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05-03-2016, 05:59 AM
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#1
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Senior Member
Join Date: Apr 2007
Posts: 890
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Fare thee well
I leave Newmar, after joining 10 years ago, with mixed feelings. You members of the forum have been great and supportive. At times I was panicked about an issue, but most were resolved. But, after moving from Fort Myers to Phoenix, it became evident that I was no longer in Newmar country, and repairs and service meant driving to Tucson, to a non-Newmar dealer. So, I switched brands, and hope my experiences with the new forum, and the new coach, continue my enthusiasm for adventure.
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05-03-2016, 06:03 AM
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#2
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Senior Member
Fleetwood Owners Club
Join Date: Jun 2009
Posts: 4,031
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To bad your Newmar needed to be near a dealer.
I bought my Discovery used back in 2002 and have never needed to take it back to a dealer.
RV repair places near Phoenix
I Found 10 close by that could probably fix most things in a Newmar.
__________________
99 Discovery 34Q ISB
2014 MKS AWD EcoBoost Toad
Fulltime Since "99"
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05-03-2016, 06:51 AM
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#3
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Senior Member
Join Date: Mar 2016
Location: Fort Myers, FL
Posts: 604
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I bought my Newmar from a guy (on this forum) from Tuscon. He brought it to Phoenix for service.
What coach did you get?
__________________
Full time RVer since 4/2016. Newmar Mountain Aire 4523 - Jeep Rubicon - Harley FLTCR - 2022 F450 Platinum, 2022 Momentum 351MS-R with Curt Flex Air hitch and MORryde IS - Also considering a Polaris General 4 Seater and a Can Am Spyder RT
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05-03-2016, 07:12 AM
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#4
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Community Moderator
Newmar Owners Club
Join Date: Feb 2011
Location: Point Pleasant Beach, NJ
Posts: 31,307
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I don't have a Newmar dealer anywhere near me. However, I found a good RV mechanic nearby and he has been able to do everything I've needed done.
__________________
Tony & Ruth........... FMCA#F416727
2016 London Aire 4519, Freightliner chassis, Cummins ISX, 2018 Jeep Wrangler Unlimited, Blue Ox Avail with AF1. TST 507 TPMS
No amount of money can buy you an extra second of time.
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05-03-2016, 07:43 AM
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#5
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Senior Member
Newmar Owners Club
Join Date: Dec 2008
Location: Spokane, Washington
Posts: 1,167
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I have never been near a Newmar dealer and don't know what one looks like. I use various truck and Rv service centers and save money when doing so. Can't afford Cummins and can't talk to the mechanics so use shops where I can see what they are doing and can talk directly to the mechanic.
__________________
Ron... WB7DJV
2000 38' Dutch Star | 2006 Grand Cherokee | SilverLeaf VmsPc Engine Monitor | TST TPMS
FMCA, NKK
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05-03-2016, 02:20 PM
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#6
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Senior Member
Newmar Owners Club Spartan Chassis
Join Date: Sep 2014
Location: Las Vegas, NV
Posts: 499
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Judging by the responses so far, I guess I'm not the only one who was confused as to why you'd switched brands just because you couldn't find a Newmar dealer nearby.
I was doubly confused since RV'ing is so popular here in the desert southwest that you can't swing a dead cat without hitting a dozen very good shops / mechanics within a comfortable driving radius in just about any direction.
But, if you like your new RV and it's working for you, congratulations! I hope it brings you all the fun and enjoyment of your last RV
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05-03-2016, 04:12 PM
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#7
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Senior Member
Join Date: Apr 2007
Posts: 890
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I guess it was the failure of multiple dealers, mobile mechanics, and rv shops in the Phoenix area, over the course of several years, to fix/adjust/ repair the Essex. I found a mechanic in Tucson who was excellent, but was not too crazy about the trip, but still did it. If need be I'll return to him, but will try the Winnebago dealers/service closer to home first,
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05-03-2016, 04:33 PM
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#8
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Senior Member
Newmar Owners Club Spartan Chassis
Join Date: Sep 2014
Location: Las Vegas, NV
Posts: 499
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Quote:
Originally Posted by soricobob
I guess it was the failure of multiple dealers, mobile mechanics, and rv shops in the Phoenix area, over the course of several years, to fix/adjust/ repair the Essex. I found a mechanic in Tucson who was excellent, but was not too crazy about the trip, but still did it. If need be I'll return to him, but will try the Winnebago dealers/service closer to home first,
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Well, that would be disheartening, I agree, and I'm sorry for your trouble and I'm glad you were able to find a replacement that works for you
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05-03-2016, 04:37 PM
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#9
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Senior Member
Newmar Owners Club
Join Date: Dec 2008
Location: Spokane, Washington
Posts: 1,167
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From Essex to Winnebago.... eeeeek!
__________________
Ron... WB7DJV
2000 38' Dutch Star | 2006 Grand Cherokee | SilverLeaf VmsPc Engine Monitor | TST TPMS
FMCA, NKK
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05-03-2016, 04:49 PM
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#10
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Senior Member
Newmar Owners Club
Join Date: Mar 2016
Posts: 1,030
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Hope it works well. Know about poor maintence, enough to make ya want to spit. please stop in and let us know how it works out. I think a lot of folks believe that if they just bought brandX that their problems go away. Would be good to get some real life experience. I bought a limited production class C as my first RV. Never had a significant issue with it. They only allowed warranty work at independant RV repair centers, rarely at a dealer. Am hoping our, soon to be owned Newmar, replicates the experience.
That being said, I agree with other posters; dealers, even Newmar dealers, are the least likely to provide quality service. They are set up first to sell coaches and their service departments are mostly just window dressing. As has been said on other topics, follow the money When I do get my new Newmar I plan to drive the 180 miles to a service center that is top rated. Just me I guess.
Mark and Louene
Soon to be [proud] owners of a VTPD 3725, one of the few.
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05-03-2016, 07:18 PM
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#11
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Senior Member
Freightliner Owners Club
Join Date: Oct 2002
Location: Fairview TX
Posts: 2,453
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I agree...it IS quite difficult to find a competent service center. I just left a dealer here in Ohio who did diagnose a bad roof air unit but was clueless on how to reset ( again...for the third time...) my gray tank sensor settings. They had neither the instrumentation nor the knowledge to know what they needed to do...I don't think they believed me when I told them they were on the wrong track and I wouldn't pay for what they tried to do.
Previously, I tried Coachlight...they were booked out, a place in Little Rock, Oklahoma City and a couple others. Bottom line...ALL are booked way out and very few really know the specific Newmar product, even though they are listed on the Newmar site. So if one finds a good shop/ mechanic, treat 'em right, because these guys really are hard to find.
__________________
Slabman
2019 Newmar Ventana 3717
2007 Lexus LX470 Toad
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05-03-2016, 07:59 PM
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#12
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Senior Member
Join Date: Apr 2013
Location: Wherever the RV takes us!
Posts: 737
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So, Desert Autoplex, a Newmar dealer, in Mesa didn't give good service? That is good to know. Were you taking it to Freedom in Tucson?
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05-04-2016, 05:55 AM
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#13
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Senior Member
Join Date: Apr 2007
Posts: 890
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No, I was taking it to LaMesa in Tucson. Scott is the Tech, Joseph is the Service Advisor. BTW, when I was having trouble with my optional rear view camera, they got the guy who was developer/President of the company to come in and fix it (just saying).
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05-05-2016, 05:16 AM
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#14
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Senior Member
Newmar Owners Club Spartan Chassis
Join Date: Apr 2011
Location: Portland, Oregon
Posts: 549
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Bob, sorry to see you leaving the Newmar family. Good luck with your Winnebago Grand Tour. I love Winnie floor plans.
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