Welcome Keith to the Newmar Forum and irv2 web site.
If you were staying at their hook-ups, every morning at about 6:30 you would get a run down of what they will do for the day and a follow up next morning of the items completed from the shop forman.
I would think you could get first hand from the shop forman the feed back you are looking for and not from a third party. In the mornings this is what would happen with the shop forman standing in your coach.
They do cover alot of items in a day and they have requested only 7 items per visit.
Last time I had alot of work done was for four days, on a 98 coach, they replaced a large corian counter in kitchen plus other items. There will be different people working
on all your items at once.
You don't have to be just a new member on this forum but a Newmar Forum member just ask and you shall receive.