RV Trip Planning Discussions

Go Back   iRV2 Forums > THE OWNER'S CORNER FORUMS > Newmar Owner's Forum
Click Here to Login

Join iRV2 Today

Mission Statement: Supporting thoughtful exchange of knowledge, values and experience among RV enthusiasts.
Reply
  This discussion is proudly sponsored by:
Please support our sponsors and let them know you heard about their products on iRV2
 
Thread Tools Search this Thread Display Modes
 
Old 05-14-2019, 07:51 AM   #1
Member
 
bdozer's Avatar
 
Newmar Owners Club
Freightliner Owners Club
Join Date: Apr 2017
Posts: 46
Drop in for factory service?

Hello all. Would like to hear from anyone who went to the factory without an appointment and got on the "drop in" list. How long did you end up waiting and was that based on what you wanted to get repaired? We are unable to use our Ventana due to major problems with two of three slides. We have an appointment for 1st of Sept. but it is very close to a pre planned family reunion. I am retired so a trip to Nappanee at any time would be Ok. I did the "drop in " list at Freightliner in Gaffney SC and waited two days. I know factory is a lot busier than Freightliner but still would like to get our work done before our reunion. Bad enough that we had to cancel our Co.,Ut,Mt., Wy.,And SD trip this summer, hate to lose 9 months of use waiting for the appointment.

Thanks
Ray
__________________

__________________
Ray and Cynthia, Duncan and Bailey
2014 Newmar Ventana 4369
2018 Chevy Colorado 4x4,2015 Harley Ultra Limited
bdozer is offline   Reply With Quote
Join the #1 RV Forum Today - It's Totally Free!

iRV2.com RV Community - Are you about to start a new improvement on your RV or need some help with some maintenance? Do you need advice on what products to buy? Or maybe you can give others some advice? No matter where you fit in you'll find that iRV2 is a great community to join. Best of all it's totally FREE!

You are currently viewing our boards as a guest so you have limited access to our community. Please take the time to register and you will gain a lot of great new features including; the ability to participate in discussions, network with other RV owners, see fewer ads, upload photographs, create an RV blog, send private messages and so much, much more!

Old 05-14-2019, 08:05 AM   #2
Senior Member
 
Join Date: Jul 2018
Posts: 783
Quote:
Originally Posted by bdozer View Post
Hello all. Would like to hear from anyone who went to the factory without an appointment and got on the "drop in" list. How long did you end up waiting and was that based on what you wanted to get repaired? We are unable to use our Ventana due to major problems with two of three slides. We have an appointment for 1st of Sept. but it is very close to a pre planned family reunion. I am retired so a trip to Nappanee at any time would be Ok. I did the "drop in " list at Freightliner in Gaffney SC and waited two days. I know factory is a lot busier than Freightliner but still would like to get our work done before our reunion. Bad enough that we had to cancel our Co.,Ut,Mt., Wy.,And SD trip this summer, hate to lose 9 months of use waiting for the appointment.

Thanks
Ray

Hi Ray-


Dropping in and waiting 2 weeks is better than waiting another 4 months.


That you seem to need deep slide work means you really can't use the coach as intended, so waiting in Nappanee looks like your best option for the time being.
__________________

__________________
2005 Four Winds Majestic 23A
“To the world you may be one person; but to one person you may be the world.” - Dr Suess
Solo_RV_Guy is offline   Reply With Quote
Old 05-14-2019, 08:28 AM   #3
Member
 
bdozer's Avatar
 
Newmar Owners Club
Freightliner Owners Club
Join Date: Apr 2017
Posts: 46
Quote:
Originally Posted by Solo_RV_Guy View Post
Hi Ray-


Dropping in and waiting 2 weeks is better than waiting another 4 months.


That you seem to need deep slide work means you really can't use the coach as intended, so waiting in Nappanee looks like your best option for the time being.
Do you know of anyone who did a factory visit via "drop in"? You mentioned two weeks.
__________________
Ray and Cynthia, Duncan and Bailey
2014 Newmar Ventana 4369
2018 Chevy Colorado 4x4,2015 Harley Ultra Limited
bdozer is offline   Reply With Quote
Old 05-14-2019, 08:45 AM   #4
Senior Member
 
GaryKD's Avatar
 
Newmar Owners Club
Join Date: Jul 2006
Location: Wellington, Florida
Posts: 13,218
Hi bdozer,
Call and ask. Not sure you will like the answer. If you have a RVIA certified mobile tech around he should be able to get the problem diagnosed and repaired.
__________________
Gary
2005 Newmar KSDP 3910 + GMC ENVOY XUV 37K lbs Moving Down The Road
The Avatar Is Many Times Around The USA
Nobody Knows Your Coach Like Somebody Who Owns One Just Like Yours
GaryKD is offline   Reply With Quote
Old 05-14-2019, 08:54 AM   #5
Senior Member
 
WulfHaslett's Avatar
 
Join Date: Jul 2017
Location: San Antonio, Texas
Posts: 123
There was a recall on the slide out motors back a few months ago. We went to the dealership. They fixed it for us. We couldn't use our bedroom slide at all. Did you try a dealership near you if you can't get into Newmar ? It only took about 5 hrs and they were done. Works great now.
WulfHaslett is offline   Reply With Quote
Old 05-14-2019, 09:17 AM   #6
Senior Member
 
hohenwald48's Avatar


 
Join Date: Jan 2017
Location: Nashville, TN area
Posts: 2,682
Quote:
Originally Posted by WulfHaslett View Post
There was a recall on the slide out motors back a few months ago. We went to the dealership. They fixed it for us. We couldn't use our bedroom slide at all. Did you try a dealership near you if you can't get into Newmar ? It only took about 5 hrs and they were done. Works great now.
I'm aware of a recall for the slide motor controllers. Was there a recall issued on the slide motors too?
__________________
When seconds count, the police are only minutes away.
2019 Newmar Canyon Star 3627, 26K, 6 speed
2017 Jeep Wrangler JKU with Ready Brute tow system
hohenwald48 is offline   Reply With Quote
Old 05-14-2019, 10:08 AM   #7
Senior Member
 
Tranquil Jim's Avatar
 
Newmar Owners Club
Spartan Chassis
Join Date: Aug 2015
Location: Northwest Washington State or Western Montana, depending on the season.
Posts: 2,677
Quote:
Originally Posted by hohenwald48 View Post
I'm aware of a recall for the slide motor controllers. Was there a recall issued on the slide motors too?
I believe it was just the controller. We had that recall done several months ago. Haven't seen anything new on the slides since then.

TJ
__________________
Jim (W7DHC), Diane & Mini Schnauzers, Lizzy & Ellie
2018 Mountain Aire 4047 + 2014 Honda CR-V "toad" w/AF1
Tranquil Jim is online now   Reply With Quote
Old 05-14-2019, 10:46 AM   #8
Senior Member
 
Join Date: May 2017
Location: Metamora, MI
Posts: 2,072
I'd be putting a toggle switch on that slide instead of waiting that crazy amount of time for an appointment and not getting use out of that expensive toy.
__________________
2000 Bounder 36S w/ Ford F53 V10
2002 Newmar Mountain Aire Limited 4370 w/ Spartan K2 and Cummins 500hp
Dav L is offline   Reply With Quote
Old 05-14-2019, 10:58 AM   #9
Senior Member
 
Join Date: Jul 2018
Posts: 783
Quote:
Originally Posted by bdozer View Post
Do you know of anyone who did a factory visit via "drop in"? You mentioned two weeks.

Hi Ray-


Two weeks was the "foggy memory" of some posts about Newmar drop in wait times from a few months ago. I understand the new service building is soon to open (may have already), the expanded Camp Newmar is partly open so things are probably different now.


As was mentioned, call ahead and ask how long the queue is.


I suppose it's a quality of life decision - cooling your heels in your coach as the queue slowly moves, or sitting at home and watching the calendar. I think I'd take my chances with getting in line for service but do what's right for you, your coach, and your situation.
__________________
2005 Four Winds Majestic 23A
“To the world you may be one person; but to one person you may be the world.” - Dr Suess
Solo_RV_Guy is offline   Reply With Quote
Old 05-14-2019, 11:19 AM   #10
Senior Member
 
Tranquil Jim's Avatar
 
Newmar Owners Club
Spartan Chassis
Join Date: Aug 2015
Location: Northwest Washington State or Western Montana, depending on the season.
Posts: 2,677
Call Newmar...now!

I would call Newmar Customer Service and ask for Erica Miller (She's the Ventana/Ventana LE specialist) and explain your situation. Ask if there is some way that they can work you in on a standby basis since you are unable to use your coach.

I have found the Newmar CS people to be very helpful and, if you explain your situation, I'm guessing they'll do their best to help you. If they can't get you into the que at Nappanee, ask for assistance in identifying a dealer who can do the work. And, don't hesitate to ask Newmar CS to call that dealer and pave the way for you. They did that for us a while back.

Good luck.

TJ
__________________
Jim (W7DHC), Diane & Mini Schnauzers, Lizzy & Ellie
2018 Mountain Aire 4047 + 2014 Honda CR-V "toad" w/AF1
Tranquil Jim is online now   Reply With Quote
Old 05-14-2019, 11:23 AM   #11
Senior Member
 
Join Date: Mar 2009
Location: Apollo Beach, FL
Posts: 2,015
Hi,
I'm not sure why you're stuck on going back to the factory. Looks like you are in SC, should be a dealer or shop that can get you in . If that fails, I can attest to Independence RV in Winter Garden FL and their workmanship. I've read good things about National Indoor RV in Atlanta, but have no experience with them.
__________________
2013 DS 4338
2015 F-150 toad with kayaks,bicycles and a Harley in the back
PanJH is offline   Reply With Quote
Old 05-14-2019, 01:44 PM   #12
Senior Member


 
Join Date: Sep 2016
Location: Sarasota, FL
Posts: 2,840
Quote:
Originally Posted by Solo_RV_Guy View Post
Hi Ray-


Two weeks was the "foggy memory" of some posts about Newmar drop in wait times from a few months ago. I understand the new service building is soon to open (may have already), the expanded Camp Newmar is partly open so things are probably different now.


As was mentioned, call ahead and ask how long the queue is.


I suppose it's a quality of life decision - cooling your heels in your coach as the queue slowly moves, or sitting at home and watching the calendar. I think I'd take my chances with getting in line for service but do what's right for you, your coach, and your situation.
The new Service Center has been open a while, the New Camp Newmar is not open yet and won't be for a little while.


I have not heard of a "drop in" list. They are very busy in the Service center with most all 52 service spots filled every day. If you want to try, that leaves sitting in the FHU area of the old CN or more likely, the overflow area. The overflow is electric only - they shut off the water. The overflow area can be busy too.
__________________
Rick and Larrie Dee
1997 40' Newmar London Aire DP CTA 8.3 (Mechanical) 325 Spartan MM
Bringing her back to her glory.
'08 Jeep GC Overland.
RKins is offline   Reply With Quote
Old 05-14-2019, 01:53 PM   #13
Senior Member
 
DGBPokes's Avatar
 
Newmar Owners Club
Workhorse Chassis Owner
Spartan Chassis
Join Date: May 2010
Location: McAlester Ok
Posts: 1,697
Off thread maybe but let’s do a little math here... 53 service bays......95 day work backlog.....safe to assume average service 3 days. 1,600 Newmar rigs in need of factory service..WOW!!!
__________________
2007 Newmar KSDP. 3912
2010 Nissan Frontier SE
DGBPokes is offline   Reply With Quote
Old 05-14-2019, 03:31 PM   #14
Senior Member


 
Join Date: Sep 2016
Location: Sarasota, FL
Posts: 2,840
I met a lot of people in the waiting area up there and one couple was so happy, they picking up their new Ventana (FPU), a few of us were getting repairs, some were getting mods like new furniture, others were getting windshields replaced and a few were getting their routine maintenance done there. Newmar sent me a couple forms with pricing for routine maintenance. I wonder how much of their service business is just routine maintenance? I guess that could take a day or 2?
__________________

__________________
Rick and Larrie Dee
1997 40' Newmar London Aire DP CTA 8.3 (Mechanical) 325 Spartan MM
Bringing her back to her glory.
'08 Jeep GC Overland.
RKins is offline   Reply With Quote
Reply

Tags
service



Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


Similar Threads
Thread Thread Starter Forum Replies Last Post
Dealer service/factory service oldbeek 5th Wheel Discussion 10 07-17-2017 03:16 PM
Can you put a drop down in a drop down? KTM251ss Toads and Motorhome Related Towing 9 05-31-2016 01:26 PM
Entegra - must call dealer for service? Or can you choose factory service? BeHappy Entegra Owner's Forum 7 06-29-2015 03:22 PM
Double Drop Down Receiver with 6" Drop reubenray Toads and Motorhome Related Towing 8 05-20-2013 06:12 PM

» Featured Campgrounds

Reviews provided by


Copyright 2002- Social Knowledge, LLC All Rights Reserved.

All times are GMT -6. The time now is 06:28 PM.


Powered by vBulletin® Version 3.8.8 Beta 1
Copyright ©2000 - 2019, vBulletin Solutions, Inc.