RV Trip Planning Discussions

Go Back   iRV2 Forums > THE OWNER'S CORNER FORUMS > Newmar Owner's Forum
Click Here to Login
Join iRV2 Today

Mission Statement: Supporting thoughtful exchange of knowledge, values and experience among RV enthusiasts.
Reply
  This discussion is proudly sponsored by:
Please support our sponsors and let them know you heard about their products on iRV2
 
Thread Tools Search this Thread Display Modes
 
Old 07-02-2008, 02:19 AM   #1
Senior Member
 
saydiver's Avatar
 
Join Date: Oct 2006
Location: SWFL
Posts: 456
It looks like we might be here more time than originally planned for the factory PDI so Newmar can solve a few problems.

Service is doing a great job trying to find solutions to the issues. Our major issues are from a lack of communication in production and is also something that a dealer would not have been able to handle, so we're glad we chose to do a factory PDI.

We have a couple of minor issues, but the major problems are only one coax cable was run for our two DVRs from the satellite, instead of four and the desk drawers should of had flop down fronts on them so they will have to be remade totally so someone from the production cabinet shop will be called in.
As far as to the wiring they haven't figured out a solution yet and we'll be here until they do.
They had detailed, specific instructions from Joe about all the wiring needed, but failed to follow them.

We had originally designed the entertainment cabinet to hold all the electronic equipment, but engineering nixed the plan because of running too many cables, so the alternate plan was to put all the equipment about the refrig.
Our plan was to have two DVRs and be able to watch either TV using either DVR. We had this feature in our house in Northern Virginia and I really liked it.

Anyway, evidently the alternate engineering plan wasn't relayed to production, so when we got here all the equipment was in the entertainment cabinet, but only one coax cable was run instead of four. Some cables were run above the refrig, but not everything that's needed. FlyingDiver will post later with a much better explanation of the technical details and issues.

Sue
__________________

__________________
2008 Newmar King Aire 4562 - custom
2014 Jeep Grand Cherokee Overland 4x4
saydiver is offline   Reply With Quote
Join the #1 RV Forum Today - It's Totally Free!

iRV2.com RV Community - Are you about to start a new improvement on your RV or need some help with some maintenance? Do you need advice on what products to buy? Or maybe you can give others some advice? No matter where you fit in you'll find that iRV2 is a great community to join. Best of all it's totally FREE!

You are currently viewing our boards as a guest so you have limited access to our community. Please take the time to register and you will gain a lot of great new features including; the ability to participate in discussions, network with other RV owners, see fewer ads, upload photographs, create an RV blog, send private messages and so much, much more!

Old 07-02-2008, 02:19 AM   #2
Senior Member
 
saydiver's Avatar
 
Join Date: Oct 2006
Location: SWFL
Posts: 456
It looks like we might be here more time than originally planned for the factory PDI so Newmar can solve a few problems.

Service is doing a great job trying to find solutions to the issues. Our major issues are from a lack of communication in production and is also something that a dealer would not have been able to handle, so we're glad we chose to do a factory PDI.

We have a couple of minor issues, but the major problems are only one coax cable was run for our two DVRs from the satellite, instead of four and the desk drawers should of had flop down fronts on them so they will have to be remade totally so someone from the production cabinet shop will be called in.
As far as to the wiring they haven't figured out a solution yet and we'll be here until they do.
They had detailed, specific instructions from Joe about all the wiring needed, but failed to follow them.

We had originally designed the entertainment cabinet to hold all the electronic equipment, but engineering nixed the plan because of running too many cables, so the alternate plan was to put all the equipment about the refrig.
Our plan was to have two DVRs and be able to watch either TV using either DVR. We had this feature in our house in Northern Virginia and I really liked it.

Anyway, evidently the alternate engineering plan wasn't relayed to production, so when we got here all the equipment was in the entertainment cabinet, but only one coax cable was run instead of four. Some cables were run above the refrig, but not everything that's needed. FlyingDiver will post later with a much better explanation of the technical details and issues.

Sue
__________________

__________________
2008 Newmar King Aire 4562 - custom
2014 Jeep Grand Cherokee Overland 4x4
saydiver is offline   Reply With Quote
Old 07-02-2008, 03:53 AM   #3
Administrator Emeritus
 
rebelsbeach's Avatar


 
Join Date: Dec 2003
Location: Virginia Beach, VA
Posts: 10,033
Hope they get it all worked out to your liking Sue....

Let us hear from you.
__________________
2019 Grand Design Solitude 380FL fifth wheel
2017 40' Renegade Verona LE LTS (traded)
2018 F150 King Ranch Crew Cab Diesel
rebelsbeach is offline   Reply With Quote
Old 07-02-2008, 04:17 PM   #4
Senior Member
 
Latitude's Avatar
 
Join Date: Aug 2007
Location: Gilford,Ontario
Posts: 1,050
Hi Sue

That is not 'Good'

Hopefully they get it fixed up and you will be on your journey!!!

We will be in on Sun

Rick
__________________
'05 Kountry Star 3910 ISC 330 Cummins '08 Jeep Wrangler Four Door Blue Ox
Latitude is offline   Reply With Quote
Old 07-02-2008, 05:56 PM   #5
Administrator Emeritus
 
rebelsbeach's Avatar


 
Join Date: Dec 2003
Location: Virginia Beach, VA
Posts: 10,033
<BLOCKQUOTE class="ip-ubbcode-quote"><div class="ip-ubbcode-quote-title">quote:</div><div class="ip-ubbcode-quote-content">Our major issues are from a lack of communication in production.... </div></BLOCKQUOTE>

As I went back and read this post again, there is no excuse for this.

We're talking about an investment by the customer of some five hundred thousand dollars or more and the folks that build them are communicating with each other, in an area as small as the production area of Newmar?

Good grief, as much as that PA system blares, you'd think they were waking the dead!

On a King Aire no less....
__________________
2019 Grand Design Solitude 380FL fifth wheel
2017 40' Renegade Verona LE LTS (traded)
2018 F150 King Ranch Crew Cab Diesel
rebelsbeach is offline   Reply With Quote
Old 07-03-2008, 08:45 AM   #6
Senior Member
 
CSX4350's Avatar
 
Join Date: Dec 2007
Location: Quartzsite AZ
Posts: 229
Unfortunately, and I really hate to say this, but this is an effect of having your workers more worried about how long it takes to build a coach instead of being worried about quality control. I would think that taking a bit longer to build a coach and making quality the highest priority would not only pay off in customer satisfaction, but monetarily in saved warranty work. Sue's work will cost Newmar thousands in parts & labor, all because someone failed to read the order properly.
If you're still there next weekend I'll be pulling in on Saturday the 12th. Hopefully there is a full hookup spot left, and I REALLY hope that I have enough driving skill that I can actually park in it! It kills me to see the Amish guys around there that don't even drive, but they can wheel a 45' coach into a spot I would never dare try.
__________________
John

CSX4350 is offline   Reply With Quote
Old 07-03-2008, 09:05 AM   #7
Administrator Emeritus
 
rebelsbeach's Avatar


 
Join Date: Dec 2003
Location: Virginia Beach, VA
Posts: 10,033
GREAT points John....

RV manufacturers are so worried about "we did 12 today" or we're doing "this many a week", when they should be worried about "we didn't screw up anything on that one" or "we've not screwed up in a long time".
Hilariously, when I did the PDI on the Essex I was amazed at the things the guys were fixing...
How'd that stuff get through the sacred "final inspection" which is done on every rig?

We know how.... someone says "somebody ELSE will fix it" we're too busy doing x units a day to worry".

Hmmm.... ya think they'll have some time to think about that now?
__________________
2019 Grand Design Solitude 380FL fifth wheel
2017 40' Renegade Verona LE LTS (traded)
2018 F150 King Ranch Crew Cab Diesel
rebelsbeach is offline   Reply With Quote
Old 07-03-2008, 10:36 AM   #8
Senior Member
 
bcbounders's Avatar
 
Newmar Owners Club
Join Date: Mar 2005
Location: Abbotsford, BC
Posts: 533
<BLOCKQUOTE class="ip-ubbcode-quote"><div class="ip-ubbcode-quote-title">quote:</div><div class="ip-ubbcode-quote-content">Originally posted by saydiver:
...As far as to the wiring they haven't figured out a solution yet and we'll be here until they do... </div></BLOCKQUOTE>
Sue,

I'm no expert, and I'm sure the Newmar team will be able to figure something out, but one thing to consider is if there's any way to use Diplexers to combine the satellite feeds on the roof into a single cable, and then to split them back out in the cabinet using a Multiswitch. Diplexers are like splitters, but work in reverse and combine signals from two cables into one. Multiswitches are like splitters, but are specifically designed to work with satellite signals (there's something special in the requirements that I don't completely understand, but it's important).

If you Google "satellite diplexer" and "satellite multiswitch" you can read more and find online sources to buy them. Not sure this will completely solve the problem, but it's a starting point.

Best of luck! The King Aire is a gorgeous coach... hope you have many happy years with it.
__________________
John
2005 Newmar MADP
bcbounders is offline   Reply With Quote
Old 07-03-2008, 01:57 PM   #9
Senior Member
 
Jestme13's Avatar
 
Mid Atlantic Campers
Join Date: Feb 2006
Location: McVeytown, PA
Posts: 2,258
If I laid out all that scratch for a super hi line coach, I would not stand for any Micky Mouse repairs. I'd be patient and make sure it was done the way it should have been the first time. Or, have them give you your money back since they did not deliver as contracted.
__________________
Steve, Pat, Hakbar, & Root Motor

2007 National RV Pacifica 36'
Jestme13 is offline   Reply With Quote
Old 07-03-2008, 02:47 PM   #10
Community Administrator
 
NLOVNIT's Avatar


 
Tiffin Owners Club
Pond Piggies Club
LA Gulf Coast Campers
Outdoors RV Owners Club
Entegra Owners Club
Join Date: Mar 2002
Posts: 28,978
Blog Entries: 1
<BLOCKQUOTE class="ip-ubbcode-quote"><div class="ip-ubbcode-quote-title">quote:</div><div class="ip-ubbcode-quote-content">Originally posted by rebelsbeach:
RV manufacturers are so worried about "we did 12 today" or we're doing "this many a week", when they should be worried about "we didn't screw up anything on that one" or "we've not screwed up in a long time". </div></BLOCKQUOTE>

And it's not limited to just the rv industry either. I worked for huge company that was more concerned with quantity than quality. Then management acted suprised, moaned & pointed fingers when backcharges arose from errors that should've been caught at the numerous quality "check points" supposedly mandated as quality control.

It's a wonder everything we buy doesn't fall apart....oh yeah, it does...sooner or later.

L-
__________________
Lori & Dave - FMCA #F419886 | RV/MH Hall of Fame Lifetime Member
2018 Phaeton XSH 40 IH & 2014 CRV EX-L AWD, My iRV2 Photo Albums
"Complaining about a problem without proposing a solution is called whining." Theodore Roosevelt
NLOVNIT is offline   Reply With Quote
Old 07-03-2008, 03:56 PM   #11
Administrator Emeritus
 
rebelsbeach's Avatar


 
Join Date: Dec 2003
Location: Virginia Beach, VA
Posts: 10,033
OMG.... drum roll please!

I agree with Steve!!

I would sit down with Ken Williamson or whomever is following the build sheet, show them the specs as signed off on and then REFUSE to accept the coach as it is materially NOT what I ordered.

Remember.... the one with the money makes the decision, so DO NOT give them anymore money.

You asked for so many cables to be in a strategic location, they SCREWED IT UP..... Houston, we have a problem and it isn't rocket science.

I would NOT stand for diplexers or switches, I'd want it done right..... God help you down the road when you go to have something fixed, as then you won't be able to tell the players with a scorecard.
__________________
2019 Grand Design Solitude 380FL fifth wheel
2017 40' Renegade Verona LE LTS (traded)
2018 F150 King Ranch Crew Cab Diesel
rebelsbeach is offline   Reply With Quote
Old 07-03-2008, 05:44 PM   #12
Senior Member
 
CSX4350's Avatar
 
Join Date: Dec 2007
Location: Quartzsite AZ
Posts: 229
I figure they'll be able to make it right, they may have to put you in a hotel for a couple of days while they tear the whole ceiling out to run the cables but they'll do it.
As far as diplexers, I don't think that will work. However, if they could do it I also wouldn't accept it.
They will do whatever is necessary not to lose a sale and possibly a customer, especially these days.
__________________
John

CSX4350 is offline   Reply With Quote
Old 07-04-2008, 03:13 AM   #13
Senior Member
 
FlyingDiver's Avatar
 
Newmar Owners Club
Join Date: May 2007
Location: Somewhere....
Posts: 4,014
<BLOCKQUOTE class="ip-ubbcode-quote"><div class="ip-ubbcode-quote-title">quote:</div><div class="ip-ubbcode-quote-content">Originally posted by bcbounders:

Sue,

I'm no expert, and I'm sure the Newmar team will be able to figure something out, but one thing to consider is if there's any way to use Diplexers to combine the satellite feeds on the roof into a single cable, and then to split them back out in the cabinet using a Multiswitch. Diplexers are like splitters, but work in reverse and combine signals from two cables into one. Multiswitches are like splitters, but are specifically designed to work with satellite signals (there's something special in the requirements that I don't completely understand, but it's important).

If you Google "satellite diplexer" and "satellite multiswitch" you can read more and find online sources to buy them. Not sure this will completely solve the problem, but it's a starting point.

Best of luck! The King Aire is a gorgeous coach... hope you have many happy years with it. </div></BLOCKQUOTE>

No, the diplexers wouldn't have worked. Diplexers are good for combining sat and OTA signals on the same cable, but not multiple sat signals (from the different LNBs and polarities).

In any case, the service techs finished pulling the three additional cables from the roof mount to the slide yesterday morning. Both the receivers I have installed are seeing all 5 sat locations fine at this time. So that repair is done, even though we're concerned about the long-term viability of the RG-6 flexing as the slide moves in and out. That's the reason that engineering originally didn't want to put the receivers where they ended up.

Only major item left is the rebuilt keyboard drawers for the desk unit. A couple of minor ones, like a bad e-plex keypad (it has a shade control button on the back part that isn't on the template).

joe
__________________
2008 King Aire 4562, Spartan K3(GT) w/ Cummins ISX 600
2014 Jeep Grand Cherokee Overland 5.7L V8 Hemi w/ Blue Ox Aventa LX Tow Bar and baseplate, SMI Air Force One brake
FlyingDiver is offline   Reply With Quote
Old 07-04-2008, 04:20 AM   #14
Administrator Emeritus
 
rebelsbeach's Avatar


 
Join Date: Dec 2003
Location: Virginia Beach, VA
Posts: 10,033
<BLOCKQUOTE class="ip-ubbcode-quote"><div class="ip-ubbcode-quote-title">quote:</div><div class="ip-ubbcode-quote-content">In any case, the service techs finished pulling the three additional cables from the roof mount to the slide yesterday morning. Both the receivers I have installed are seeing all 5 sat locations fine at this time. So that repair is done, even though we're concerned about the long-term viability of the RG-6 flexing as the slide moves in and out. That's the reason that engineering originally didn't want to put the receivers where they ended up. </div></BLOCKQUOTE>

Joe, while they've figured out how to have kitchens in slides and so forth, I'd be very cognizant of just how they've arranged the coax in the slide in order to assure it doesn't get in a bind over time.
Goodness knows you don't want to be as good at knowing the route to Nappanee as I became over time.
__________________

__________________
2019 Grand Design Solitude 380FL fifth wheel
2017 40' Renegade Verona LE LTS (traded)
2018 F150 King Ranch Crew Cab Diesel
rebelsbeach is offline   Reply With Quote
Reply



Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


Similar Threads
Thread Thread Starter Forum Replies Last Post
King Aire? When Does It Get Good? Lug_Nut Newmar Owner's Forum 25 03-22-2008 12:33 PM
King Aire Skipper 05MA Newmar Owner's Forum 24 01-13-2008 05:07 AM
London Aire & King Aire Recall Awanderlust Newmar Owner's Forum 5 11-10-2007 09:01 AM
King aire buc1980 Newmar Owner's Forum 13 08-23-2007 07:02 AM
New King Aire Route 66 Newmar Owner's Forum 44 04-18-2007 10:35 AM

» Featured Campgrounds

Reviews provided by


Copyright 2002- Social Knowledge, LLC All Rights Reserved.

All times are GMT -6. The time now is 01:55 PM.


Powered by vBulletin® Version 3.8.8 Beta 1
Copyright ©2000 - 2019, vBulletin Solutions, Inc.
×