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02-11-2018, 11:35 AM
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#1
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Member
Newmar Owners Club
Join Date: Mar 2017
Location: Dublin, OH
Posts: 55
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Electric Door Locks
I have a 2017 DS 4369, went to check on it after a couple months in storage. The key fob will not unlock the front door. I am guessing a dead battery. Unfortunelty, the door keys are inside the RV. (Real dumb mistake!!) Does anyone know where the battery terminals are for the door locks? Do you think a normal lock smith could unlock the door?
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Anne & Scott Moore with Hansel
2017 Newmar DS 4369 Custom Paint
2018 Jeep Wrangler JL
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02-11-2018, 11:59 AM
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#2
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Senior Member
Newmar Owners Club Freightliner Owners Club
Join Date: Sep 2013
Posts: 212
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Quote:
Originally Posted by smoore11
I have a 2017 DS 4369, went to check on it after a couple months in storage. The key fob will not unlock the front door. I am guessing a dead battery. Unfortunelty, the door keys are inside the RV. (Real dumb mistake!!) Does anyone know where the battery terminals are for the door locks? Do you think a normal lock smith could unlock the door?
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Power is come the chassis batteries. First check, battery disconnect and battery voltage. Check key fob battery as well
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Juanita, Bob and Buster(teddy bear)
2017 Dutch Star 4369,2020 Dutch Star 4369
2016 F-150 toad
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02-11-2018, 12:19 PM
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#3
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Senior Member
Newmar Owners Club
Join Date: Aug 2012
Location: Fulltime Box Elder, SD
Posts: 270
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Our key fob stopped working and we too thought it was due to battery but then the second fob didn't work either. We had Newmar look at it when at Tampa rally and it was the door contacts that needed adjusting. They tweaked them and key fobs work fine now. This info won't help you get the door unlocked, but it might help with the key fob problem ☺
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Bill, Laura, Greta & Edwin
2020 DSDP 4328
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02-11-2018, 01:24 PM
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#4
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Senior Member
Newmar Owners Club
Join Date: Mar 2016
Location: The Great Outdoors, RV Resort, Florida
Posts: 748
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On our 2015 DS 4369 I believe, if you lock the door with the keypad, you can not unlock it with the key. The key controls the dead bolt.
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Buly, Doris and Daisy
2015 DS 4369 towing 2014 CRV
It is never too late to have a happy childhood! 
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02-11-2018, 01:52 PM
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#5
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Member
Join Date: Oct 2015
Posts: 67
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Is your chassis battery door locked. If it is lay on the ground and scoot in and look up at the inside lock, push on cable to unlock door. Check battery voltage with a volt meter , should see about 12.6 volts if not turn on disconnect switch. You might have to charge chassis battery. Does your coach battery door open, do the same with that door. Put jumper cables on coach battery, be careful , read diagram , call Newmar tech hotline they will walk you thru it. .. moral of story is when you get inside coach put the 3 door keys on your key ring. When you jump coach battery try your keyphob again. Good luck
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Jerry & Patti 2015 Dutch Star 4369 2013 Ford F150 4X4 (toad)
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02-11-2018, 01:56 PM
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#6
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Member
Newmar Owners Club
Join Date: Mar 2017
Location: Dublin, OH
Posts: 55
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So is it the coach batteries or the chassis batteries that power the locks?
__________________
Anne & Scott Moore with Hansel
2017 Newmar DS 4369 Custom Paint
2018 Jeep Wrangler JL
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02-11-2018, 02:08 PM
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#7
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Member
Join Date: Oct 2015
Posts: 67
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Coach battery’s but call Newmar for them to walk you thru the jump procedure, jumping red and black wires on coach battery’s. Measure battery voltage. They are probably dead and need to be charged. Jumping it will a lot you to enter coach to retrieve keys
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Jerry & Patti 2015 Dutch Star 4369 2013 Ford F150 4X4 (toad)
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02-11-2018, 02:10 PM
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#8
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Member
Join Date: Oct 2015
Posts: 67
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Newmar after hours number is—-1-866-463-9627
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Jerry & Patti 2015 Dutch Star 4369 2013 Ford F150 4X4 (toad)
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02-11-2018, 02:24 PM
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#9
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Member
Newmar Owners Club
Join Date: Mar 2017
Location: Dublin, OH
Posts: 55
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If the battery disconnect switch inside the coach is in the disconnect position, will this still work?
__________________
Anne & Scott Moore with Hansel
2017 Newmar DS 4369 Custom Paint
2018 Jeep Wrangler JL
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02-11-2018, 02:44 PM
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#10
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Member
Join Date: Oct 2015
Posts: 67
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Turn ON disconnect, measure for 12.6 volts. If ok they’re good. Did you open coach battery door,and pull out battery tray, measure for 12.6 volts, if you don’t have and voltage them you have to jump or charge battery’s . Then you can use keyphob to open door. I went to the same thing 2 moths ago when it was 10 degrees with 25 mph wind. I had shut it off wrong while coach was at Freightliner dealer. You must completely shut it down fully. Turn off main disconnect to OFF. Inside coach flip switch to turn OFF main disconnect. Turn off inverter, turn OFF charger
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Jerry & Patti 2015 Dutch Star 4369 2013 Ford F150 4X4 (toad)
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02-11-2018, 02:49 PM
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#11
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Senior Member
Newmar Owners Club
Join Date: Mar 2016
Location: The Great Outdoors, RV Resort, Florida
Posts: 748
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Quote:
Originally Posted by smoore11
If the battery disconnect switch inside the coach is in the disconnect position, will this still work?
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I think another guy turned off the chassis battery and shat the door.
Than he was stuck. Could not open any doors. Make sure you know what is going on.
__________________
Buly, Doris and Daisy
2015 DS 4369 towing 2014 CRV
It is never too late to have a happy childhood!
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02-11-2018, 02:51 PM
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#12
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Senior Member
Join Date: Sep 2016
Location: Sarasota, FL
Posts: 5,228
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I was going to get a new controller for my electric locks - makes me think twice about it now. Sorry about your situation.
__________________
Rick and Larrie Dee
1997 40' Newmar London Aire DP CTA 8.3 (Mechanical) 325 Spartan MM
Bringing her back to her glory.
'08 Jeep GC Overland.
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02-11-2018, 02:56 PM
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#13
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Member
Join Date: Oct 2015
Posts: 67
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Power for the keyphobs to let door open comes from coach battery’s. They must be dead. Somebody did not shut coach down correctly completely . ....when you get door to open find other door keys then you won’t have to go thru this again
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Jerry & Patti 2015 Dutch Star 4369 2013 Ford F150 4X4 (toad)
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02-11-2018, 03:16 PM
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#14
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Member
Newmar Owners Club
Join Date: Mar 2017
Location: Dublin, OH
Posts: 55
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Yes, this was another learning opportunity!
__________________
Anne & Scott Moore with Hansel
2017 Newmar DS 4369 Custom Paint
2018 Jeep Wrangler JL
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