Community Forums

hillboy · 05-25-2015, 07:34 AM

I recently experienced a break down while traveling (2001 Mountainaire)
Called Newmar Customer service and spoke to a person named Jessica.
She listened to my problem, translated my problem to the parts department, called back when she said she woud, got me on a conference call with a man who helped identify the soloution. Talked to the parts department and they overnighted the parts to my location and the next day we were set to travel. She stayed with the problem over a period of hours and and insured a positive outcome.
Hard to beat that.

KarenS144 · 05-25-2015, 07:43 AM

Reports like yours is one reason we chose Newmar!

Thanks for sharing.

akadeadeye · 05-25-2015, 08:21 AM

We have had several such experiences with Newmar. It is very comforting to know they don't abandon you after the warranty expires.

Don

HavingABlast · 05-25-2015, 08:53 AM

Hillboy, thanks for sharing your experience about Newmar Customer Service. Time to head to the highway and start making more happy memories!

Thankfully, for nearly all of us, your positive experience with Newmar CS is not unique. We were drawn to the Newmar Family for this reason and others.

P.S. Our coach (ordered in January) goes into production in two days😀😀! Off the hook excited!!!!

2015 Newmar Ventana 3636 (on order), Cummins ISB,
2014 JKU Wrangler, SMI AF1, Blue Ox

jigsup · 05-25-2015, 11:14 AM

Quote:

Originally Posted by HavingABlast

Hillboy, thanks for sharing your experience about Newmar Customer Service. Time to head to the highway and start making more happy memories!

Thankfully, for nearly all of us, your positive experience with Newmar CS is not unique. We were drawn to the Newmar Family for this reason and others.

P.S. Our coach (ordered in January) goes into production in two days��! Off the hook excited!!!!

2015 Newmar Ventana 3636 (on order), Cummins ISB,
2014 JKU Wrangler, SMI AF1, Blue Ox

HavingABLast,

My coach is also going into production this week. Are you planning to go to Nappanee to watch the build? If so and you would like to get together, I will be there Wednesday through Friday.

Hilton

HavingABlast · 05-25-2015, 11:43 AM

Hi Hilton...our work commitments won't allow time for us to travel to Nappanee this week. Hope that you enjoy seeing your coach being "born"! We are taking factory delivery the week of August 10th. If you will be there then, would love talk.

Congratulations on your new coach.

Jerry

2015 Newmar Ventana 3636 (on order), Cummins ISB,
2014 JKU Wrangler, SMI AF1, Blue Ox