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Old 06-29-2006, 05:43 PM   #1
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Quoting from an article published in RV Business magazine:

Newmar Honors 29 CSI Award Winners
RV Business
Thursday, June 29, 2006

Motorhome and fifth-wheel builder Newmar Corp., Nappanee, Ind., recently recognized the company's dealers that provided "excellent customer service over the past year."

Newmar said that its Customer Satisfaction Index (CSI) award was presented to 29 dealers who scored in a pre-determined percentile based on results from customer surveys following warranty work.

Winners include: Ansley RV, Duncansville, Pa.; A OK RV Sales, Menomonie, Wis.; Arbogast RV Depot, Troy, Ohio; Arlington RV Supercenter, East Greenwich, R.I.; Ballard's Camping Center Inc., Hamburg, N.Y.; Bodily RV II Inc., Garden City, Idaho; Capital RV Center Inc., Bismarck, N.D.; Cheyenne Camping Center, Walcott, Iowa; Coachlight RV Sales Inc., Carthage, Mo.; Dave's Claremore RV Inc., Claremore, Okla.; Dave's RV Center, Danbury, Conn.; Harold's RV Center, Bath, Pa.; Harper Camperland Inc., Great Bend, Kan.; Hilltop RV Superstore, Escanaba, Mich.; Howard RV Center, Wilmington, N.C.; Independence RV Sales and Service Inc., Winter Garden, Fla.; Koogler Sales & Service, Inc., Raphine, Va.; Larry's Trailer Sales, Zeigler, Ill.; Lees's RV City, Oklahoma City, Okla.; Leisure Tyme RV Inc., Mary Esther, Fla.; Midtown RV LTD, Penticton, B.C.; Midway Motor Homes Inc., Grand Rapids, Mich.; Modern Trailer Sales Inc., Grand Rapids, Mich.; Mountain Road RV Inc., Sabattus, Maine; Ron Hoover Co. of Boerne Inc., Boerne, Texas; Ron Hoover Co. of Rockport Inc., Rockport, Texas; Stenzel's Campers, Elmore, Minn.; Summit RV Sales Inc., Ashland, Ky.; and Tom Schaeffer's Camping and Travel Center, Shoemakersville, Pa.

"Newmar feels this award is important because we value how our mutual customers are treated and that the service experience is a positive one," said Matt Uttley, Newmar's vice president of service operations. "This award has raised the awareness and focus all of us have on customer satisfaction and the results prove it."

Other awards included:

" Independence RV Sales and Service Inc., Winter Garden, Fla., North Trail RV Center, Fort Myers, Fla. and World Wide RV, Mesa, Ariz., received the Transient Customer Service award, recognizing retailers that provided excellent service to customers who did not buy the Newmar product from their dealership.

" The Mahlon Miller Service Excellence award was presented to Coachlight RV Sales Inc., Carthage, Mo.; Harper Camperland Inc., Great Bend, Kan.; Midway Motor Homes Inc., Grand Rapids, Mich.; and Modern Trailer Sales Inc., Grand Rapids, Mich.
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Old 06-29-2006, 05:43 PM   #2
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Quoting from an article published in RV Business magazine:

Newmar Honors 29 CSI Award Winners
RV Business
Thursday, June 29, 2006

Motorhome and fifth-wheel builder Newmar Corp., Nappanee, Ind., recently recognized the company's dealers that provided "excellent customer service over the past year."

Newmar said that its Customer Satisfaction Index (CSI) award was presented to 29 dealers who scored in a pre-determined percentile based on results from customer surveys following warranty work.

Winners include: Ansley RV, Duncansville, Pa.; A OK RV Sales, Menomonie, Wis.; Arbogast RV Depot, Troy, Ohio; Arlington RV Supercenter, East Greenwich, R.I.; Ballard's Camping Center Inc., Hamburg, N.Y.; Bodily RV II Inc., Garden City, Idaho; Capital RV Center Inc., Bismarck, N.D.; Cheyenne Camping Center, Walcott, Iowa; Coachlight RV Sales Inc., Carthage, Mo.; Dave's Claremore RV Inc., Claremore, Okla.; Dave's RV Center, Danbury, Conn.; Harold's RV Center, Bath, Pa.; Harper Camperland Inc., Great Bend, Kan.; Hilltop RV Superstore, Escanaba, Mich.; Howard RV Center, Wilmington, N.C.; Independence RV Sales and Service Inc., Winter Garden, Fla.; Koogler Sales & Service, Inc., Raphine, Va.; Larry's Trailer Sales, Zeigler, Ill.; Lees's RV City, Oklahoma City, Okla.; Leisure Tyme RV Inc., Mary Esther, Fla.; Midtown RV LTD, Penticton, B.C.; Midway Motor Homes Inc., Grand Rapids, Mich.; Modern Trailer Sales Inc., Grand Rapids, Mich.; Mountain Road RV Inc., Sabattus, Maine; Ron Hoover Co. of Boerne Inc., Boerne, Texas; Ron Hoover Co. of Rockport Inc., Rockport, Texas; Stenzel's Campers, Elmore, Minn.; Summit RV Sales Inc., Ashland, Ky.; and Tom Schaeffer's Camping and Travel Center, Shoemakersville, Pa.

"Newmar feels this award is important because we value how our mutual customers are treated and that the service experience is a positive one," said Matt Uttley, Newmar's vice president of service operations. "This award has raised the awareness and focus all of us have on customer satisfaction and the results prove it."

Other awards included:

" Independence RV Sales and Service Inc., Winter Garden, Fla., North Trail RV Center, Fort Myers, Fla. and World Wide RV, Mesa, Ariz., received the Transient Customer Service award, recognizing retailers that provided excellent service to customers who did not buy the Newmar product from their dealership.

" The Mahlon Miller Service Excellence award was presented to Coachlight RV Sales Inc., Carthage, Mo.; Harper Camperland Inc., Great Bend, Kan.; Midway Motor Homes Inc., Grand Rapids, Mich.; and Modern Trailer Sales Inc., Grand Rapids, Mich.
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Old 06-29-2006, 05:53 PM   #3
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<BLOCKQUOTE class="ip-ubbcode-quote"><div class="ip-ubbcode-quote-title">quote:</div><div class="ip-ubbcode-quote-content">Originally posted by edgray:
Quoting from an article published in RV Business magazine:

Newmar Honors 29 CSI Award Winners
RV Business
Thursday, June 29, 2006

Motorhome and fifth-wheel builder Newmar Corp., Nappanee, Ind., recently recognized the company's dealers that provided "excellent customer service over the past year."

Newmar said that its Customer Satisfaction Index (CSI) award was presented to 29 dealers who scored in a pre-determined percentile based on results from customer surveys following warranty work.

Winners include: Ansley RV, Duncansville, Pa.; A OK RV Sales, Menomonie, Wis.; Arbogast RV Depot, Troy, Ohio; Arlington RV Supercenter, East Greenwich, R.I.; Ballard's Camping Center Inc., Hamburg, N.Y.; Bodily RV II Inc., Garden City, Idaho; Capital RV Center Inc., Bismarck, N.D.; Cheyenne Camping Center, Walcott, Iowa; Coachlight RV Sales Inc., Carthage, Mo.; Dave's Claremore RV Inc., Claremore, Okla.; Dave's RV Center, Danbury, Conn.; Harold's RV Center, Bath, Pa.; Harper Camperland Inc., Great Bend, Kan.; Hilltop RV Superstore, Escanaba, Mich.; Howard RV Center, Wilmington, N.C.; Independence RV Sales and Service Inc., Winter Garden, Fla.; Koogler Sales & Service, Inc., Raphine, Va.; Larry's Trailer Sales, Zeigler, Ill.; Lees's RV City, Oklahoma City, Okla.; Leisure Tyme RV Inc., Mary Esther, Fla.; Midtown RV LTD, Penticton, B.C.; Midway Motor Homes Inc., Grand Rapids, Mich.; Modern Trailer Sales Inc., Grand Rapids, Mich.; Mountain Road RV Inc., Sabattus, Maine; Ron Hoover Co. of Boerne Inc., Boerne, Texas; Ron Hoover Co. of Rockport Inc., Rockport, Texas; Stenzel's Campers, Elmore, Minn.; Summit RV Sales Inc., Ashland, Ky.; and Tom Schaeffer's Camping and Travel Center, Shoemakersville, Pa.

"Newmar feels this award is important because we value how our mutual customers are treated and that the service experience is a positive one," said Matt Uttley, Newmar's vice president of service operations. "This award has raised the awareness and focus all of us have on customer satisfaction and the results prove it." </div></BLOCKQUOTE>

That's what I'm talking about....
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Old 06-29-2006, 06:35 PM   #4
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I have always been happy with North Trail in Fort Myers which is Newmars biggest distributor.
I see they didn't get an award for excellent customer service.
They did get an award for servicing RVs that were not purchased there.
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Old 06-30-2006, 04:25 AM   #5
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<BLOCKQUOTE class="ip-ubbcode-quote"><div class="ip-ubbcode-quote-title">quote:</div><div class="ip-ubbcode-quote-content">They did get an award for servicing RVs that were not purchased there. </div></BLOCKQUOTE>
tmitchell: you are correct about North Trail. The amazing thing about these "awards" is that they ARE determined by coach owners who reply to "after service" survey cards/letters. All of us can further promote better dealer service IF we take the time to respond when given the chance by a manufacturer.

To illustrate the importance of the awards, I had almost decided to avoid NT for service BECAUSE there was a thread here on iRV2.com and other newmarowners forums from an owner who was upset with them because NT had placed a limit on the number of items they would repair under warranty,IF the coach was not purchased there.

Obviously, there must have been a lot more folks, like you, who are happy with the treatment they receive there. I guess the satisfied majority remain quiet, while the unhappy minority shout loudly. As a formerly famous Russian comedian used to say, "What a country"!
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Old 06-30-2006, 04:20 PM   #6
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Ed, you make an excellent point IRT to the after service cards....If we all filled them out and sent them in as requested there'd be a much better "representation" of what the service experiences are...
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