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Old 09-19-2016, 01:19 PM   #1
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Locked In

First time posting although I have been following this forum for a few years. We received our new coach, a 2016 DSDP 4002, in June of this year and we love it.

On our way down to the Hershey RV show last week we were locked in our coach when we made a fueling stop.

We know about the two-latch system for the door of our coach. A light to normal pressure will close the door and allow the lock to engage. A very firm pressure is required to close the door and fully engage the latching mechanism to ensure a tight seal. We can tell right away if the door has not closed properly when the coach is in motion. The wind noise is quite dramatic when the door is not fully closed.

We called Newmar for help. And, to make a long story short, two strong men on the outside pushing the door and one fairly strong guy (me) on the inside pulling the door, finally resulted in an open door.

The customer service person at Newmar said he had never heard of anyone being locked in their coach. I told him to search the IRV2 Newmar Owner's Corner. It has happened before.

My question: is there anything we should be doing to ensure proper operation of the door to prevent being locked in our coach in the future?
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Old 09-19-2016, 01:37 PM   #2
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Unlock the deadbolt and door lock BEFORE you pull up on the handle. I haven't had to enlist the aid of others yet...but have been caught more than once when I forget to fully unlock the door.

Congratulations on your new DSDP...and welcome to the forum.

If you haven't already done so, consider joining the Newmar Kountry Klub.
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Old 09-20-2016, 06:40 AM   #3
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Interesting. I checked with DW and she cannot recall whether she unlocked the door before raising the handle. She has tried to open the door while it was still locked several times in the past. We'll make sure to unlock before opening the handle in the future. It was definitely not much fun spending an hour or so trying to get out of our coach, an experience we would like to avoid in the future. Thank you for the insight!

And yes, we joined the Newmar Kountry Klub. We are looking forward to getting out to one of the rallies next year.
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Old 09-20-2016, 12:16 PM   #4
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Quote:
Originally Posted by rcleaver View Post





The customer service person at Newmar said he had never heard of anyone being locked in their coach. I told him to search the IRV2 Newmar Owner's Corner. It has happened before.

There seems to be a lack of operational communications at Newmar. The folks at customer service are not always aware of issues that we owners face in the field. That results in the frequent "never heard of ...." response. Also the finds and fixes that service techs discover don't always seem to make it to the production floor. Each department (and sometimes within the departments...one service tech team not talking with another service tech team) sub optimize their own workspace sometimes (and mostly) at the expense of the entire operation.

Where and when I worked we had a daily senior managers meeting to open interdepartmental communications and head off problems before they arose. We also had an overlapping production shift managers meeting (at every shift change) to discuss issues at the shop floor level. After these meetings were set in place productivity and quality improved greatly. So did the bottom line! The companies health and well being were the focus, not just how many widgets (our previous metric) were moved past someones workstation. We were a Lean Manufacturing site that earned their ISO 9001 and 14001 credentials.

The issues at Newmar are fixable. It simply would take interest, buy in, and action at the very top of senior level management. For that matter, it requires buy in and action at every level from the CEO to the person who sweeps the floor. For sure, it is a somewhat painful process to implement. But once implemented, the entire operation operation becomes a "well oiled machine".


- end of rant
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