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Old 11-18-2012, 12:18 PM   #1
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Major maint servicing needed--Rochester, NY

We bought a 2000 Mountain Aire this summer which now has 105,000 miles on it. The coach is in perfect condition and we put the last 6,000 mile it with no issues. Now that it's Fall/Winter here it's time to put the rv away. Before we do, we'd like to get ALL the systems serviced. This means a combo of Cummins engine/generator, Allison tranny, and Spartan chassis (the coach systems we've already done).

Sooooo, the question is: Where would anyone recommend us to take this? We'd prefer a good 'one stop' shop rather than taking it to 2-3 different shops. We're willing to drive as far as buffalo or Syracuse to get this work done. We have Ballantyne RV and Camping World here but I haven't heard anything positive about either shop.

Any personal experiences are greatly appreciated.


Thank you!!
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Old 11-18-2012, 12:44 PM   #2
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Generally speaking, RV dealers are not the best places for maintenance. Good one stop shops would be a Freightliner (Oasis dealer best), or a Cummins Coach Care location. They will also be a more expensive choice. You don't have Speedcos in your part of the world but some local independents must do lube/oil/filter services for diesel trucks.
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Old 11-18-2012, 03:41 PM   #3
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The Newmar service agent is Wilkins in Bath. Only one in NYS that I know of. There is a Cummins service center on just off 490 north just north of the thruway. Can't think of the name right off but if you PM me, I can look it up. Have been to both places. The Cummins service center is GREAT. Very professional and reasonable. Wilkins has some good service techs and you hope you get one of them working on your coach, just like most RV dealerships but I would trust more than Balletyne in general. Actually like Ballentyne sales more than service but I do go there for basic stuff.
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Old 11-18-2012, 06:02 PM   #4
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Wilkins RV has stores in Bath and Churchville, next to Camping World. Plan on separating service locations depending on if you need chassis work or house work. For chassis work (engine, tranny, axels, etc) we use Conway Truck Service on W. Henr. Rd., Rochester. We've been going there for 25 years and the do excellent work at fair costs. Ask for Kevin, the shop manager. For the house items I'd use Ballantyne or Wilkins. Both will do minor chassis work too. They both have a nice shops. Given the choice, I'd go to Wilkins.
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Old 11-18-2012, 06:09 PM   #5
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I do mine myself, that way I know it's done right!
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Old 11-19-2012, 05:46 AM   #6
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What rsflight said is accurate about Wilkins now having a shop in Churchville, but I believe you have to go to the Bath shop for the Newmar service. The Churchville location doesn't have any Newmars as far as I know and only sells a few class A's.
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Old 11-19-2012, 10:55 AM   #7
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I have used Tracey Freightliner in Henrietta, NY. They do all the chassis work as well as all Cummins work. I have been very satisfied with the service on my 2012 Mountainaire
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