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PanJH · 06-27-2017, 05:57 PM

After a bone jarring trip thru Mass. to get to Maine, we stopped for the day and I went to put down the jacks. The autolevel function didn't work. Pushed the button, but the light never came on and the pumps/jacks didn't move. After trying it a few times and cycling off the ignition with the same results, I tried to do a manual level and all the jacks worked fine, so we are OK for now.
Has anyone had a similar issue or any suggestions for troubleshooting ?
Any idea where teh control box is located ? Maybe a loose connection ?
Thanks

Ed Headington · 06-27-2017, 07:16 PM

I had the same problem recently. I called HWH and the service specialist said that since all other functions work correctly, probably the little switch behind the "auto level" button is shot. He said I had two alternatives, purchase a new panel for $200 or send my panel in and have it repaired for some amount less than $140.

If you do contact HWH, I suggest you do it on-line. I called in and was told a representative would call me back in about a week!!!!!! I filled out the request form on-line, and had an excellent, thorough, and complete answer within a few hours.

Since I didn't want to be without the jacks (since like you we can operate them manually) I decided to buy a new one and keep the old one. THis way, if I have another failure on the panel in the future, I can have it repaired and use my old one to be functional while they are repairing the panel.

Hope this helps.

Ed Headington

madmaxx52 · 06-27-2017, 09:51 PM

I had the exact same issue a couple of months ago while traveling. After speaking with HWH they provided the same recommendations - buy a new panel or send the one I had in for repair. I chose my third option - which was to pull the panel and take it apart and gain access to that button. I cleaned the button contacts very good and reinstalled. The unit has worked perfectly since then. Not saying the same will work in your case, but it worked for me.

PanJH · 06-28-2017, 04:42 AM

Thanks for the info.... I'll wait till our next stop, which will be for a month, to contact them and see what they say. I do have an extended service plan, so I'll only have to pay $100 deductible if I have to get a replacement. I'll take it apart first and see if I can clean it up to get it working. .

lass · 06-28-2017, 06:16 AM

I had the same SWITCH problem a few months ago and HWH also told me the price would be less than $140. The final cost was $32 plus my shipping cost to HWH.

Dutch Star Don · 06-28-2017, 08:37 PM

Here is something I learned when I had my Monaco. When parked, especially while at home, I put a towel over the switches on the arm rest. Since they sit horizontally, they gather dirt and dust. I started doing this after one of my jack switches quit because of dirt.

PanJH · 06-30-2017, 07:03 AM

Quote:

Originally Posted by Dutch Star Don

Here is something I learned when I had my Monaco. When parked, especially while at home, I put a towel over the switches on the arm rest. Since they sit horizontally, they gather dirt and dust. I started doing this after one of my jack switches quit because of dirt.

good idea Don !

Ed Headington · 07-01-2017, 06:21 AM

Just an update on my "story".

I contacted the HWH parts depth last Friday when I ordered my new faceplate. On Wednesday I received my new faceplate. Installed it and it works fine. Although others have offered much lower cost "fixes", I do now have a working faceplate along with a backup should I ever need to have a repair in the future. Bottom line is that I am a happy camper. I thought HWH was very responsive to my problem.

Ed Headington