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Old 06-07-2013, 07:00 AM   #15
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Las --

Don't you agree that the Comfort Drive feature would loom very large for the OP in her selection?

Deek
Yes, I have to agree that the Comfort drive does make a big difference and can not imagine driving a short wheel base coach without it. If you recall from some of my earlier posts, our first choice was to buy an "LE" but since the CD was not available, made the decision for the Ventana. Now for 2014, the CD is standard equipment on the Ventana LE version but still do not regret our purchase of the Ventana 3434.

Since the OP seems to have disappeared and this thread has taken a different direction with the comments on the largest Newmar dealer in the world, I'll chime in on that subject as well. I can not recommend their service department for any thing other than a car wash and I am patiently waiting for the survey so that I can respond properly.

Now that I own my very first RV, and understand that there will be problems associated with the unit, it is refreshing to know that NEWMAR customer service is willing to find solutions and more importantly to maintain contact with the customer.
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Old 06-07-2013, 02:54 PM   #16
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Having had two Dutch Stars with the kitchen in the slide and NEVER having a problem with them it doesn't make a bit of difference to me.
Glad to hear you've never had a problem. I'm sure that's the case with the majority of slides which contain appliances.
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Old 06-07-2013, 07:56 PM   #17
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Yes, I have to agree that the Comfort drive does make a big difference and can not imagine driving a short wheel base coach without it. If you recall from some of my earlier posts, our first choice was to buy an "LE" but since the CD was not available, made the decision for the Ventana. Now for 2014, the CD is standard equipment on the Ventana LE version but still do not regret our purchase of the Ventana 3434.

Since the OP seems to have disappeared and this thread has taken a different direction with the comments on the largest Newmar dealer in the world, I'll chime in on that subject as well. I can not recommend their service department for any thing other than a car wash and I am patiently waiting for the survey so that I can respond properly.

Now that I own my very first RV, and understand that there will be problems associated with the unit, it is refreshing to know that NEWMAR customer service is willing to find solutions and more importantly to maintain contact with the customer.
You're teaching me new things, Las!

Glad to hear that the LE now has Comfort Drive. It is, to me, an absolute game changer. I have often wondered, sometimes aloud on this Forum, why in the world others manufacturers have not jumped in and offered it to their customers. I don't get it why they don't. I cannot imagine that people who want other than Newmar would not like the CD as much as we do here in Newmarland. It is a huge deal.

Yes, it is an expense -- we were told at the Tampa Show by the Newmar Comfort Drive specialist who was doing demo rides to show the CD this it costs approximately $5,000.00 per coach -- but who cares, really??? This is such a big development in motor home design and engineering, anyone who is willing to spend the kind of money we spend on these fabulous machines just has to be able and willing to spend the limited extra funds to get CD. It is a feature that surely pays it own way in value. Manufacturers who don't at least offer it as an option to their customers are just missing the boat in my thinking. There is nothing out there like it anywhere.

I agree with you completely on the 34 foot size in your Ventana -- and this is directly on point with the OP's inquiry. As I said, we just loved our Ventana 3433. At the time we bought our '11 3433, we had come off an experience with a past 40 foot Dutch Star (2004) which, mainly due to size and intimidation to us at that point, we did not fully use and enjoy. So when we decided to get back into motor homing in 2011, we decided we wanted a quality motor home that was shorter, easier to maneuver, less intimidating. The Ventana in the 34 foot size was just perfect for us.

We enjoyed everything about our coach and only gave it up when, having used it enough, we realized that we would be confident in handling a larger motor home and we found the features we most wanted in the Dutch Star 4018.

Loved the Ventana 3433, love the Dutch Star 4018.

Like you, we never, ever regretting our Ventana purchase. Newmar still has a winner with this line IMO.

And I am in complete agreement with you about the largest Newmar dealer in the country. Perhaps if we had been King Aire customers, we would have been treated differently but who knows. I know how we were treated with our Ventana purchase and that's all I ever needed to know when we went shopping for our Dutch Star the second time around. The largest Newmar dealer in the country lost our business after the first time around.

Plus, as you say, Newmar simply excels at doing the repair work and adjustments we want after the sale. And they don't shuffle you off to the dealer network to get rid of you. They take super care of you anytime you take the time and effort to travel to Nappanee.

Gladly, we are only 375 miles from Nappanee (and, as a Notre Dame grad, I am only 15 miles from my alma mater) so for us, it is a very easy decision about service -- we head out to Camp Newmar and reacquaint ourselves with our friends at Newmar and the Nappanee community while we get our work done and we always seem to manage a side trip out to the ND campus and bookstore.

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Old 09-21-2013, 03:23 PM   #18
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My husband and I recently looked at a 3434 Newmar Ventana. The Ventana was stunning! We had a few questions and checked Newmar's website and the list of dealers and service centers pages were missing. We phoned Newmar directly twice to find Newmar dealers (we are currently on a trip from San Diego to Oregon) and both times were put on forever hold and no one ever picked up. Two days ago we emailed Newmar customer service with no response. We are considering motorhomes by Tiffin and Newmar.

Anyone have experience with this model's full wall slide as it could be a potential problem.

What is the typical Newmar customer service?

This is my first entry into the iRV2 website so hope this works.

We purchased a new Ventana 3434 from Fife RV in WA on 06/25/13 and as of 09/29/13 have had a total of 2 weeks to use it. The rest of the time Fife or Freightliner was trying fix all the deficiencies. It now sits in covered storage with 3,000 miles as I spend hours trying to get Newmar and/or Freightliner to respond to emails and/or phone calls. This is a quarter million dollar coach with the worst customer service on the planet. I could have purchased a very nice home in OR for $250K.

Due to numerous safety concerns and problems I sent a letter to Newmar on 09/17/13 and invoked the OR Lemon Law. I received 1 pathetic call from Newmar and one from Freightliner acknowledging my complaints but still no help.

I sure would like to know if you purchased a 3434 yet and the kind of luck you're having with it. Whatever happened to Newmar quality and service?

Without going into a lot of detail the list of complaints include: elliptical/unbalanced Goodyear tires, exhaust producing Onan generator, bent seat, rust and corrosion on the frame, broken seal on a window and questionable DEF system.
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Old 09-21-2013, 06:38 PM   #19
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Steve, I bought my 2013 Ventana 3434 last December and yes, I have had some warranty issues which I consider as minimal. Slide adjustments, compass calibration, & a rear hydraulic jack which would not extend, and while I accept these as a minor nuisance, you are most likely having the same problem that I encountered, being a lack of service from the dealers. I actually refuse to return the the largest Newmar dealer in the world.

I have to agree that Newmar needs to step up to the plate and get their dealers back on track to support the customer and if they keep putting of the service, I believe that they will start losing customers, especially to Entegra. Although the dealer network is lacking in service, Newmar customer service as always been responsive and has coordinated my repairs on a timely basis.

The name of the national service rep for Newmar is Jamie Lloyd and I recommend that call customer service and ask for him directly or send him your email at jlloyd@newmarcorp.com. He does travel a lot but will respond.

Good luck and don't give up.

Yes I would buy another Newmar.
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Old 09-21-2013, 07:31 PM   #20
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Agree with the North Trail comments. They say and do everything to sell units but after the sale the service sucks. Would not go back to them for coach number two.
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Old 09-21-2013, 08:11 PM   #21
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This is my first entry into the iRV2 website so hope this works.

We purchased a new Ventana 3434 from Fife RV in WA on 06/25/13 and as of 09/29/13 have had a total of 2 weeks to use it. The rest of the time Fife or Freightliner was trying fix all the deficiencies. It now sits in covered storage with 3,000 miles as I spend hours trying to get Newmar and/or Freightliner to respond to emails and/or phone calls. This is a quarter million dollar coach with the worst customer service on the planet. I could have purchased a very nice home in OR for $250K.

Due to numerous safety concerns and problems I sent a letter to Newmar on 09/17/13 and invoked the OR Lemon Law. I received 1 pathetic call from Newmar and one from Freightliner acknowledging my complaints but still no help........

Without going into a lot of detail the list of complaints include: elliptical/unbalanced Goodyear tires, exhaust producing Onan generator, bent seat, rust and corrosion on the frame, broken seal on a window and questionable DEF system.
STEVE:
First let me say WELCOME to iRV2.com.

Then let me point out I'm not a Newmar owner, and have no stake in this, and am only offering my opinions which are based solely on the limited info in your first post.

Frankly, your post reads more like a case of "buyer's remorse" than one who's issues rise to the level of forcing a lemon law buyback. Bad tires can be replaced, ALL generators emit exhaust, and bent seats & window seals can be replaced...you get my point.

I don't KNOW anything about Oregon's lemon law, but I think most state LL require the owner to give the manufacturer(s) multiple chances to FIX the problems before LL can be applied. Your post does not say if the items mentioned have been repaired (unsatisfactorily) more than once, but unless the problems are so severe they can't be fixed, I think you will not get much relief from claiming "lemon".

Lastly, I'm not sure if you can "invoke" the lemon law by simply writing a letter. You may need a lawyer to threaten legal action to get a proper response. Regardless, I hope you get the satisfaction you seek. Good luck.
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Old 09-22-2013, 05:03 AM   #22
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steve worley Ö sorry to hear you are having so many issues, but as edgray pointed out they should all be fixable I would think. "Not sure of the details of the rust and corrosion on the frame issue".

I was trying to think of what I would do if in your shoes and I think I would try to figure out a way to get the unit back to Nappanee. I know itís a long ways from Oregon, but it sounds like you are into the drastic action mode and if I had that much money invested (well actually I do) Ö I would make that happen somehow. I know in one fellow memberís case, Newmar even paid for the diesel fuel to do that. Just a thought.

My dealings with both Newmar and Freightliner have been very positive for the most part. I know that doesnít change your experiences but I agree with lass Ö don't give up.

Let us know how this turns out.

Steve
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Old 09-22-2013, 06:55 AM   #23
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Actually I would call Guarnty RV. They are a newmar dealer in Oregon, and the best dealer I have found. I have been to north trails, Texas, California, and Oregon dealers. Guarnty will actually treat you like they want you to be happy, and they know what they are doing.

If course Nappanee is the best option, but Guarnty may be a quicker solution.
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Old 09-22-2013, 12:40 PM   #24
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Welcome Steve to the forum & irv2.
I would do as the redbaron73 suggested it sounds like a dealer problem like I had with leaking jacks , fridge that did not work, sliding bathroom door off track, broken window shade, AC problems and other misalliance problems.
We looked at coach in Feb with these problems and want back in June still had the problems. I asked dealer how did he expect someone to buy with these problems, even a newbie would have noticed them.
His ANSWER was oh we will take care of them when they buy it.
Newmar dropped them from their dealer ships when I informed them I bought the coach and things need to be fixed made a appointment at their factory.
To far for you but a good dealer should be able to help.
Hope you consider it and stay in the Newmar family I do not think you will regret it.
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Old 09-22-2013, 02:10 PM   #25
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Welcome Steve to the forum & irv2.
I would do as the redbaron73 suggested it sounds like a dealer problem like I had with leaking jacks , fridge that did not work, sliding bathroom door off track, broken window shade, AC problems and other misalliance problems.
We looked at coach in Feb with these problems and want back in June still had the problems. I asked dealer how did he expect someone to buy with these problems, even a newbie would have noticed them.
His ANSWER was oh we will take care of them when they buy it.
Newmar dropped them from their dealer ships when I informed them I bought the coach and things need to be fixed made a appointment at their factory.
To far for you but a good dealer should be able to help.
Hope you consider it and stay in the Newmar family I do not think you will regret it.
Roger, FWIW, I've been told by more than one dealer that they don't fix things until the coach is SOLD because they won't get paid for the repairs until they become "warranty" repairs. Apparently there is no "warranty" until there is an OWNER.

You would think the builders would not want their defects on display, but apparently only things like leaks and broken windows get fixed before they sell. Seems like a dumb policy...... if it is true. Ed
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Old 09-22-2013, 04:27 PM   #26
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This coach sat on lot for 9 months and I'm sure they were showing it and people were viewing it.
They probably pulled door off track it has a Velcro stop which is hard to pull door when new, the window shade was bent in middle which was one of the things dealer did replace after I bought it, could not fix door though.
As for other stuff driver must of hit every bumpy road there was because things loosened up in transit, 950 miles.
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Old 09-22-2013, 04:44 PM   #27
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I know in one fellow memberís case, Newmar even paid for the diesel fuel to do that. Just a thought.
That probably was us, but the fuel payment came about because WA state law requires that for any vehicle that has to be transported over 100 miles for warranty work the manufacturer must pay for the transport. Dealer was 105 miles from home (in Fife WA) and Newmar was 2200 miles one way.

BTW: dealer has our rig for 105 days out of the first 313 days of ownership. Tried to claim they had called us on numerous occasions to come pick it up. Our home phone records every incoming call, including the day, date, time and phone number. Not one call from them was logged by the system
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Old 09-22-2013, 04:47 PM   #28
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This coach sat on lot for 9 months and I'm sure they were showing it and people were viewing it.
They probably pulled door off track it has a Velcro stop which is hard to pull door when new, the window shade was bent in middle which was one of the things dealer did replace after I bought it, could not fix door though.
As for other stuff driver must of hit every bumpy road there was because things loosened up in transit, 950 miles.
The velco is STILL hard to pull against on our one pocket door after 11 years!
The day/night shade bottom bar bend easily IF you don't use both hands and it only takes once.
Even after 11 years with this rig I've had fewer cabinet problems than we had in less than two in our '98 Santara 35' gas rig.
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