

I am going to the dealer and he will have it for the week but he says they have to trouble shoot it first so it will be more like two weeks at the dealer.

Wow, someone at the dealership is also a baloney salesman. It will take their hi-tech TV repair person about 15 minutes to exhaust all the possible trouble shooting - 2 weeks!
Tell them to just swap it our for you, in fact, insist on it. They're just making things hard for you. RV dealerships do not repair digital TV's. In fact most of the stuff is not repairable beyond cosmetics and is recycled.

[rv.guru]

You can call jensen direct and they will go through the troubleshooting with you, if they find that it is a bad tv they will send you a new 1 with a call tag to return the old. Really a great company to deal with.

[ct78barnes]

Thanks again it is at the dealer now I will keep you posted as to what he does. The service manger does not have people skills and I email him before I call him. He never ansers the phone and they always ask who is calling and then they say he is with a customer and given his voice mail. He did call my wife and she added a few things to the list and he made a big deal with her and was very rude with her. We have 8 more months with him and the the year will be up. I am keeping track of all this and when the year is up I will let Winnebago know about this great service department.

[JENSENRVdirect]

I represent ASA Electronics, the producer of the JENSEN brand of televisions, stereos, and speakers, Voyager brand of observation monitors and cameras and the Advent brand of appliances. At ASA, we strive to provide excellent customer service and product satisfaction and would like to offer some assistance in this matter.

We highly recommend working with your coach dealer for warranty assistance as they will have the ability to properly troubleshoot and process your warranty claim, if needed. If your dealer is unable to assist you with warranty service with your TV, please give us a call direct. You can reach us on our toll free technical support line at (877) 845-8750. We are available M-F 8:00 AM till 6:00 PM EDT.

Please let me know if you need any further assistance.

[ct78barnes]

I did call your teck line not the customer service line and was given a code to give the service manger to send out a replacement TV. I had to do the same thing on our rear view monitor and call that company to. I have had to do his job twice for him. I would give him the phone numbers and serial numbers on the unites and the name of who to call . The bottom line is I called and you are sending us or the dealer a new TV and we are going this week end to pick up our new coach with a new TV and new rear monitor. I have heard that you read up on these sites and now I know you do . So does Winnebago and who knows all the company that read these post. To me it is a verry good way for you to reach out with your customer base if they are having problems with getting service with your products. Again Thank You

[rvten]

Best thing I did with our Jensen. Was to junk it. Replaced with Vizio.

[RickO]

It really stinks that the local service manager is such a "stinker".
Did you buy the coach from them? Often times people ask what kind of service and support they can get locally if they buy their rig elsewhere.

I've replaced all three sets in my 2007 rig but only the outside, 12v unit was because of failure. The screen went dark and it was my excuse to replace it with a larger LED set.

Jensendirectrv: thanks for your monitoring of issues and offer to help.

Rick