no service Winny dealer

[pattcook]

Called up local Winnebago dealer, Pan pacific in Stockton, to order parts. Was told they only provide service of any type if you bought the rig there. Now I have heard of dealers like La mesa who wouldn,t provide servive if the coach wasn,t bought there but this is hard to comprehend. Why on earth would Winnebago Inc allow one of there dealers to treat owners like this? Not allowing anyone to even order a part unless you buy from them? This is too much and Winnebago should step in. Its hard enough to find a dealer these days as it is and besides it really ------ me off.- It would be a cold day in hell if I ever bought a rig from these clowns now.- John

[ichn2go]

Use Lichtsinn Motors in Forest City. Service par Excellance.

As independent bussiness men most dealer can do what they want. The only time Winnie steps in is if they don't sell enough units..Fair? Not many things in this life that is fair.

To me customer relations would be top priority yet I don't know the RV Technition situation in that area..Be Safe

[Tim&Paula]

I agree Use Lichtsinn Motors in Forest City.

[JC2]

Make that (3) on Lichtsinn Motors. Ordered a replacement window the first of the week for our Winnie Voyage and had it by weeks end. Lonnie in parts was very helpful.

[DancinCampers]

I would call the Corporate Switchboard, 641-585-3535 and ask to speak to Bob Olson.

[Petro]

I also use Lichtsinn Motors. David and Lonnie in the RV parts Dept do an excellent job. I also found I get faster and cheaper service. There is only 1 shipping charge from Forest City to my home. Before I had 2 shipping charges, Forest City to a WI dealer and another charge from the dealer to my home.

Don

[RickO]

It is surprising and really stinks.

[millsrv]

Pan Pacific is just bad news.
I live in San Jose Ca and have dealt with them, never again!

I just got off the phone with Lichtsinn Motors parts and must say that for Winnebago parts is could not be any easier. They are friendly and can get almost anything for Winnebago or Workhorse Chassis. Their phone number is 1800-343-6255. They are shipping my parts on Tuesday directly to my home.

[bellsharbor]

Another vote for Lichtsinn Motors---But, your right, it just doesn't make sense! In this economy you would think they would be going out of their way for everyone. I have given up on our local dealers (50 & 60 miles away) and am now using an independent shop and paying for small warranty work. These snobby dealers can just go stick it!

[Hikerdogs]

Quote:

Originally Posted by bellsharbor Another vote for Lichtsinn Motors---But, your right, it just doesn't make sense! In this economy you would think they would be going out of their way for everyone. I have given up on our local dealers (50 & 60 miles away) and am now using an independent shop and paying for small warranty work. These snobby dealers can just go stick it!

Before you just pay for warranty work out of your pocket get in touch with Winnebago. We had some warranty work done by independant shops because we were either to far from a dealer or it was less expensive to have it done there. In all cases the shop faxed Winnebago a complete diagnosis of the problem and firm estimate of what the total cost would be. Winnebago gave the go ahead and the problems were fixed. Winnebago sent a check directly to the shop so we didn't even have any out of pocket expense.

[Thudman]

I tried to call Bob Olson today but he's off on a long weekend. Tried to call because I've also had this kind of crap happen to me: in Pensacola and Panama City. This is UNSATISFACTORY, regardless of being an independent dealership. IMO Winny should have this situation stated in their agreement w/the dealer. This kind of garbage has got to end. Perhaps it would end if a bunch of us call Mr Olson each time it occurs.

Thudman

[Navy Flier]

I understand your frustration and agree that there should be some solution. If that happened to me, at any Winnebago dealership, I would certainly make a call to Bob Olson. I might even do it right there at the parts counter. I have a great relationship with my dealer but I am still going to purchase, via phone or the internet, parts that I can install myself. My dealership is 20 miles away and usually there is very little difference in shipping cost and my gasoline cost. If I factor in the total cost of driving my car ($0.50+ per mile) I come out way ahead by ordering from home. If I were like many and 50, or more, miles distance there is no doubt. Additionally, I don't have to argue with the parts guy about the correct part. With everything Winnebago provides on line research is easy.

[CaptBill]

Another vote here for Lichtsinn Motors and their awesome parts dept. No one could possibly have been more helpful or efficient than David.

[Wayne M]

I just find it so strange that a dealer could turn away a purchase of any kind, whether it be a new RV, Parts, or just Service. I guess their economy is doing great. I hope those that read this thread can change that for those businesses that do not want to support the entire RV Domain.