Community Forums

ewlee · 07-21-2017, 02:39 PM

Anybody with a LADP, MADP, Essex, or KA have a customer service representative that they are happy with and care to share name and contact information?

I have lost confidence with the CS representative that rides with me via the sticky in my window. When I have a question or an issue, his first response is it must be operator error. He is slow to reach a conclusion that I need a part or a mobile tech. The last straw is when he set up a service appointment with a "Service Center" an hour back down the road. When we went there it was not a service center unless you use the term loosely. The newest coach on the lot was maybe 20 years old and I have seen junk yards in better shakes.

I am looking for somebody that will help me troubleshoot a problem and not give me smart @#$ answers to questions.

BFlinn181 · 07-21-2017, 04:19 PM

Not to be a smart @#$, but if you post your question on here you'll probably get a better answer than from a 'CS' rep. They might be more interested in saving the company money than satisfying you.

ewlee · 07-21-2017, 06:34 PM

Quote:

Originally Posted by BFlinn181

Not to be a smart @#$, but if you post your question on here you'll probably get a better answer than from a 'CS' rep. They might be more interested in saving the company money than satisfying you.

Posting on here is a good idea and if you are willing to send me parts under warranty that's even better. My guess is that CS is the only people that will send me parts under warranty.

rewillia · 07-22-2017, 02:19 AM

I've learned that you do not necessarily have to work with the CS rep assigned to your coach (the face, name and contact info on the decal provided in your coach), and can simply ask to speak to CS wherein whomever becomes 1st available will speak with you.

This has been the case for us and each time we've received support irrespective of asking to the dedicated rep assigned to our's. That's not to say he is not been responsive and helpful its just at times he may not be available so we elect to accept whomever answers the call.

TomandGloria · 07-22-2017, 04:03 AM

I've talked to Bruce and Erica the few times I've called and they have been responsive and helpful. As stated above, they answered the phone when I called. Maybe I got lucky? Has your dealer been helpful in getting those parts you need from Newmar? Perhaps they could order those for you and have them shipped to your house.
BTW, camped next to a couple with an Essex and he was describing the same type problem with CS. Hope this is a fluke and not a pattern.

Indy Glenn · 07-22-2017, 04:42 AM

That's too bad........

We have had nothing but the best of luck with our window sticker guy, Bruce for our Canyon Star.

Called him on the Saturday before Christmas last year, called me back within 20 minutes and walked me through my problem. Called him again from our winter camp ground during normal business hours and he again took great care of us......

As mentioned, you can call the CS number and speak with any of them, your window sticker guy is there 24/7, so use him for after hours...

Also - - the older I get the more tired I get of lousy CS, I love those operator error claims - - maybe I'm just getting grumpy and cranky - I certainly hope not - I'm really a nice guy!! LOL But - I have started to write old fashioned letters to companies, the ones you put a stamp on when something is wrong - I have been surprised at the reaction and action I get from letters, not emails....

Good luck with your problems........I have had 2 Newmars and for the most part the CS and factory service have been great....

g

tom chelbana · 07-22-2017, 02:29 PM

With our London Aire and now with our Essex we have found that Newmar high line C/S to be great. That what they do all day is hear and answer problems on Newmar's. irv2 is also really good and since there are no stupid questions why not try these.