Negotiated "extras"
Ok, here’s our story.
We bought a DSDP back in August (new 2017).
We worked the price pretty hard, rejected all the add-ons (fabric protection, extended warranty, etc.), and got hosed on our trade. But we paid cash, so dealer was making nothing on financing.
So it got down to fuel. This particular dealer had a policy of only giving a buyer half a tank. We have a 100 gallon tank. I wanted that extra fifty gallons.
So I asked for that and the salesman did the shuffle with the sales manager and came back after ten minutes or so and proudly announced they would throw in the extra fifty gallons.
So a week later, we went back for PDI and pickup. Worst PDI you can imagine. Another story for another day. The coach was ok, but the tech they gave us was clueless.
They had our new DS parked next to another new DS (4369) that was being delivered the same day. At the end of the PDI, I checked the fuel and it was only half full. I told the tech our contract called for a full tank and he promised to take care of it.
So we went back to the office and spent an hour with the finance guy, who was also the add-on salesman, working to get him to understand that no means no.
By this time, the place was closing up and we still needed to get our stuff moved from the old coach to the new one. The salesman was still there, and he said “No problem! I had Brandon move your new coach next to your old coach out in the lot and it’s ready for you to move your stuff.”
So we go out there, alone, and I notice right away that somethings not right. The new coach has the right paint job, but it’s three feet too long.
I went back in and told my salesman that if he wanted to sell me a 4369 for the price of a 4018, I was ok with that but we would need to fix the paperwork.
Well, he was a bit embarrassed and quickly got Brandon to switch the two Dutch Stars.
Guess who got the full tank of diesel. Hint - it wasn’t me.
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Dan & Linda
FMCA 399045 NKK 22240
2020 Dutch Star 4081 - Spartan K2
2017 Dutch Star 4018 - Sold - Towing Jeep Grand Cherokee Trailhawk
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