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02-27-2018, 11:07 PM
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#1
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Senior Member
Join Date: Jul 2011
Posts: 243
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Beware of the front fascia recall
Picked up my unit today from the dealer and questioned if the FWS fascia recall had been completed. The told me that it was not part of the recall and pulled at it saying see it’s not one of the fascia that been held in place with magnets. So I drove it less than a mile, across the street to the campground to spend the night. Well the first speed bump I hit, it came flying off and into the passenger seat, shattering the cup holder on the passenger side. Had the DW been there, she would have had a trip to the ER at minimum. If you have a 2017, give that thing a good tug to make sure it’s not going to come flying off.
Now what, where do I go from here, how do I know that any of the recalls and service bulletins have been handled. Do I have any further recourse since this was a DOT/NHTSA safety recall.
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02-27-2018, 11:35 PM
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#2
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Senior Member
Join Date: May 2004
Location: cayucos, ca
Posts: 1,299
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We have a 2017 Dutch Star. Really need to know what facia you are discussing. Ours is a 4369 and the FWS is on drivers side.
__________________
Ross Starkenburg
2017 Newmar Dutch Star 4369. Spartan chassis w/full disc brakes. 2015 Jeep Grand Cherokee toad
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02-28-2018, 12:12 AM
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#3
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Senior Member
Foretravel Owners Club
Join Date: Apr 2016
Location: Home is Where WE PARK IT...
Posts: 6,018
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Pic's????
__________________
Retired truckdriver,
'02 Foretravel... "This Shack will do"
being pushed by an '06 Scion xB
SKP's of Box Elder, South Dakota
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02-28-2018, 12:14 AM
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#4
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Senior Member
Join Date: May 2004
Location: cayucos, ca
Posts: 1,299
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Yes a picture would be nice
__________________
Ross Starkenburg
2017 Newmar Dutch Star 4369. Spartan chassis w/full disc brakes. 2015 Jeep Grand Cherokee toad
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02-28-2018, 05:49 AM
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#5
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Senior Member
Join Date: Sep 2014
Posts: 366
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Can't involve my '16 dutchstar. We drove rt 10 in Louisiana. If items didn't come loose there they are firmly secured.
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2016 Newmar Dutchstar 4369
Southwest Florida
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02-28-2018, 06:29 AM
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#6
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Senior Member
Join Date: Nov 2015
Posts: 970
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Quote:
Originally Posted by ddowntown
Picked up my unit today from the dealer and questioned if the FWS fascia recall had been completed. The told me that it was not part of the recall and pulled at it saying see it’s not one of the fascia that been held in place with magnets. So I drove it less than a mile, across the street to the campground to spend the night. Well the first speed bump I hit, it came flying off and into the passenger seat, shattering the cup holder on the passenger side. Had the DW been there, she would have had a trip to the ER at minimum. If you have a 2017, give that thing a good tug to make sure it’s not going to come flying off.
Now what, where do I go from here, how do I know that any of the recalls and service bulletins have been handled. Do I have any further recourse since this was a DOT/NHTSA safety recall.
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Your biggest problems are as you stated, how do you know if any of the recalls were completed and can you ever trust your dealer again?
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Wayne, Cindy, & Golden Retriever Finn
2017 London Aire, 2014 CRV, Go Hokies
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02-28-2018, 07:29 AM
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#7
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Senior Member
Join Date: Mar 2014
Posts: 1,459
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DD always helps to be more specific. What coach, model etc, photos etc always help. Your profile says you have a 2017 DS 37'. The recall/TSB may have been specific to that model.
__________________
Gary 2021 NH Majestic
Ram 5500 with Bodywerks bed
Box Elder, SD and the road
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02-28-2018, 09:34 AM
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#8
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Senior Member
Join Date: Jul 2011
Posts: 243
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Beware of the front fascia recall
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02-28-2018, 09:40 AM
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#9
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Senior Member
Join Date: Jan 2015
Location: Oroville, CA
Posts: 3,133
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Forward your email, w/photos to Newmar right now!
__________________
Bill, Kathi and Zorro; '05 Beaver Patriot Thunder
2012 Sunnybrook Harmony 21FBS (SQEZINN)
2007 Jeep Grand Cherokee Overland
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02-28-2018, 09:47 AM
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#10
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Senior Member
Join Date: Dec 2006
Posts: 366
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In your second photo, it appears that your driver's seat is well back and perhaps contacting the slide. Maybe the seat levering against the fascia as you moved or the coach flexed caused it to detach. Still shouldn't happen, but perhaps this explains the mechanism that caused it.
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02-28-2018, 09:50 AM
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#11
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Senior Member
Country Coach Owners Club Solo Rvers Club iRV2 No Limits Club
Join Date: May 2011
Location: Vancouver, WA
Posts: 37,725
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My fascia is attached with a couple of very strong door latches and doesn't come off easily. Looks like Newmar needs to do the same.
__________________
2009 45' Magna 630 w/Cummins ISX 650 HP/1950 Lbs Ft, HWH Active Air
Charter Good Sam Lifetime Member, FMCA,
RV'ing since 1957, NRA Benefactor Life, towing '21 Jeep JLU Rubicon Ecodiesel
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02-28-2018, 10:22 AM
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#12
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Member
Newmar Owners Club
Join Date: Aug 2017
Posts: 50
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TSB 462 dtd 8/18/2016 covers this issue
__________________
Tom (CSM, USA, ret. 72-01) and Susie
New Aire 3341, Chevy Cruze, Blue Ox Aladdin, Air Force 1
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02-28-2018, 11:07 AM
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#13
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Senior Member
Join Date: Jul 2011
Posts: 243
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Quote:
Originally Posted by abncsm
TSB 462 dtd 8/18/2016 covers this issue
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I agree, that is one of the reasons it was in the shop
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02-28-2018, 11:37 AM
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#14
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Senior Member
Join Date: Jul 2011
Posts: 243
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Quote:
Originally Posted by cruzbill
Forward your email, w/photos to Newmar right now!
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Who should forward it to
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