I have heard several people whom have had bad experiences with Atwood. I am not one of them. I called Atwood, told them the problem, and asked if they would sell me the shaft. They told me they don't do that, then I asked them what we could do, and they finally said that they would send me a new shaft free of charge. I received the shaft at my next stop, installed it in the gearbox, and the leg is now back in working order. I don't know how anybody could give better service than that. I was so impressed, that I sent their Customer Service Dept. a letter acknowledging what a great experience I had with their representatives. I still think that particular shaft is not a large enough diameter to support its job, but that is another issue I will address.
|