Norcold Recall 09E-027

[Thudman]

I have a Norcold 1201 LRIM 4 door fridge that was included in the recall. Had it done yesterday (7/16/09) by Tom Johnson Cmpg Ctr, Marion, NC. Procedure was accomplished at no charge, and took only a few hours.

They added a "stovepipe collar" (my words) at the center right of the above photo, to the lower end of the exhaust stack. And red wires are attached to what I surmise is the Thermal Switch, or a sensor to the Thermal unit.

One heads up: Upon arrival the svc rep said he needed to order the kit (I called a week in advance & provided the SN for my Cooling Unit), so it would be a 3 or 4 day delay. Argh! He said Norcold would not allow the dealer to order the kit before an inspection was completed. Anyway, the rep switched out another customers kit (who was not arriving for a week), so all worked out OK. I have not checked w/Norcold on this issue.

For those not familiar, Tom Johnson CC is spacious, in the country, has a new cmp gnd (W/S/E) $30/n, new huge waiting area w/snack bar, full-up mx facilities. No I don't have stock in it, but wish I did.

Thudman

[Izzyblueye]

Quote:

Originally Posted by Thudman I have a Norcold 1201 LRIM 4 door fridge that was included in the recall. Had it done yesterday (7/16/09) by Tom Johnson Cmpg Ctr, Marion, NC. Procedure was accomplished at no charge, and took only a few hours. They added a "stovepipe collar" (my words) at the center right of the above photo, to the lower end of the exhaust stack. And red wires are attached to what I surmise is the Thermal Switch, or a sensor to the Thermal unit. One heads up: Upon arrival the svc rep said he needed to order the kit (I called a week in advance & provided the SN for my Cooling Unit), so it would be a 3 or 4 day delay. Argh! He said Norcold would not allow the dealer to order the kit before an inspection was completed. Anyway, the rep switched out another customers kit (who was not arriving for a week), so all worked out OK. I have not checked w/Norcold on this issue. For those not familiar, Tom Johnson CC is spacious, in the country, has a new cmp gnd (W/S/E) $30/n, new huge waiting area w/snack bar, full-up mx facilities. No I don't have stock in it, but wish I did. Thudman

THUDMAN: Would you happen to have a link to Tom Johnson CC?

[Thudman]

Here tis:

Tom Johnson Camping Center

Note that there are two locations: Marion and Concord.

Thudman

[Izzyblueye]

Quote:

Originally Posted by Thudman Here tis: Tom Johnson Camping Center Note that there are two locations: Marion and Concord. Thudman

Thanks so much Thudman, always looking for a good CC.

[ms911]

Quote:

Originally Posted by Thudman Here tis: Tom Johnson Camping Center Note that there are two locations: Marion and Concord. Thudman

I think they only do service at Marion NC.

[Olive]

Quote:

Posted by ms911 I think they only do service at Marion NC.

They are only doing service in Marion right now. I bought my current coach there and couldn't have been treated better.

[stearn]

I called Norcold today to see if I needed to get in for a recall repair. I have the 1201 LRIM. I was told that the recall was the 2003 and older models, that mine was ok. She did ask for the serial #. I just thought I would mention the dates, as I missed that part .

[RCtime]

I just started the 1st phase of this recall today. I qualified for the recall by calling norcold with the serial numbers etc., and then called a Norcold rv dealer.
They said they would call me in about a week when the part arrives.
I could wait for it as it is not a long proceedure.

[AFChap]

I determined from the s/n's on the recall notice that my Norcold is included in the most recent expansion. I went online for Norcold service places. I was in WY and found no service locations in the state. My next planned stop was in ID near West Yellowstone MT where I found a certified mobile service guy. I emailed them my info, they replied asking for more info, I sent that info and they ordered the recall kit. I got an email a couple of days ago that they will be out tomorrow to do the work. Only catch is that I have to pay for the service call, apx 25 mile round trip. They said Norcold will pay for the kit and labor, but not their travel.

[AFChap]

Follow-up report -- the mobile tech arrived this morning as scheduled with my recall kit. He cursed the small outside access hole, then said the refrigerator would have to come totally out rather than moving it enough to work through the hole. He also said that had he known it was on a Winnebago, he would have brought a helper. I told him I could help, so he went to work getting it unbolted (on each side of outside compartment) and unscrewed (inside top and bottom) while I emptied it. After much effort both outside and inside, we were completely unable to even move the refrigerator at all. He finally gave up, giving up his $50 round trip service call fee plus whatever he gets from Norcold. He said he has run into some that are glued in with silicone. He said he probably could get it out, but using pry bars inside would likely damage the oak woodwork. His recommendation was that I take it to a Winnie dealer or the factory if I want to pursue the recall alterations.

What has been the experience of other Winnebago owners been on the recall fix ...problems moving the refrigerator at all??? ...fix accomplished without totaly removing the refrigerator???

[Thudman]

AFChap: I don't know how different your fridge installation is from mine, but the Winnie dealer (Tom Johnson Cmpg Ctr) did mine in about 1.5 hrs without removing the fridge. I was unable to watch the process, so do not know how many techs worked on it.

Thudman

[Izzyblueye]

Quote:

Originally Posted by Thudman Here tis: Tom Johnson Camping Center Note that there are two locations: Marion and Concord. Thudman

Thudman: I received a nice reply from a fellow named Dan at Tom Johnson CC, he invited me up to try out their campground and facilities.

[Thudman]

You're gonna like it!

Thudman

[RCtime]

AF ,chap
Dont sweat it. Your refer. is not going to explode in the next few hours.
Its been operating just fine for 6 plus years.
Wait till you'r in an area of a good Winnie dealer, or private rv repair place ( nORCOLD APPROVED) that has done a recall or two.