I posted this on the forum @ rv.net but thought I would share with the Newmar group here too.
It is easy to make a post when things are not going as they should or when there is poor service experience but I just had to take a moment to make this post as I have met some amazing people and feel like they should be recognized...
It took us almost 3 years to research and finally upgrade our coach. We had a nice Fleetwood coach - it worked well - all the bugs were worked out but there were some extras that we wanted (I don't say need because that would be pushing it)
but almost a year ago we pulled the trigger and purchased a 2011 Newmar Mountain Aire from Lee's RV in Oklahoma City. We traveled from AZ to make the purchase. It has been challenging to get Newmar service/warranty work done here in Phoenix as there really is not a class A dealership that Newmar has a relationship established with here in the valley but that is just the industry right now.
Recently, we made a trip back to the factory to get some of that warranty work completed and had an opportunity to meet some of the amazing people that work for Newmar in addition to getting to tour the plan. (Ken Miller and Kirk were wonderful to work with). I know that many people have said this but I highly recommend visiting the Newmar factory.
On our way back to AZ we stopped back into Lee's RV to have a few things looked at. One just being "operator error" and a good laugh for the day. Lee's RV is AMAZING. They really take great care of their customers. While on the road, we called our sales rep (Randy Nisbett) ahead of time to let them know we needed to swing by for a couple of things. They were extremely busy - every service bay was full - and Lee himself met us as we arrived and walked into the service area to have us taken care of. The service tech (Jess) was one of the techs that had helped us follow up on our initial purchase and PDI. I just cannot say enough about what a great dealership Lee's is! He has an amazing staff on both the sales and service side of the business. They are extremely knowledgeable and very friendly. It's not just about selling a unit and moving on to the next customer. They really take care of you after the sale as well. They did not have to drop everything to take care of us but they did and got us back on the road as soon as they could.
If you are at all considering a purchase take a look at Lee's. If you are in or traveling through the Oklahoma City area and need help - call them. He and his staff are class acts!
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