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01-02-2019, 01:26 PM
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#1
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Senior Member
Join Date: Nov 2010
Location: Cornelius, NC
Posts: 169
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Steps Stuck Out
So as we were leaving the park last Monday, someone flagged me down and said my steps were out. Sure enough. I checked the obvious things, breaker, wiring, etc. All seemed fine so I just pulled the pin and tied them up to get on the road. The pin was not real easy to come out, either.
Now that I am back home, I need to diagnose. I can get my meter and check for power but what have others found who have has this happen? Someone asked me if the magnet fell off. I am not sure where exactly Winnebago installed it to check?
__________________
Loyd
2020 Dutch Star 4326, FL Chassis
2017 Nissan Frontier Toad
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01-02-2019, 02:31 PM
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#2
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Senior Member
Join Date: Oct 2011
Posts: 817
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The screen door has a magnet or buttons on the frame that tell the circuit that the door is closed. Either the signal isn't getting to the motor or the motor is stuck.
Might be as simple as a couple hammer taps to the motor, but that isn't a long term solution. Many report loose wires on the door mechanism that reports open or closed.
__________________
-- Jeffrey and Maren
2011 Winnebago Journey 40U
Ford Escape Hybrid with Blue OX, Air Force One and TST
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01-02-2019, 07:15 PM
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#3
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Senior Member
Newmar Owners Club Ford Super Duty Owner
Join Date: Jun 2012
Location: CA
Posts: 2,200
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My controller went out once and had to be replaced. Hopefully you have an easier fix.
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01-03-2019, 02:09 PM
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#4
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Senior Member
Join Date: Oct 2011
Posts: 817
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Quote:
Originally Posted by mjeffrey
The screen door has a magnet or buttons on the frame that tell the circuit that the door is closed. Either the signal isn't getting to the motor or the motor is stuck.
Might be as simple as a couple hammer taps to the motor, but that isn't a long term solution. Many report loose wires on the door mechanism that reports open or closed.
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I am referring to the step motor, of course.
__________________
-- Jeffrey and Maren
2011 Winnebago Journey 40U
Ford Escape Hybrid with Blue OX, Air Force One and TST
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01-03-2019, 07:18 PM
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#5
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Senior Member
Join Date: Nov 2008
Posts: 132
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We had a big problem with steps going in and out while driving. Turned out that the wire had broken off the lug that attaches to the switch at the door. Looked fine but was not. Pull the plastic cap off and check both terminals. Also had a bad ground wire from steps to chassis frame. Along the way to a fix we spent over $600 for a controller and on site repair.
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01-04-2019, 04:22 AM
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#6
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Senior Member
Winnebago Owners Club Ford Super Duty Owner
Join Date: Jul 2017
Location: Ogdensburg, NY
Posts: 323
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Quote:
Originally Posted by mjeffrey
The screen door has a magnet or buttons on the frame that tell the circuit that the door is closed. Either the signal isn't getting to the motor or the motor is stuck.
Might be as simple as a couple hammer taps to the motor, but that isn't a long term solution. Many report loose wires on the door mechanism that reports open or closed.
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This. It's an easy and 0 cost try. Our steps were sticking in the closed position. Tapping the drive mechanism would get them working. I ordered a new motor off Amazon for a permanent fix.
__________________
2010 WBGO Vista 32k - sold/traded
2014 Tiffin Allegro 36LA
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01-04-2019, 08:21 AM
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#7
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Senior Member
Join Date: Nov 2010
Location: Cornelius, NC
Posts: 169
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Yeah, I tried the tap with the hammer. I remember having to do that on my older Monaco that had the Coach Step brand.
If it ever stops raining here in NC, I will crawl under there and start to troubleshoot
__________________
Loyd
2020 Dutch Star 4326, FL Chassis
2017 Nissan Frontier Toad
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01-06-2019, 07:10 AM
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#8
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Member
Join Date: Jan 2016
Location: NE OHIO
Posts: 33
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Quote:
Originally Posted by sightseers
We had a big problem with steps going in and out while driving. Turned out that the wire had broken off the lug that attaches to the switch at the door. Looked fine but was not. Pull the plastic cap off and check both terminals. Also had a bad ground wire from steps to chassis frame. Along the way to a fix we spent over $600 for a controller and on site repair.
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We had same (loose/too short wire inside magnet switch cover) issue. Easy fix with a short extension of wire. It is usually the simple stuff... troubleshoot before visiting a $$$repair shop.
Please share the outcome...
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Tom & Kathy
and Clicquot (Newfoundland), Kindle (Golden)
2012 Vista 35F / Chevy Sonic
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01-10-2019, 07:01 AM
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#9
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Senior Member
Join Date: May 2016
Posts: 378
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Hi Loyd,
I see you're from Concord. Small world - I grew up in Landis, but we've been in GA for about 20 years now. I just had Tony's outside Columbia, SC repair my step(gears were stripped - they upgraded the actuator) and they did a fine job for a reasonable price.
Call first for an appointment though. It's a busy place.
HTH!
__________________
Patrick
Atlanta GA
2023 Renegade Vienna & 2017 Jeep Cherokee Overland
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01-17-2019, 07:07 AM
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#10
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Senior Member
Join Date: Nov 2010
Location: Cornelius, NC
Posts: 169
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Started working again, then they quit. When I open the door with the switch in the mode for them to open/close, I can hear a clicking from underneath so that leads me to believe it isn't the door/magnet switch. I believe it is a controller box or motor issue.
__________________
Loyd
2020 Dutch Star 4326, FL Chassis
2017 Nissan Frontier Toad
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01-18-2019, 09:02 AM
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#11
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Senior Member
Join Date: Aug 2002
Location: ...East Texas
Posts: 5,324
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Mine stuck in the out position the first week of December. The first time I kicked them and they went in. Later in the day they stuck out again. We continued our trip and 3 weeks later when I moved the coach to our son's home a couple of miles away they were still stuck out. A week later when we returned to Texas I kicked them once and they went in and have been working ever since. Go figure ...
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Paul (KE5LXU) ...was fulltimin', now parttimin'
2022 Coachmen Leprechaun 319MB
towing 2017 Jeep Grand Cherokee Limited
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01-18-2019, 09:13 AM
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#12
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Community Administrator
Fleetwood Owners Club Workhorse Chassis Owner
Join Date: Sep 2010
Location: Marquette, Michigan "Da UP" & Lehigh Acres Florida
Posts: 21,822
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While working with steps that have intermittent fits of unintended operations in or out watch where you stick your hands or fingers while working on the system.
__________________
John & Cathy R.
06 Pace Arrow 38L Workhorse W24
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01-18-2019, 09:23 AM
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#13
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Senior Member
Fleetwood Owners Club
Join Date: Jan 2010
Posts: 1,391
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Most likely need to be lubed.
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01-18-2019, 09:43 AM
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#14
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Senior Member
Winnebago Owners Club Freightliner Owners Club
Join Date: Sep 2015
Location: Saskatchewan
Posts: 281
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I had trouble with my step sticking also... after burning out the motor and replacing I have found the key is lube as mentioned earlier.. Spending time in the south with the humidity and salty air plays havoc with metal and steel.. Possibly a penetrating fluid to loosen and then ample lube with a bit of manual help will solve your issues..
__________________
2002 Winnebago Journey DL 39QD,
'94 Jeep Wrangler,
2016 RK,'72 FX
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