Check to see if you have any uninvited guess in the flume piping. Sometimes moths, yellow jackets, bees, spiders, like to build up in those dark places. It's recommended that you use one of those BBQ flume cleaner brushes to run it up thru there and the fridge one also if you have a gas fridge, at the beginning of the season to ensure you get good gas running thru without obstructing. Make sure the pipe with the holes in it or the one that let's air into the mix is not fully closed or fully open also.
Have someone fire it up while you are watching the igniter to see if it is doing it's job properly.
If all else fails take it to the dealer, it under warranty hopefully