Newgle issues?

[TJ]

Originally Posted by lce3

Understood. But part of my original point was that they shouldn't be inviting people to sign up for new accounts until they get the original users up and running. - By having that "invitation" they are inviting more problems and another backlog.

We're still Newmar newbies and disappointed. After the hype about Newgle, it gets old having to pull out the boatload of paper manuals while we are trying to learn our coach.

Agreed!

I'm pretty sure Newmar has outsourced this project and isn't doing a very good job of monitoring it. The sign-up invitation and mechanism should never have gone live until the existing users had their access restored. That makes me think a bunch of inexperienced people have been hired to do this job and they are in way over their heads. Hopefully, Newmar will find a way to pull this off without further damaging its reputation.

As for "the boatload of paper manuals," most manuals are available in PDF format via the internet. I have accumulated most of them via web searches and keep them on both the "Cloud" and and a thumb drive in the coach.

TJ

[turbopilot]

Folks this stuff is just too much.

Think about it. They are password protecting the documentation owners need to operate their coach. We are waiting for access to a poor documentation system (Newgle) and they then add the insult of password protecting the owner's manual and not sending us the password. Just plain stupid.

How many products do you buy that have password protected owner's manuals on the internet? Very few. I typically will not buy an expensive, complicated product unless I can review the owner's documentation in advance of purchase.

I made an exception when I bought the Newmar. Big mistake.

[lash540]

Wow, so much complaining. They still build awesome motorhomes and I don't think Newgle is an obligation but more of a bonus, it is what it is and sometimes these things take time.

[Charlievette]

Originally Posted by lash540

Wow, so much complaining. They still build awesome motorhomes and I don't think Newgle is an obligation but more of a bonus, it is what it is and sometimes these things take time.

The complaining and irritation results from spending nearly $300,000 for a vehicle and having some knucklehead Newmar lifer not keeping owners in the loop. Horseshit documentation and promises not kept.
Turbo owns a New Aire..I own a New Aire..I’ve spent 160 nites in the coach and traveled 6,000 miles. Great concept..beautiful machine...but they need to study customer relations from Lexus or Infinity. Newmar makes promises and fails to execute. Read the owners manual...a monkey could have written it. Has almost no meaningful information on the New Aire. That pisses us off.

[captfatboy]

Wow I’m not angered but do need some insight has anyone got on? I don’t want to bother Tim but do need info . What’s the bottom line? Are we up? Didn’t get the re register letter ? And what is the RIGHT way to get back on ..

Hanging tight 🤟

[Mark71]

Don't want to "bother" Tim?!

[turbopilot]

Originally Posted by Mark71

Don't want to "bother" Tim?!

The old timers on this forum say Newmar regularly monitors the comments here. If true the implications are really disturbing.

[Mark71]

It'd be malpractice for them NOT to monitor. Perfect real-time consumer feedback on problems, hot buttons, suggestions, etc.

[Charlievette]

Originally Posted by Mark71

It'd be malpractice for them NOT to monitor. Perfect real-time consumer feedback on problems, hot buttons, suggestions, etc.

Let’s hope your right. It’s laughable that their promise of October 10-12 has been missed with no intelligent follow up. All they have to say is we will provide an update once a week until we are ready.

[captfatboy]

So........ what your sayin it’s still down

[lce3]

Originally Posted by captfatboy

So........ what your sayin it’s still down

From the looks of the logon site, https://www.newmarcorp.com/owner-tools/newgle/, it is back up but they still haven't provided logon info to existing owners.

Looking for a service dealership looked as if the whole site is redesigned but maybe I'm wrong.

[redbaron73]

not up yet. When you click on login, you get another error page.

[tnedator]

My educated guess.

Newgle crashed over the holiday weekend and they weren't able to get it back, probably not a good backup.

They scrambled to try and shoe horn it into a Salesforce.com cloud solution, which often sounds better in theory than practice.

I can't be 100% sure, but I don't think the old Newgle was on the Salesforce.com platform.

I highly doubt they were simply trying to upgrade as multiple people have stated, as doing so over the Labor Day weekend when their phones were unmanned and many, if not most, of their customers would be out on trips and potentially in need of the system would make no sense.

[captfatboy]

Originally Posted by Tranquil Jim

I know folks are impatient. And, I know that Newmar hasn't met the deadlines Tim Bergman gave in his letter ("October 10-12"). That said, we need to understand that, for whatever reason, managing a huge database and set of accounts to access it can be a daunting task. If you have never done it, you can't truly understand the complexity and difficulty involved.

Now, I'm not defending Newmar because I think they have made a mess of this, but I am suggesting that we simply need to wait...I know it's a four-letter word...until we get the e-mail Mr. Bergman mentioned in his letter.

"We will be sending updated account information to everyone October 10 - 12. Your email will contain a new username and password, along with instructions for accessing the site."

Trying to short-circuit the process by re-registering just complicates the process and will likely add to the delay. It won't get you to the head of the line. Once Newgle has returned, then...if it makes you feel better...send an e-mail blast to Newmar or Mr. Bergman expressing your displeasure.

TJ

Never received a email jim
And I did register
captfatboy@sbcglobal.net