Community Forums

Dave Killey · 05-09-2006, 06:09 PM

Hi
I was hoping to get some input from you fine folk. My dealer has pointed out the door on my coach is out of adjustment and has been this way since it was new. Newmar claims it is an adjustment problem and adjust problems are to be done within 90 days of purchase. We are over the 90 days, but still within our 3 year warranty period. The adjustment is not a simple procedure and will be somewhat a major problem to repair. We have never noticed the problem prior to this, but it is very obvious it has been like this since it was new. In a major rain storm with a side wind comming to the door side, it would probably allow water to pass through. Should this be a warranty item or am I on the hook to get the door adjusted.
Thanks

Dave Killey · 05-09-2006, 06:09 PM

Hi
I was hoping to get some input from you fine folk. My dealer has pointed out the door on my coach is out of adjustment and has been this way since it was new. Newmar claims it is an adjustment problem and adjust problems are to be done within 90 days of purchase. We are over the 90 days, but still within our 3 year warranty period. The adjustment is not a simple procedure and will be somewhat a major problem to repair. We have never noticed the problem prior to this, but it is very obvious it has been like this since it was new. In a major rain storm with a side wind comming to the door side, it would probably allow water to pass through. Should this be a warranty item or am I on the hook to get the door adjusted.
Thanks

Lug_Nut · 05-10-2006, 02:48 AM

I see your unit is an '04. I think adjustments are reasonable to have a limited time warranty like in this case 90 days. Alignments and like adjustments would cost a manufacturer far too much if they covered them for 3 years. I your unit was 95 or 100 days old, maybe one could negotiate, but that does not seem the case. If it was that bad from new it really should have been addressed earlier than now.
I would just get it fixed. I think Newmar is extremely fair and I would be happy knowing how well they back their products in general.

Danny Gayhart · 05-10-2006, 04:34 AM

I think if the adjustment was as simple as a headlight I would agree with Lug-Nut. Since you say it is a major repair Newmar should cover it under warranty. Isn't that part of the reason why you buy a new vehicle, for the WARRANTY?

tmitchell · 05-10-2006, 06:16 AM

I could see a scenario where an owner could be careless and let the wind catch the center entry door causing it to rack out of adjustment. You wouldn't expect that to be covered under warranty.
If the dealership agrees that the door has been out of adjustment since new it should be fixed by the dealership regardless of warranty.
Have you called Newmar customer service yourself and explained the problem? I would think that there is a good chance that the dealership could tell if the door was installed out of adjustment or it was caused by misuse.
Please let us know how your problem was resolved.

"007" · 05-10-2006, 06:26 AM

We can't say how the door is out of wack but wouldn't have thought Newmar would have let the door get by inspection if its that bad. Maybe its one of the last things to go on coach.

dlhaynes · 05-11-2006, 03:11 AM

I get confused really easy. Does the door need repair or adjustment or both?

I've adjusted doors before without too much of a problem. Such adjustments aren't usually covered under the long term warranty. Doors are one of those items that may require periodic adjustment due to gasket deformation or worn parts from daily use.

I'm sure a resolution to your problem is out there. If there is an independant RV tech around, have him/her look at it and see what they say.

Just a suggestion.

BTW: Post some pics. That'll help us understand your plight.