How do you get Newmar to Respond?

[jperry29]

I have sent a number of emails to Newmar with specific questions about my Kountry Star over the course of several months. I have yet to get a single reply from them.

They do so many things so well, I can not understand why their email communications are so poor (I have seen others mention the same problem on this forum).

I talked to one of the Newmar factory guys at the Tampa show last weekend and asked him about this behavior but he was clueless.

[jperry29]

I have sent a number of emails to Newmar with specific questions about my Kountry Star over the course of several months. I have yet to get a single reply from them.

They do so many things so well, I can not understand why their email communications are so poor (I have seen others mention the same problem on this forum).

I talked to one of the Newmar factory guys at the Tampa show last weekend and asked him about this behavior but he was clueless.

[jojolima]

Newmar does not accept emails unless you are on their approved list. This is because of virus issues that could stop the entire facility for several days. If you are a dealer and on their list, your emails are processed.

Call Newmar and they will answer your question promptly.

[flnative]

Last week I went to the Newmar website. Clicked on contact us and sent them an email. I had a response the next morning.

[JoJim]

I have sent Newmar numerous e-mails and they were never answered, so If I have any questions, I just give them a call. They always return my calls in a timely manner.

[scottsdaletom]

Same here, no response to email. I'll phone 'em in the future.

[oemtech]

I have had very good luck with both email (via contact us) and phone. I always add my coach serial number to any email msg's and with phone support calls.

Here is a tip.... Don't start with "attitude" as it will get you nowhere. I spent 8 years doing tech support for Dell after my retirement from IBM. So, I have been there and done that.

[Fillitup]

They have answered mine before but I have not had the occasion to send one in a long time. I joined their website thing and sent the emails from there on a contact button if I remember correctly...You might give them a call at their 800 number and go from there. They have always been very helpful to us anytime we needed anything.

[Starship]

Sorry to hear you are having problems.

I have to admit that they have answered (in a timely fashion) every e-mail I have sent them.

As previously stated, it might help if you have your serial (or VIN) number when you write to them. I always include this info.

Just in case issue --- did you register as an owner?

Good Luck