2010 Essex

[Troden]

Just bought a new 2010 Essex from Buddy Gregg in Texas and not so happy with it. So far the right camera quit working, the rear air quit, one of the small operable windows on the passenger side fell off while driving and the mud flap fell off on the highway. The secondary touch screen went out the first week and the tank monitor does not work for the black tank. I have owned it for 5 weeks and it has been in the shop for three of those.

[Clifftall]

Quote:

Originally Posted by Troden Just bought a new 2010 Essex from Buddy Gregg in Texas and not so happy with it. So far the right camera quit working, the rear air quit, one of the small operable windows on the passenger side fell off while driving and the mud flap fell off on the highway. The secondary touch screen went out the first week and the tank monitor does not work for the black tank. I have owned it for 5 weeks and it has been in the shop for three of those.

The first year is tough. Hang in there, it gets better. At least you're under warranty ( I hope ). Also welcome to IRV2. You'll get all the help you need and then some.
Cliff

[DandS]

Wow, that's more problems than I would expect on a new coach, especially a high-end model like the Essex. Hopefully, you have all your 1'st year problems behind you, sounds like most issues are electrical gremlins other than the window.

Good luck and welcome to the forum.

[Lug_Nut]

Wow, that a mitt full. As posted you must expect some issues for the first year. I know, you are saying "What! It shouldn't be so!" But, believe it or not, you are fortunite to have a Newmar, they probably settle in better than any other makes.
You issues are too many, not necessarily normal. Perhaps some are related. Anyway, don't dispare. You have a beutiful coach that is well made. Component failures can happen, albeit that many is extreme.
My guess. Inadequate pre-delivery inspection and correction. Not to blame Buddy Greg's, a proper inspection correction could take longer than they could financially justify for what they make in profit. Today's problem.......prices are down while complexity is up.
Very best of luck.

Peter

[Wingman02]

Not making light of your situation but ..... if only I could be the owner of a 2010 Essex

Good luck with your issues. I hope you don't live to far away from the repair facility!!

[a k]

Wanna trade?

["007"]

Welcome to the Newmar forum & irv2 Troden.
Congrats on your New ESSEX great coach and you have a good dealer to deal with problems.
Dealer preps are something we all have dealt with and leave allot to be desired.
We have good people here that can help deal with some of the problems so don't despaired we all have been through the first year cycle and a Newmar is not alone with these situations.
Enjoy the forum and look at some of the sticky's for some good information.

[Troden]

So the saga continues, this morning we attempt to head back to Dallas and all the batteries are dead, the lock on the door malfunctioned locking my wife and I inside. I tried everything to get ot open but no luck, finally had to climb out the emergency window and then help my wife out. This is difficult without the fact that my wife and I are hefty. Oh and guess what happens when you open the escape window, it falls to the ground and shatters! Needless to say we abandoned the coach and drove our jeep back to Dallas. It's final resting place is Buckhorn Lake Resort in Kerrville, Tx.

I hate that this this is my first post, we have owned two coaches, our first was a Itaska Journey, then a Monaco Dynasty, both together did not have as many issues combined as this one. Looks like we are in for a costly and time consuming lawsuit.

Thanks for enduring my rant.

[Route 66]

I suggest contacting Newmar and talk to the folks in highline service and perhaps getting the coach back to Newmar, as that would be the best thing to resolve all of the issues.

[Troden]

My confusion is if I had bought an airplane for $600,000.00 and the window fell out on the first flight, batteries died and door would not unlock, the federal government would close the company down. Why are RV manufacturers held to a lessor standard, should they not be responsible for the defects? It would seem that it is a percentage game, the manufacturers know a certain percentage of RV's will have defects yet still allow them to be delivered. What happened to quality? I assume that they figure a certain number of buyers simply take the defects in stride and accept the excuse that too many vendors are involved so mistakes are bound to happen. I paid $570,000 for a product tat clearly was not ready for delivery, I see no reason to blame the dealer, Newmar let a defective product go to market, no it's ands or butts. Yes I am bitter because it is simply not right!

[FlyingDiver]

I think you're a little premature implying that the manufacturer won't deal with the issues. From what you've posted so far, you haven't even talked to Newmar yet.

And no, the FAA wouldn't shut the company down. They would just ground all the planes of that model until they figured out what was going on. And there's a world of difference between the certification requirements for an airplane and an RV. If RVs had to be done to the standards of a new airplane, that Essex would have cost about $1.5M. A new Cessna Skyhawk has about the same materials cost as a medium line auto, plus the avionics. But instead of $30k, it costs $200k.

Buddy Greg is new to the Newmar line. They only started selling them when Country Coach went out of business. They ARE responsible for the pre-delivery inspection, unless you arranged to do it at Newmar when you ordered the vehicle. How much should have been done at the factory vs the dealer is really an issue between the two of them, your dealer should be making this right. But since BG is so new to the line, I wouldn't hesitate to call Newmar directly. The High Line service number is 866-463-9627.

joe

[Bushman512003]

All the hipe is a Motor Home is a man made pile of crap as all RV's they are a rip off for the buyer and are not prone to any Goverment Inspection as they should be or as watched as the auto makers are if they were You would have a few less problem's I would think and if You did the company would jump in and fix the thing and resolve Your problem's ASAP....Good luck You need it...The start to Your problems I hope will be ending as fast as they started....Bushman

[Troden]

Flyingdiver, I have contacted Newmar on three occasions the result was not even a follow up call. I have the names of the contacts and all promised a follow up during the initial problems but failed to do so. I did not intend this to be a bashing thread, but more of informational to those prospective buyers. Should Newmar step up to the plate and do what is right, I will certainly apologize, however so far I have had no luck in dealing with them.

You imply by your response that motorhomes need not be as safe as an aircraft, this is simply ludicrous! I should have to pay 1.5 million to get safety and quality? So for half a million I should accept a lessor product and be happy about it, you cannot be serious.

[FlyingDiver]

Quote:

Originally Posted by Troden You imply by your response that motorhomes need not be as safe as an aircraft, this is simply ludicrous! I should have to pay 1.5 million to get safety and quality? So for half a million I should accept a lessor product and be happy about it, you cannot be serious.

You tried to equate airplanes to motorhomes. They're not even close when it comes to safety issues. None of your problems, with the possible exception of the door lock, were safety issues. Not the batteries, and the emergency window is probably designed to come out completely if you use it. Doing so would actually be a safety feature.

I'm pretty sure we have the same door mechanism as you do, and I'm baffled about how it could malfunction so you couldn't open it. If there's no power, the electric actuator obviously wouldn't work, but manual lock lever should still move do you can release the latch. I do hope you report back on that when you find out what caused it.

It's unclear from your posts when you first contacted Newmar about your original issues. How long ago was that? Obviously there's no way they could know about the problems you encountered yesterday.

joe