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Old 02-21-2017, 11:24 AM   #1
Velroc's Avatar
Winnebago Owners Club
Join Date: Oct 2013
Location: Medina, Ohio
Posts: 72
Unhappy Problem with Stairs

When I left Ohio in Jan. my Stairs(Kwikee) worked fine, extending and retracting.position

When I arrived in Florida the Stairs were in the retracted position and wouldn't move.

Any info on fuses, circuit breakers or other reasons for this problem would be appreciated.


Bob & Betty - Medina Ohio, Winnebago 2012 Vista T, 2014 Jeep Wrangler. Blue Ox tow bar & Plate, Patriot Brake. Breakaway safety switch. Safe-T-Plus, 5 Star Tune, Versa-Hauler on Jeep
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Old 02-21-2017, 11:54 AM   #2
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Originally Posted by Velroc View Post
When I left Ohio in Jan. my Stairs(Kwikee) worked fine, extending and retracting.position

When I arrived in Florida the Stairs were in the retracted position and wouldn't move.

Any info on fuses, circuit breakers or other reasons for this problem would be appreciated.

On my coach, (not a Winnebago), there are 2 fuses for the Kwikee electric step... (a 15A in the "Hot with Ignition" fuse panel and a 30A in the "Always Hot House Battery" fuse panel).

There is also a 5-pin relay for the step operation... (back in the engine compartment):

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Old 03-08-2017, 09:41 PM   #3
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Location: Arlington, VA
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There's an excellent chance that the DC motor that pushes-out (or pulls-in) the steps now has a dead spot.

If you've checked fuses and related items but still "no joy", then try this:
1. Set the step-switch to the position that extends/retracts the steps each time the RV door is opened and closed.
2. Close your RV door....with you standing outside.
3. On your hands & knees, find the drive mechanism for the steps. The left-portion of the mechanism is the DC drive motor.
4. Have at-the-ready something like (a) a very-long screw driver or (b) the metal rod that you use to pull-down your exterior shades. You'll use this tool as a hammer in step 5.
5. Open the RV door IMMEDIATELY FOLLOWED by a solid rap (i.e., a hit) on the DC motor with your tool. Caution: Don't get your fingers (or other extremity!) near the steps...which hopefully will deploy as soon as you whack the motor..
6. If step 5 does not yield results, restart this procedure with step 2.
Robi & Dale ---- Go Navy ----
2016 Winnie TOUR 42'
Tow: '08 Buick Lucerne
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Old 03-08-2017, 10:34 PM   #4
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Location: North America somewhere
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The Kwikee owners manual says to lubricate all moving joints monthly or they may bind and stop working. They stop working when the controller senses an over-current draw.
It is strange they quit working while enroute.
Another thing that causes the steps to quit working is the magnet sensor at the bottom of the step-well bulkhead, the metal plate on the bottom of the screen door must contact the magnet on the bulkhead, and have 12V power.
2000 Winnebago Ultimate Freedom USQ40JD, ISC 8.3 Cummins 350, Spartan MM Chassis. USA IN 1SG retired;Good Sam Life member,FMCA." My fellow Americans, ask not what your country can do for you, ask what you can do for your country. John F. Kennedy Read more at: John_F_Kennedy_1961
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Old 03-10-2017, 10:41 AM   #5
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Isn't Ohio a 'salted road' state? I'd get under there either with the batteries shut off, or disconnected, and rinse everything off with clean water. Then disconnect the electrical connector under there and spray it with contact cleaner. Then connect/disconnect a few times to shine up the contacts. Finally, add some dielectric grease to the connections to keep them in good shape.

After all that, reconnect power and whack the motor with a rubber mallet...keeping your body clear.
'02 Winnebago Journey DL, DSDP, 36' of fun.

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Old 03-10-2017, 11:19 AM   #6
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This is some info I have collected over the years from various threads for Kwikee steps. Maybe there is some info that will help.

Kwikee step testing procedure

If you need sources for motors or parts check the following:





Newer motor 1101428

Clay WA5NMR - Ex Snowbird - 1 year, Ex Full timer for 11 years - 2004 Winnebago Sightseer 35N Workhorse chassis. Honda Accord toad.
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