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09-01-2018, 10:01 PM
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#1
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Senior Member
Join Date: Nov 2017
Location: Chicago and Traverse City
Posts: 315
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Can't turn off TV
2018 DS 4018
Just turned on the overhead TV in cab, and get a faint blue screen, but no picture
- green light at bottom is on and blinks in response to remote, but won't respond to any command
- can't change input, or any action with remote
- televator TV a few feet away works fine with same remote
- now i can't even turn the TV OFF, not even by turning off coach battery and inverter
- can't see any plug underneath or in back; can't figure out any way to unplug
So I'm stuck with a TV that won't work, but can't turn off
Any advice or ideas?
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09-01-2018, 10:05 PM
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#2
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Senior Member
Freightliner Owners Club Entegra Owners Club
Join Date: Nov 2015
Location: AZ
Posts: 6,379
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This is a common problem the Sony TVs freeze up, it needs to be reset, with front tv plug is tuff to get to, you could turn off the breaker in the 1/2 bath, I think turn the ignition to the on position may also disconnect it.
__________________
Newmar 2016 Canyon Star 3710
Newmar 2018 Dutch Star 4369 SP
Newmar 2023 Dutch Star 4369 FL
Entegra 2025 Cornerstone 45D on order
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09-01-2018, 10:06 PM
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#3
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Senior Member
Freightliner Owners Club Entegra Owners Club
Join Date: Nov 2015
Location: AZ
Posts: 6,379
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A firmware update may help, you need the tv connected to the internet to update
__________________
Newmar 2016 Canyon Star 3710
Newmar 2018 Dutch Star 4369 SP
Newmar 2023 Dutch Star 4369 FL
Entegra 2025 Cornerstone 45D on order
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09-01-2018, 10:12 PM
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#4
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Senior Member
Join Date: Nov 2017
Location: Chicago and Traverse City
Posts: 315
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Stuart
I did the circuit breaker and that worked. It seems to have reset.
THANKS for such a quick and helpful response!!
Mark
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09-01-2018, 10:15 PM
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#5
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Senior Member
Freightliner Owners Club Entegra Owners Club
Join Date: Nov 2015
Location: AZ
Posts: 6,379
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Your welcome, it maybe fine for along time now, I try and aim the Remote to each tv in close proximity to that tv. To avoid this happening. Also try updating firmware when you get a chance. Have a great evening.
__________________
Newmar 2016 Canyon Star 3710
Newmar 2018 Dutch Star 4369 SP
Newmar 2023 Dutch Star 4369 FL
Entegra 2025 Cornerstone 45D on order
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09-01-2018, 11:37 PM
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#6
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Senior Member
Newmar Owners Club Spartan Chassis
Join Date: Jun 2016
Location: Out there, somewhere
Posts: 806
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Stuart is correct it needs a firmware update. Newmar replaced all 4 of our TV's before the TV supplier from IN updated our firmware in Gillette.
I'm not a brain surgeon (and never played one on TV) but replacing all 4 TV's didn't make any sense to me.
Once they updated the firmware no more issues unless I cycled them really fast by accident.
Only thing I couldn't get them to do was make them 4K when they did it! [emoji57][emoji57][emoji57][emoji3][emoji12][emoji41][emoji851]
__________________
John and Lynn, Fulltimers
2017 Newmar Dutch Star 4018
2011 Jeep Grand Cherokee toad
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09-02-2018, 09:37 AM
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#7
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Junior Member
Join Date: Jun 2016
Posts: 14
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I had the same thing happen on my televator tv. It had to be unplugged, breaker re-set didn't work. It's a bear to get to. Later, a different tv did the same thing, same solution. When I replace them, it won't be with Sony. Enjoy your rig!
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09-02-2018, 10:38 AM
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#8
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Member
Newmar Owners Club
Join Date: Jun 2010
Posts: 92
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Look directly behind the Sony name, towards driver. Pull that small black plug. It will kill the power to the tv. Passenger side is the coax.
__________________
2018 Dutch Star 4018: 45 years rving
Georgia
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09-02-2018, 11:45 AM
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#9
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Senior Member
Join Date: Jul 2011
Posts: 134
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Same problem here
I had the same issue with two of my TVs (main on televator and MBR). Updating firmware did not fix. I've been traveling for 130 days and it has happened 4 times and each time power must be disconnected completely including inverter and shore power. Imagine the main TV on and when youre getting redy or bed it wont turn off and the volume cant be changed
__________________
Bob Schlesinger
2018 Mountain Aire 4531
Freightliner
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09-02-2018, 11:51 AM
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#10
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Member
Newmar Owners Club
Join Date: Jun 2010
Posts: 92
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The plug I mentioned earlier will completely kill the power to the tv. As for main tv in televator, I lower the TV about a foot and then reach in and unplug it for about 10 seconds. Then plug it back into the electric outlet.
__________________
2018 Dutch Star 4018: 45 years rving
Georgia
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09-04-2018, 03:24 PM
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#11
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Senior Member
Join Date: Jul 2011
Posts: 134
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How do i turn the main tv off
GESONE, could you explain in a little more detail how to turn off the main tv. I have lowered the tv about a foot but cannot find the power line
__________________
Bob Schlesinger
2018 Mountain Aire 4531
Freightliner
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09-04-2018, 03:37 PM
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#12
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Member
Newmar Owners Club
Join Date: Jun 2010
Posts: 92
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It is a standard 120volt outlet located on the wall like any other outlet. If necessary use a flashlight and look behind the TV after you have lowered the tv. It takes some bending the arm and using the feel for the outlet with your hand. I try to unplug the tv and stay completely still for 10 seconds and then plug it back into the wall.
__________________
2018 Dutch Star 4018: 45 years rving
Georgia
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09-04-2018, 03:53 PM
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#13
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Senior Member
Freightliner Owners Club Entegra Owners Club
Join Date: Nov 2015
Location: AZ
Posts: 6,379
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Or just flip the breaker [emoji4]
__________________
Newmar 2016 Canyon Star 3710
Newmar 2018 Dutch Star 4369 SP
Newmar 2023 Dutch Star 4369 FL
Entegra 2025 Cornerstone 45D on order
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09-04-2018, 08:55 PM
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#14
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Senior Member
Join Date: Nov 2017
Location: Chicago and Traverse City
Posts: 315
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Yes; I open the half bath door a little; flip the breaker; try to stay very still for 10 seconds; then flip it back on
Sorry I couldn't resist! Not trying to be snarky. Basically, I'm grateful and never surprised any more when so many people answer a question so quickly and help me solve a problem.
The circuit breaker allowed the TV to reset immediately. I'll try updating the firmware next time I'm in the coach (currently in storage; I'll be back in about a month)
Thanks again for the help
__________________
Mark
2023 Dutch Star 4369
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