Newmar Support - Anyone experiencing this?

[Kend51]

I have called the Newmar 24 hour number, that is on the sticker on the drivers side window, on weekends and never had a problem.

My dealers RV Tech advisor also has a 24/7 number and email. I've called on weekend and in the evenings. If he didn't answer he always returned my calls.
I have been very happy with Newmar and my Dealers response.

[Traveler357]

Well, here we go! I am trying to contact Newmar CS and Parts Department, we will see how it goes. Trying to find replacements for my American Star landing gear, dealer says one month, I find that unacceptable. Dealer broke the existing ones, seems to me they could do better than a month.

Got to love all the info on this forum!!

[Desertman]

Originally Posted by Dutch Star Don

There are two numbers for Newmar. One is a direct area code number and one is the 800 number. I ALWAYS dial the direct number. I called Friday and they answered on the second ring. I was transferred to parts, ordered my parts and was done in about ten minutes.

I have looked all over the place for a direct area code number and all I find is the 800 number listed. Could someone please PM me with the direct number?

Thank you.

[Jim T.]

This # is Tech Support:

(866) 290-5371

Have your coach identifying # handy.


Jim & Shirley & Abbie (Scottie)
2013 Newmar Canyon Star 3911
2005 Dodge Grand Caravan

[jmon129]

Originally Posted by MRUSA14

I don't see how you can complain about Entegra's service. Does Newmar have a two year warranty? Entegra does. Will Newmar send a factory technician to your house in Florida to do warranty repairs? Entegra did this for me and many others. Does Newmar have phone support 24/7? Entegra does. Entegra is not perfect but I can't imagine better factory support than what I have recieved from Entegra. Entegra's unit sales are up 400% over the last 4 years, but they still answer the help phone within a minute or two. I'm not knocking Newmar because they are a quality company, but so is Entegra.

I believe Entegra builds a nice coach. I also heard they recently celebrated finishing there 1800th coach. Not bad after a slow start in 2009.
In fairness, Newmar has been selling RV's for decades and I would guess they build 1500-1600 a year. In a 10 year time frame thats 15,000 owners with a Newmar!! WOW!!!
Hard to have two vans to support that kind of customer base, ya think?

[tomakat]

I am a very happy Newmar customer. From dealing with a great, no BS dealer (Tom Lindstrom), to dealing with Michelle for my custom order, to having CS send me pics while my coach is being built, all the way to delivery with only a blown AC dash fuse and a couple of minor paint flaws. I have called and/or submitted questions online to CS and they have always gotten back to me. I have submitted a warranty claim to repair the paint flaws....no issues with Newmar. Based on my entire experience and the fact that they build a great product, I really can't expect more from an RV manufacturer.

As previously mentioned, I'd rather deal with waiting to connect to Newmar CS, than dealing with an offshore entity fielding my call within 2 minutes. If it's not a emergency, online submissions can be just as productive in getting an answer or resolving an issue.

[Route 66]

574-773-7791

Originally Posted by desertman

i have looked all over the place for a direct area code number and all i find is the 800 number listed. Could someone please pm me with the direct number?

Thank you.

[Ray Stooksbury]

What is newmar's direct phone no.??

Originally Posted by TonyDi

I was in Nappanee last Thursday and they were extremely busy. That said If you call the toll free number,especially on a Monday, it will be busy signals. Use their regular number and you get through. I've had to call upon support several times over the years and they have always been very responsive. The issue with the light bulbs is minor and they did right by you. the fix for you TVs was addressed by Dutch Star Dan. Newmar like every other company has a lot of service inquiries. To criticize them for not dropping everything they're doing to address your problem is not fair.

[ScottS]

Originally Posted by jmon129

I believe Entegra builds a nice coach. I also heard they recently celebrated finishing there 1800th coach. Not bad after a slow start in 2009.
In fairness, Newmar has been selling RV's for decades and I would guess they build 1500-1600 a year. In a 10 year time frame thats 15,000 owners with a Newmar!! WOW!!!
Hard to have two vans to support that kind of customer base, ya think?

To be equally fair one has to take into account that these vans provide warranty service for a brand that only sells DP coaches, with a two year warranty. Even if you include all the gassers that Newmar sells as part of the mix, you would still have to take into account that after one year they are all out of warranty - therefore not eligible for the services provided by the vans.

As far as the number of Entegras out there, here is some information from a recent article on RVBusiness.com :

"Entegra Coach’s top-of-the-line model, Cornerstone, was recognized as the No. 1 selling 600-hp motorhome in 2014, according to Michigan-based Statistical Surveys Inc.

Within the 600-hp segment, Entegra Coach claimed 30% market share with the Cornerstone — twice the market share of the closest competitor. Overall, Entegra Coach has captured 18% market share in the 400-hp and higher segment since entering the luxury diesel-powered motorhome business."

I believe that both Newmar and Entegra are excellent RV manufacturers. Anyone reading the boards will find some that were dis-satisfied with their purchase, while many others enjoy their motorhome and are happy customers that would often choose to purchase from their manufacturer again.

I hope to see Newmar also try the warranty van scenario. This is something unique to this industry - a direct link in the evaluation and repair of the unit back to the manufacturer, no middlemen or secondary information involved. Think about the recent thread with the flooded King Aire - how different would the commentary and emotions in that thread be if a Newmar van with a Newmar Factory representative rolled up several days after it occurred? That direct line of communication is invaluable!

[Tom-NC]

Hi,
Should have bought a Winebago.

[zman62]

Originally Posted by ScottS

To be equally fair one has to take into account that these vans provide warranty service for a brand that only sells DP coaches, with a two year warranty. Even if you include all the gassers that Newmar sells as part of the mix, you would still have to take into account that after one year they are all out of warranty - therefore not eligible for the services provided by the vans.

As far as the number of Entegras out there, here is some information from a recent article on RVBusiness.com :

"Entegra Coach’s top-of-the-line model, Cornerstone, was recognized as the No. 1 selling 600-hp motorhome in 2014, according to Michigan-based Statistical Surveys Inc.

Within the 600-hp segment, Entegra Coach claimed 30% market share with the Cornerstone — twice the market share of the closest competitor. Overall, Entegra Coach has captured 18% market share in the 400-hp and higher segment since entering the luxury diesel-powered motorhome business."

I believe that both Newmar and Entegra are excellent RV manufacturers. Anyone reading the boards will find some that were dis-satisfied with their purchase, while many others enjoy their motorhome and are happy customers that would often choose to purchase from their manufacturer again.

I hope to see Newmar also try the warranty van scenario. This is something unique to this industry - a direct link in the evaluation and repair of the unit back to the manufacturer, no middlemen or secondary information involved. Think about the recent thread with the flooded King Aire - how different would the commentary and emotions in that thread be if a Newmar van with a Newmar Factory representative rolled up several days after it occurred? That direct line of communication is invaluable!

Having owned both brands I can say Entegra needs those service vans. The failure rate is very high and its a way to keep customers happy. I think it was a good decision on Entegra's part. The vans should keep busy just replacing all the shade motors. There are owners that have had 20+ replaced. That would be very frustrating to say the least.

So far with our LA I wouldn't know what to do with a service van...I haven't needed any repairs. The build quality is so much better that what I had with our Entegra. So far from my experience I don't need a 2 year warr with this build quality.

[slabman]

WOW! This thread has evolved into a conglomeration of ideas, attitudes, etc. which have nothing to do with the OP's complaint. Things break....even bulbs/LED's. 5 broke...6 were offered as replacements. What more could one possibly want? 😴 End of story.

So an extra TV fires up with the click of a remote? Go into the settings and change a startup setting. Why blame the manufacturer for your not reading the manual? End of another story.

There may be future, much more significant items to complain to Newmar about, but let's save our capital for something important.

[FRasco]

X 2

["007"]

Lets not start a back and forth discussion between brands there are some long stories on both sides and we do not want to keep closing more threads because of off topics.