My DEF head suddenly died last week (Tuesday) while driving home from FMCA Rally in Minot, ND. We were in Chanute, Kansas at the time.
I got a yellow warning light as we came into town. I drove to a fuel station and topped off the tank. I then pulled the codes. There were four codes:
SPN 1569
SPN 3364
SPN 5842
SPN 5246
I called Cummins and they said they were “not their codes” so I called Spartan and they confirmed that all four were DEF related. I decided to go to the closest facility to have it checked out, but when I restarted the engine, I was immediately derated to the dreaded five MPH.
In my opinion, this is a huge safety issue as we were in the street in traffic at the time. I managed to turn onto a side street and called Cummins in Joplin, MO. They confirmed they had space and hookups. So I called CoachNet and they sent out a truck and we were towed 100 miles to Joplin, arriving at 11:00 PM.
The next morning I checked in with Mike, the service manager and he came out to my coach and rechecked all the codes. He confirmed it was a total DEF head failure. The sensors were shot.
Then the really bad news, nobody seems to have this part. On the day we arrived, this one rather small Cummins facility had three school buses and three other RV’s in their yard waiting for the same part.
I called Spartan, and they confirmed they are out of stock and have a lengthy waiting list of customers waiting for this part. They could not give me any timeframe for when a replacement might be available. They said it could be the middle of September.
The DEF system, including the head, is made by Shaw Development of Bonita Springs, FL. It appears these are used across the industry by many different coach builders. The failures don’t appear to be brand specific.
The DEF head is the round plate on top of the tank. It monitors for quantity, quality and provides heat to keep the DEF from freezing.
After spending almost a week at Camp Cummins with no change in the outlook for a replacement DEF head, the DW and I decided to take the toad and return home, 685 miles, to Texas. The coach remains in Joplin and we will need to drive back to retrieve it once it’s fixed.
One key lesson here is if you get a DEF warning, particularly multiple codes, don’t shut down, head to the closest repair faculty and get it checked out.