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Old 10-17-2017, 06:00 PM   #1
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Frustrated with our Ventana 4311

I am new to this forum but need to vent. My husband and I purchased a 2016 Ventana 4311 from a very nice gentleman in Texas. The RV was new. Currently it has 3000 miles and we've put at least 1000 on it. Unfortunately, the first time buyer passed away within six months of purchasing his RV and never had a chance to use it. The 4311 is a wheelchair accessible coach with one side on the driver's side and two in the bedroom. The wheelchair lift stows away under a bin on the passenger side. We made this huge purchase in order to take our disabled son out west to Las Vegas and he also has tickets to the Ellen show on 11/1/17. We are trying to fulfill my son's bucket-list as he has a terminal illness.

We are currently on our trip and stuck in Albuquerque, NM. We have had nothing but issues since we started our trip on 10/8/17. On the second night that we stayed at a campground, the smoke alarm went off and we thought there was a fire in the coach. The next day we took it to camping world. We figured out that it was not smoke but loss of freon. At any rate, we were told that our AC unit in zone one blew and we need a new unit.

Second, we have had issues with the wheelchair lift. The wheelchair lift once used will not stow into position. After being on the phone with Newmar and Braun, my husband, who is a mechanic by trade, managed to make it work. This has happened four times since the start of our trip.

On our third or fourth night, we stayed at a very nice campground in Marksville, LA (Paragon Casino Report). At about 10 pm, the horn starting blowing. My husband had to remove the fuse in order for it to stop. The next day we noticed the cruise control was not working and the wiper blades were not working. We called Newmar again and they got Freightliner on the phone. They said it was most likely the smart wheel module needing replacement. The Freightliner in LA and in Tyler TX were very busy and said it would take a couple of days just for them to look at it, so we continued to Dallas TX. There we went to Premier Freightliner and fortunately Joseph Aguilar took very good care of us. Not sure if you all know this, but at this Premiere location, you can stay in your RV and they provide electric hook up. Dallas was just suppose to be an overnight rest stop for us, but we stayed for two nights because we needed to wait on the part.

Now we are in Albuquerque, NM. We are staying at Route 66 RV resort. This campground is also very nice with nice amenities.

My husband thought the coach was making too much noise and in fact he thought he had a flat tire. He noticed a bushing missing from the right front tire and he said he was concerned about the coach's safety with a possible stabilization issue. Well, indeed he was right. We took it to LoneStart here in NM, and we have been tied up for two days. The coach was ready and my husband notices that the exterior steps did not work. Again, another problem.

I apologize for the long post, but is this normal? I am so disappointed in this coach. I know that a coach like this new is about 310K. Fortunately we transferred an extended warranty service.

I am just about ready to give up on RVing. Any suggestions are appreciated. Anyone else out there with a Ventana 4311 or Newmar producing have these similar issues. I thank you for your time.
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Old 10-17-2017, 06:10 PM   #2
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Ya sometimes, took me 2 months to get all the bugs out of our used Georgetowm. But all the work was worth it. I suggest you take a few short trips to debug the unit. Best of luck.
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Old 10-17-2017, 06:38 PM   #3
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Sorry for your problems, but sometimes a coach sitting around has quite a few bugs that need to be worked out and a long trip on a timeline isn't always the recommended way. It will be ok once you get through these bugs. Newmar is a good company to work with, call them as often as you need assistance.

Enjoy your trip and don't get stressed out.
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Old 10-17-2017, 06:49 PM   #4
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Welcome to irv2, Mary & Husband
All the links below in my signature have important information for your Newmar.
This link will direct you to all TSB's, recalls, brochure, owners guide and other info.
I will transfer your thread to the Newmar forum where many members can help you with problems, if you want.
We also have a Handicap forum to help with your 11 coach problems,
I can get you help back in Texas if you maybe returning there.
I'am sure your husband will understand with help to resolve the problems.
DOES YOUR COACH HAVE A FULL WALL SLIDE OR SINGLE LR SLIDE you will need more info if it does.
Its possible previous owner was not doing his annual maintenance, here is a link with some of what needs to be done before traveling.
Once you get all the info given taken care of you will have a well taken care coach and many happy miles ahead of you, the forum members have older to new coach's living a great Full Timer's Lifestyle.
Sorry to hear of you sons terminal illness I hope things work better for you, my prayers are with you.
Safe travels.
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Old 10-17-2017, 07:02 PM   #5
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Having owned 11 coaches in the last 17 or so years I know that most coaches have some issues, Mostly small stuff. That come up in the first few trips.

Yep... Our newest coach. a 2018 Renegade Explorer Super C. Now has just over 6000 miles on it and after three 4 to 6 day trips in the last 3 months has had the following issues that I corrected

(1) on the last trip, the silicone trim that goes around the edge of the shower door came loose on one corner.... I had to take the time to dab just a bit of clear silicone adhesive on it and push it back on.


Sorry... There is no (2)

I am simply amazed that this coach has been so issue free. I keep waiting for one of the AC units to fly off or some such disaster so I can feel I have had a normal new coach experience.

I know most of us have experienced the "new coach" issues. We start to believe this is normal.. After experiencing the last 3 months of trouble free "new coach" trips I gotta wonder if "normal" needs to be "issues"
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Old 10-17-2017, 07:54 PM   #6
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Sorry to hear about all your MH issues. I hope you're able to make it to your show.
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Old 10-17-2017, 08:24 PM   #7
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Sorry to hear of your issues. This is my third year with my coach. There are still many issues needing attention. Hopefully, year four will be trouble free. Mine is much lower on the food chain, so to speak than yours, but this seems to be common in the industry as a whole. I am just getting more comfortable taking longer trips. Nevertheless, I use rvservice reviews.com to keep myself aware of repair facilities along my travel path and near my destinations.
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Old 10-17-2017, 10:02 PM   #8
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Hey Mary,

I totally understand your perspective. 310K for a RV...I shouldn't be having all these problems right? Well, Buying an RV—unfortunately—is NOT like buying a car. This is a house on wheels with many components and systems, many of which can be complicated. Especially when you have no prior experience. It does take time to work out all the bugs. Fortunately most of your MH and systems are still under warranty + you have an extended warranty policy.

Let me encourage you. You will get this stuff worked out and you will have lots of good times ahead. But, without painting with fairy dust and drinking unicorn milk, you & your husband will have to learn how to troubleshoot and maintain these systems as you roll down the road. There's a lot to learn. For me it's become a labor of love.

My wife & I bought our 4yr. old used MH last year, and I've spent the last 9 months completely going through it maintenance wise, updating it and equipping it with things to get ready for full timing. We have now been living in it for about 4 months now and have no worries and starting next May we're off traveling around the country.

So yes, your experience is normal. Buying a MH and then just hitting the road was not the wisest thing to do, but you didn't know any better. So now you know. Be patient, don't get frustrated and it will work itself out and be FUN. Consider it adventure. You never know what's around the next corner.

You have a really nice coach. Con't reading this forum as much as possible. Read and learn. Most of the time you don't really have to post any questions. Just read what others are posting about and learn from that.

I would also camp out on this section of the forum:
http://www.irv2.com/forums/f103/

Don't forget Youtube also. Lot's of really good—how-to's—there. You can learn a ton of stuff there on how to take care of your motorhome. Start here:
https://www.youtube.com/user/RVgeeks/videos

At some point you will want to ask other questions...so:
Do yourself and us a favor by putting your MH and Toad information into your signature
This will really help in all your future posts, so you won't have to type it in each time.
You do this by:
1) Going to the top of this page and click the top left tab named “User CP”
2) Look at the menu on the left and scroll down to “Settings & Options” and click “Edit Signature”
3) In that text box type all the information about your MH, Year, model, length, mileage, any aftermarket extras installed, your toad and so on.
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Old 10-17-2017, 10:14 PM   #9
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Hey Frank,

BTW...Man I love your 2018 Renegade Explorer. The color choice is beautiful too.

If we had the money, a Super C like yours is what I'd want. I just think they are so cool.
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Old 10-17-2017, 10:25 PM   #10
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Say marjoa, thanks for the help appreciate it.
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Old 10-18-2017, 06:15 AM   #11
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That is way more issues than a person should have IMO

So sorry to hear about all of these issues you have had. That is quite a story to read. I am not sure how I could have dealt with all of that other than Newmar would have been hearing from me and even perhaps a visit directly to their factory with my demands they FIX this stuff once and for all.

I know there are those who will defend the brand to the end, but I would like to see how the CEO of Newmar would react if it was him out on this journey and faced these issues.

There are those saying that this is expected when buying a New Coach to work out the bugs. Really? I might agree with a couple perhaps, but this story seems way beyond the norm to me. I wonder what the owners of new Foretravels or Newells experience.

Friends of ours purchased a new Tour a few years ago and had several issues with the main wall slide out. Ended up it was the slide mechanism Tours had with that new year and since then Winnebago has gone to a different slide system in the Tour, but that was the only bug they have had on a new coach. Not as if that was not bad enough having it into service 2-3 times a year for repair but that issue is something I guess can happen as a builder tries to implement something new and different into a coach.

Wish you the best for your travels and hope all of these bugs are now worked out and you can begin to enjoy your new coach !!!
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Old 10-18-2017, 08:59 AM   #12
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Newmar diesel pushers can have up to 5 miles (yes, miles) of wire in them. I'm amazed they don't have more electrical problems. I bought new and have had to return 3 times to fix stuff like hydraulic lines and wiper motors. Still have an outstanding issue with the dash lights flickering I'm hoping to have fixed when I return next month for my 4th visit.

I'm new at the RV thing but I figured from day one that maintenance would be an ongoing thing. Rather than get frustrated I decided that it's simply part of the MH experience and roll with it. So far the good has way out-weighed the bad.

To quote Steve Jobs, "The journey is the reward".
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Old 10-18-2017, 09:15 AM   #13
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Quote:
Originally Posted by marjoa View Post
Hey Frank,

BTW...Man I love your 2018 Renegade Explorer. The color choice is beautiful too.

If we had the money, a Super C like yours is what I'd want. I just think they are so cool.
Thank you for the kind words Martin. Penny and I couldn't be happier with it.

Frank
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Old 10-18-2017, 10:42 AM   #14
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Hi ! Welcome to IRV2! We're sure glad you joined the gang!

Congrats on the new rig! So sorry you are having all the difficulties. Normal? Absolutely not! Hope you get everything straightened out soon. Keep her between the ditches!

Good luck, happy trails, and God bless!
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