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Old 10-27-2016, 07:09 PM   #1
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Desperately need help - Freightliner warranty vs Newmar

I'm not sure where to turn now, never had one of these "she said he said" situations concerning warranty work.
Middle of July coming thru Tulsa we got caught in the worst rain/wind storm I've ever been in and the wipers worked perfect.
On our way to Nappanee 8/19 caught in another rain storm and wipers not working this time. Newmar told us it was a FL issue and wouldn't touch the problem. Didn't have time afterwards to drive to FL at South Bend due to our previous vacation reservations in Colorado.
10/13/16 stopped at FL in Wichita where we've had work done before and got the wipers fixed (broken wire terminal at wiper motor).
Today FL called and said only part of problem was FL and we owed $117 for Newmar's portion.

Where do I go now since Newmar said it was all FL and FL says part of it is on Newmar's end?

The coach was new on 6/17/15 so am sure I still have FL warranty but not sure where I stand with Newmar, or who to contact with problems like this. Would have been nice if Newmar would have allowed the small FL shop at Wakarusa to come on property and fix it while we were there but the FL shop wouldn't do it without a work order from Newmar and Newmar wouldn't issue the work order.

I think this is called getting caught between a rock and a hard place.
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Old 10-27-2016, 09:22 PM   #2
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Wipers are installed by Newmar after the front cap is installed the parts could be FL's.
The trouble has been the plug in the wiring harness for wiper motor gets wet and all kinds of things can happen to your wiper operation.
What most of us do is pull plug apart and dry with a hair dryer than use di-electric grease and wrap electrical tape around plug and wiring to keep out the moisture.
You can also put some liquid tape at both ends of tape wrap.
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Old 10-28-2016, 04:42 AM   #3
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Call Newmar and ask for the service manager.
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Old 10-28-2016, 06:41 AM   #4
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I would ask whoever called you from FL to send you the bill in writing stating this was a Newmar problem, then send it to Newmar. Having said that, sounds like it's out of warranty so I wouldn't get too desperate. ��
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Old 10-28-2016, 07:34 AM   #5
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Quote:
Originally Posted by Route 66 View Post
Call Newmar and ask for the service manager.

Brian Fuchs (pronounced Fox) is the manager of Customer Service. Sounds like Freightliner denied the dealers warranty claim.

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Old 10-28-2016, 09:27 AM   #6
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When you buy an F-150 does Ford send you the part providers? No. It's a Newmar. However they work out making it good with their suppliers shouldn't be the customer's problem.
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Old 10-28-2016, 01:20 PM   #7
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Quote:
Originally Posted by Brad Felmey View Post
When you buy an F-150 does Ford send you the part providers? No. It's a Newmar. However they work out making it good with their suppliers shouldn't be the customer's problem.
I agree! This never happened with a Spartan chassis, and Newmar even had a Spartan employee stationed at their plant always.

I think Freightliner and Newmar need to get working together like their relationship with Spartan, The customer should not be the mediator in this kind of issue.

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Old 10-28-2016, 01:28 PM   #8
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I might say something like

" I bought it from a Newmar dealer - not from a FL dealer"

and

"where did my payments go ?"


hmmm, I was just looking into trading my monaco in on a new 4369... hmmmmmm - when they say comfort drive they must not be talking warranty
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Old 10-28-2016, 04:11 PM   #9
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I have no way of proving anything but all this started 2 days after the FL shop had done the Brake Light recall, which means they had to remove 3 nuts right behind the wiper motor in order to get the brake peddle mechanism off. Could they have broken the wire into that terminal? Good chance that happened but no way I can prove it, and really according to shop rules we weren't even supposed to be in the coach to see all this while the techs are working on it but I had prior approval from the shop manager since wife and I both have back problems.

We'll see what Newmar says first of the week when I get the invoice to them. I have talked to Rick Drinkwine several times since he is the Dutch Star Customer specialist.
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Old 10-29-2016, 06:43 AM   #10
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I don't mean to bring up the Elephant in the room, but the title of your post was "Desperately need help". I'm not trying to relegate your issue to the dustpan, but you appear to own a fairly new Newmar . . .And the repair amount you are "Desperately" concerned about totals $117.00 . . . .

Moving on, IMHO there is a good chance that while working in that general area, the service techs bumped the wiring to the WS wiper, thereby breaking it and causing the problem. Can you prove it? No. Is it fixed now? Yes. I would be as frustrated as you over the disconnect with Newmar and FL, but life is too short, and I like to think that I've grown a little wiser with age and I tend to look a little harder at issues before deciding which will be the one to fall on my sword over.

Good luck with Newmar in this matter if you chose to pursue it.
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Old 10-29-2016, 06:53 AM   #11
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Your 2015 coach is out of warranty do not see where Newmar is responsible but they may reconsider.
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Old 10-29-2016, 11:56 AM   #12
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Maybe many new owners don't read their manufacturer warranty and confuse typical new car warranty with typical RV warranty. They are very different, though your typical car manufacturer warranty does not cover your tires or battery. If you read your RV warranty you will find a paragraph that explicitly states: "This warranty does not include: Equipment and Components supplied and separately warranted by other manufacturers included but not limited to tires, batteries, chassis, including all items supplied by the chassis manufacturer. These suppliers provide their own warranties and extensions....."

Where this gets tricky is at the demarcation between chassis and coach manufacturer, and understanding what the chassis manufacturer provided to the coach builder.

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Old 10-29-2016, 01:00 PM   #13
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This is a fact of life in the RV industry. The RV business just is not as consumer friendly as the automotive business.

I agree with Hit_The_Rhod, the term desperate is hardly accurate for this problem.

I would not let it upset me, life is too short. Be glad the problem is $117 and not $11,000. If you don't have far worse things than this to worry about, consider yourself very fortunate.
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Old 10-29-2016, 10:19 PM   #14
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"Desperate" simply because I've never had to work with 2 different companies on the same repair, just didn't know how to proceed. The amount of this particular situation wasn't that important, mostly the principle of the thing. A FL shop in OKC 3 years ago on another DP cost me $4,000 because they failed to contact my Extended Warranty company even after I'd instructed them to do it and left copies of my Contract.

This shop here had just recently ruined a tail light fixture because their Brake Light recall didn't work and the stop light stayed on for several hours melting part of the interior of the rear light fixture. Also they had recently fixed a wiring terminal end that was causing the instrument panel to go on/off and tried to charge me $266 because they had fixed it with a non-original equipment piece (they didn't have an original one) and Freightliner wouldn't cover the charges for that reason.

I'm beginning to ask myself why I continue to use this shop, other than the fact it's closer, easier to reach in a large city, and is the only one of 3 available that will take appointments.

It just gets so aggravating that everyone seems to think if we can own an RV we must have an unending supply of money running out our pockets.
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