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02-13-2019, 07:55 AM
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#1
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Senior Member
Join Date: Apr 2014
Location: Leesburg, Florida
Posts: 279
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Factory Service Apointment
Would like to make a Factory Warranty Service appointment for this September. Would like to go before warranty expires.
As of today we have no problems, so is it possible to make an OPEN appointment for September.
How would I do this??
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George & Kathy
2022 London Aire 4579
2021 Jeep Grand Cherokee Summit
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02-13-2019, 08:03 AM
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#2
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Senior Member
Join Date: May 2017
Location: Metamora, MI
Posts: 5,525
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I would call the factory. But I suspect they won't make an appointment for "nothing". They typically (should be) reserving their resources, which is predicated on the type of work (which today is undefined).
For example, the Paint shop is way different than the suspension / engine / electrical etc resources.
Also, legally they can't say you are out of Warranty because they couldn't put you on the schedule. When you have an issue, call / email to start the paper trail on when the problem broke. The issue will be they could mandate that you come in "tomorrow" if you want the Repair Order to be written within the warranty period. And, that might be a hike and a scheduling nightmare for you.
I suspect they will ultimately work with you based on prior forum comments.
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2002 Newmar Mountain Aire Limited 4370 w/ Spartan K2 and Cummins 500hp
ASE Master Certified (a long.....time ago...)
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02-13-2019, 08:11 AM
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#3
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Senior Member
Join Date: Oct 2010
Posts: 794
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First of all, you are wise in setting up service way in advance. September is a busy month. Unless things have changed since we purchased, setting up a service check up prior to warranty expiration was common. Getting the coach weighed, checking ride height etc. were some of the things we had done. Service also found several thing that we didn't catch. You can call or request service from the Newmar web site.
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Rich & Susan Roberts 2015 Dutch Star 4369..
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02-13-2019, 08:52 AM
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#4
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Senior Member
Join Date: Apr 2014
Location: Leesburg, Florida
Posts: 279
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We are trying to coordinate service with the Rally in Syracuse. I guess we can make an appointment for ride height adjustment, then add some things if they fail in the months leading to Sept.
Would that work??
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George & Kathy
2022 London Aire 4579
2021 Jeep Grand Cherokee Summit
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02-13-2019, 03:44 PM
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#5
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Senior Member
Newmar Owners Club Spartan Chassis RV Trip Wizard
Join Date: Jun 2018
Location: Central Texas
Posts: 122
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September is a tough month for Newmar. They are closed for more than a week, starting Sept 16. I called last week for some recall and maintenance work and was able to get a Sept 9 appointment. It coincides nicely with the HOOTS rally.
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Buddy & Jeanette
2017 Newmar Mountain Aire 4519
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02-14-2019, 05:54 AM
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#6
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Senior Member
Newmar Owners Club
Join Date: Feb 2015
Location: South Jersey
Posts: 213
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Quote:
Originally Posted by GlampDaddy
September is a tough month for Newmar. They are closed for more than a week, starting Sept 16. I called last week for some recall and maintenance work and was able to get a Sept 9 appointment. It coincides nicely with the HOOTS rally.
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I made my appointment for September 2019 while I was taking customer pickup in October 2018. They have some kind of training which they are closed for a week in September or October and they are closed for another week during that same period as they all go to the Rally in NY.
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Tom & Cindy O'Neil
2019 Newmar New Aire 3341 (First Motor Home !)
Toad, Jeep GC Summit
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02-14-2019, 06:03 AM
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#7
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Senior Member
Join Date: Apr 2014
Location: Leesburg, Florida
Posts: 279
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Thanks, I will call today and try to get a September appointment..
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George & Kathy
2022 London Aire 4579
2021 Jeep Grand Cherokee Summit
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02-14-2019, 07:29 AM
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#8
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Senior Member
Newmar Owners Club Spartan Chassis
Join Date: Oct 2014
Location: Lake McClure, CA
Posts: 1,449
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I made an appointment 2.5 weeks after mine expires. They contact the suppliers of any item on your list and get approval to extend. Takes a little longer but they will work with you.
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2018 Dutch Star 4369 Spartan Chassis
2016 Jeep Cherokee, 1952 Willys CJ3A
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02-14-2019, 07:33 AM
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#9
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Senior Member
Join Date: Apr 2014
Location: Leesburg, Florida
Posts: 279
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Just called and I have an appointment for September 9th. This works out great for us as we want to go the International Rally this year.
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George & Kathy
2022 London Aire 4579
2021 Jeep Grand Cherokee Summit
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