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Old 04-23-2018, 04:39 PM   #1
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2018 ds fws- 4369

I know this may not apply to most of the veteran RV owners. But it could since changes to coaches are yearly.

While closing my FWS (full wall slide) yesterday I heard a loud pop followed by another loud pop and some of the plastic from the bottom chain material flew out and landed on the floor behind the drivers seat. The slide then stopped moving. I tried to reverse direction but no go. I went out to look at the slide and the BACK was all the way in but the FRONT was still out 9”. I closed the coach up and waited until this morning to call Newmar CS.

When I called Newmar this morning I waited on hold for about a minute (not long). The tech listened to my problem and committed that someone else had the same issue last week, but his slide was out 22”. He put me on hold and soon after came back on the line to tell me He had Joe (from HWH) on the line and he would guide me through the steps to get the slide closed.

I got the slide in and closed. I told the Newmar tech that I lived 3 hrs from the factory and being retired I could bring it in anytime preferably sooner than later. He put me on hold, conferenced Joe back in. Newmar had no slots open for a few weeks, but HWH could get to it next Monday at 0800. Joe said they are also just 3 hrs away.

While it is not good that the slide got crooked and stuck, I knew things like this would happen when I got my new coach last month. But now that I see how Newmar and HWH resolve their customers issues Ifeel better.

NOW the reason for this long winded story. One of the steps N CS told me was to remove a magnetic panel behind the drivers seat to gain access to the hole where you stick this long rod in to screw the slide in.

I did not notice any panel that looked like it would come off by pulling on it. So I opened the lower storage door (below the accent light pedestal) and there was a black cap. I removed the cap and there was the hole to put the rod in.

Here are a few pics:

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I did have to take the door off to keep it from getting damaged.
Hope this helps someone out. Especially 2018 4369 owners.
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Old 04-23-2018, 06:44 PM   #2
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FWS

I had a small issue with my FWS. Nothing as severe as yours. Mine shifted backwards. Broke some trim on the back wall of the slide as well as the rail trim for the bedroom door. It only did it once since I've owned it. (18 months)
Thanks for the info. I was aware of the magnetic panel on the aft wall of the slide at the bottom. I took it to Lowes for color match.
With yours being as crooked as it was, how did it not at least rub the bedroom door rail? Might want to look at it closely.
Good luck and be safe.
John
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Old 04-23-2018, 06:54 PM   #3
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I know about the one from a couple of weeks ago. He is a friend on mine and the same thing happen. In his case, he didn’t air up the suspension before bringing in the slide. He was not level and jacks were deployed. Totally opposite of what I was told to do, but I digress. When he brought the slide in it was “pinched” in the middle. The fix for him, bring up the jacks, start engine and air up, shut down engine, bring in the slide.
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Old 04-23-2018, 07:03 PM   #4
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We have been SOOOO careful with the FWS. I carefully inspect all the gaps and fit from the outside prior to putting them in or out. If satisfied my DW operates the controls from the inside. Just keeping our finger crossed that all three continue to perform. We only deploy or retract when on suspension, never on jacks.

It doesn't surprise me about Newmars CS. They are top notch in my book.
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Old 04-24-2018, 09:26 PM   #5
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I had the very same problem on my first weekend with the new coach. I had to remove the cabinet to get the rod through though. Since then I have worked the FWS aired up, on jacks and aired down without jacks. All three scenarios seemed to work just fine.
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Old 04-24-2018, 10:45 PM   #6
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Quote:
Originally Posted by Winepress View Post
I know about the one from a couple of weeks ago. He is a friend on mine and the same thing happen. In his case, he didn’t air up the suspension before bringing in the slide. He was not level and jacks were deployed. Totally opposite of what I was told to do, but I digress. When he brought the slide in it was “pinched” in the middle. The fix for him, bring up the jacks, start engine and air up, shut down engine, bring in the slide.


Agreed on that’s not what we were told. I have gone with Newmar’s recommendation to only open the FWS while on relatively level ground with air suspension fully aired up. Then when slides are out I dump air and deploy jacks. In reverse I retract jacks and start the engine to air up until I hear the compressor cut out, then I bring the slides in.
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Old 04-25-2018, 04:48 AM   #7
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Stuart, you are correct. In my case I was at home on level asphalt driveway. Not on jacks, I aired up the bags to ride height, brought the two PS slides in, then started the FWS.

Bill, glad you have not had anymore problems.

HWH said I did not do anything to cause this to happen and they will fill me in after I get there and they look at it Monday. Will update then.
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Old 04-25-2018, 04:54 AM   #8
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Winepress, that’s what I told DW when she asked “what happened”? “Everything was working fine until it wasn’t”!
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