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Old 11-06-2014, 12:13 AM   #1
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Lack of quality control to look for on new coach

Just wondering if there are any consistant items to check for on a new coach in response to poor factory quality control.
Also, has anyone ever asked a dealer if they would assign a technician to the new coach for a week of PDI for $3,000-$5,000 like the factory does? Our last couple of new coaches we probably didn't get over 2-3 hours of walk-through after the purchase.
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Old 11-06-2014, 12:28 AM   #2
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Since I usually know more about the coach than the tech doing the presentation it doesn't worry me that much.
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Old 11-06-2014, 12:33 AM   #3
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One thing that would be different for factory delivery is that they assign 2 or 3 techs to spend a couple of weeks going over the coach 8 hours a day after it comes off the production line, going over every inch of the coach, fixing or flagging items for correction before you take delivery and then another tech is assigned to help you for up to a week. So you would miss the Pre-PDI before the final PDI.

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Old 11-06-2014, 04:11 PM   #4
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If I ever buy another new coach I will do factory delivery. I am still trying to learn about things . Dealer not to helpful , now looking at a trip to get things fixed. Need to get headlight fixed before we drive at night. Right one will work great if I was going COON HUNTING!!!!!!!!!!!!!!! might blind oncoming traffic.
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Old 11-06-2014, 04:27 PM   #5
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Quote:
Originally Posted by wagonmaster2 View Post
Just wondering if there are any consistant items to check for on a new coach in response to poor factory quality control.
Also, has anyone ever asked a dealer if they would assign a technician to the new coach for a week of PDI for $3,000-$5,000 like the factory does? Our last couple of new coaches we probably didn't get over 2-3 hours of walk-through after the purchase.
If you pick the right dealer, they will provide a quality PDI! Our dealer gave us an all day walk through of every switch, system ETC on the coach. Then they put us up for 4 nights on their campground with assistance available from an assigned technician.
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Old 11-06-2014, 05:06 PM   #6
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Our Dealer was very thorough and spent about 6 hours with us walking thru the MH and having us break down and set it up again, with him watching us, after they had explained and demonstrated everything. As far as the factory PDI, I think they do that on all of the Newmars, the only things we found that needed fixed on ours most likely occurred on the 2200 mile trip out here, and all were fixed prior to us picking up the MH and doing the walk thru.

So far after about 8000 miles and numerous setups/takedowns over the course of several trips, the only things we have needed done were some minor adjustments, the microwave recall, and a few blemished parts that Newmar ordered and shipped to us. So, so far so good, and we feel we bought and recieved a quality MH.
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Old 11-06-2014, 05:40 PM   #7
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If you pick the right dealer, they will provide a quality PDI! Our dealer gave us an all day walk through of every switch, system ETC on the coach. Then they put us up for 4 nights on their campground with assistance available from an assigned technician.
What dealer and where is he located? We're in northern Oklahoma so didn't know what part of the Midwest you're located in or if he's close enough to consider for our upcoming new purchase (hopefully anyway).
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Old 11-06-2014, 06:08 PM   #8
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Quote:
Originally Posted by wagonmaster2 View Post
Just wondering if there are any consistant items to check for on a new coach in response to poor factory quality control.
Also, has anyone ever asked a dealer if they would assign a technician to the new coach for a week of PDI for $3,000-$5,000 like the factory does? Our last couple of new coaches we probably didn't get over 2-3 hours of walk-through after the purchase.
Our PDI was 8 hours the first day followed by 4 hours the second day. Our dealer fixed (mostly adjusted) the few things we found as we went switch by switch, appliance by appliance, door by door and sometimes three times. We where on the roof, and also had them give me a tour of the chassis from underneath. I am sure the sales manager was thrilled when we finally left the lot. Eight months later we did a trip to the factory service center to have a list of warranty items addressed. After our factory service center visit, should we buy another new Newmar I will for sure do the factory delivery.

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Old 11-06-2014, 06:14 PM   #9
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I would like to know also what dealers ya'll are referring to? Nothing against Tiffin, but my dealer gave us about an hour for the PDI. I actually knew more than he did.
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Old 11-06-2014, 06:58 PM   #10
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What dealer and where is he located? We're in northern Oklahoma so didn't know what part of the Midwest you're located in or if he's close enough to consider for our upcoming new purchase (hopefully anyway).

Coachlight RV in Carthage Missouri.
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Old 11-07-2014, 08:05 AM   #11
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Our dealer has several full service campsites on the premises. We were encouraged to spend several nights so that we fully understood the coach before leaving. Tech available first thing every morning to answer any questions that we had. Great service Midtown RV Penticton British Columbia.
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Old 11-07-2014, 05:53 PM   #12
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I would like to know also what dealers ya'll are referring to? Nothing against Tiffin, but my dealer gave us about an hour for the PDI. I actually knew more than he did.
Our PDI was 6 hours at Midwest RV in Grand Rapids MI. This was our first coach and were pretty dumb on what to do. They had us setup at a local cg with tech's cell phone number just in case.
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Old 11-07-2014, 08:19 PM   #13
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Quote:
Originally Posted by OC Bill View Post
One thing that would be different for factory delivery is that they assign 2 or 3 techs to spend a couple of weeks going over the coach 8 hours a day after it comes off the production line, going over every inch of the coach, fixing or flagging items for correction before you take delivery and then another tech is assigned to help you for up to a week.

Bill
Bill, so you are saying that the way to get the coach properly inspected and adjusted (which I would consider to be normal QA/QC) would be to pay the extra for factory delivery? Are there different levels of delivery prep and quality control based on our willingness to pay? I hope this is not the case, I'm really expecting Newmar to give my coach the appropriate quality inspections and adjustments before it leaves for my dealership!
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Old 11-07-2014, 11:01 PM   #14
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You can look for a new MFG coach and maybe have worse quality control than what your complaining about.
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