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Old 12-03-2019, 02:21 PM   #43
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Originally Posted by LarryJB View Post
You probably need to dress in your most expensive clothes and rent a Mercedes to drive up in so they think you have money to spend or they won't take you seriously. Apparently once you convince them you can afford one, they treat you better. I guess we didn't pass the impression test.
Can you tell I am just a little bitter?
Unfortunately that isn't the case either, or at least my Tesla Model S didn't rank high enough . I had a similar story where my wife and I walked in to negotiate on a 2019 New Aire. The salesperson would simply let us sit in the few units they had on the lot. When asked if we could test drive one of them, he escorted us out and back to his desk to negotiate for purchase. Willing to play along, I showed him an internet listing of another comparably optioned coach at another reputable dealer, which we ultimately purchased from, in an effort to get them to at least match the price. He refused to budge from his almost full MSRP price. Living on the east coast of Florida, it was a 2 hour drive to North Trail. We were in their dealership for less than a 1/2 hour before making the drive back home. Won't be going back.

2019 Newmar New Aire (3343)
2020 Jeep Gladiator Rubicon - Launch Edition
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Old 12-04-2019, 01:33 AM   #44
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Originally Posted by cenfl View Post
Looks like NorthTrail makes the cut: https://www.fcccrv.com/parts-and-ser...s/?dealer=CC85
Remember, Newmar would never throw them under the bus

Loren - Sarah & Sammy the Flying Sheepadoddle
2018 Dutchstar 4018
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Old 12-04-2019, 08:07 AM   #45
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Being a large dealer I think they get a lot of people in kicking the tires looking at coaches and it's hit or miss whether they take you serious. I can say from first hand experience 3 years ago I don't think I was taken serious until they realized I was about to pull the trigger with another dealer and they ultimately lost the deal. This time around as I'm about to do another new build, they were very straight forward and gave me the best deal right up front with no haggling and beat every other dealer I reached out to, which is many of the top dealers mentioned on this forum.
2017 Dutch Star 4310 (bunks)
2018 Ford Explorer Platinum
Previous: 2010 Tiffin Allegro Red 38QBA
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Old 12-05-2019, 04:34 PM   #46
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Dealt with both Independence and North Trail, It's who you get

My latest coach is a 15 Dutchstar 4018 purchased from Independence RV this past September. Scott was my salesman and I believe Justin was the sales manager. I really wanted this coach and so did my wife so we purchased it. Matt is the salesperson to see at North Trail and would treat you with respect and help you with the best deal there. Independence RV was reducing the price of 19 leftovers to 1% over invoice, great prices!

Paul is the service manager at Independence and a great person. Unfortunately the tech that did my coach for delivery forgot to check tire pressures, 89 front, 68 rears and tag, battery water levels in my 8 batteries, barely above the plates, along with a few other things that still needed repair before we took it as well as others that were missed. The coach came with Tire Minders on the stems as well as the manual but no monitor. When asked for the monitor, the salesman stated that the previous owner never had Tire Minders on the coach... Really... was he even called I wonder?!?! The owners manual was also with the main books. Also never got the key for the safe, same story, "must be in the coach,"... or the code for the entry...

Bottom line is I'm not sure if I would return for service because of the tech nor purchase again because of the run around with some small missing items. Of course there's more to this but I'll spare you the details.

Bottom line is there are good and bad things about any dealership so depending on the unit you're looking for or the service you need, SHOP, SHOP, SHOP for your best deal. I use Land Yachts in Jupiter for over 13 years and they are or were an authorized Newmar warranty service center, Owners Don and Brandy. Most likely they'll do my first yearly service on this coach as well.
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Old 12-05-2019, 07:52 PM   #47
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The worst!

I could not rate lower than “0”!
Purchased Tiffin, before possession, coach was taken to service for “no start problems”. After returning 2 weeks later for service, “no start” at dealership. After full day was told “repaired”. Returned 1week later, “no start”. Again full day of repair and told “fixed”! Drove 1300 miles to have
“No Start at Freighliner Dealer. North Trail did not properly repair and cost me many thousands of $.
PDI was horrible, had to spend night outside fence of dealership to wait for following morning repair. No copy of PDI Inspection report available.
Sent correspondence to Better Business, MotorHome Mag, and Tiffin. Only to have North Trail to give them BS and NO correct answers.
DO NOT USE North Trail for ANYTHING...
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Old 12-05-2019, 08:18 PM   #48
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I recently had an experience bad enough at North Trail that I have contacted the Attorney General of the state of Florida and the Better Business Bureau.

I took my 2005 Winnebago Adventurer in to their body shop for $15,000 worth of repairs. I told them while the coach was there, drive it over to the service department when they were finished because it needed a front end alignment and something was wrong with the w/d.

After two weeks, I was called to be informed they had completed the body work and the coach was in the service dept. I was called two days later by the service advisor and was told my front end was definitely out of alignment and they would align it for $476, about double what a truck alignment usually costs. I didn't like the price but told them to go ahead and do it. A week later, the same guy called me to tell me they had determined after several hours of troubleshooting and phone calls to Splendide that my control board on the w/d needed to be replaced. He quoted me $85 for the part, two hours labor to install it and said the labor they had already expended would raise the total to $1,010. That bothered me because I knew a new one could be purchased for $1.039 at CW across the highway, but he told me with the labor they already had in the unit, it wouldn't make that much difference. I told him to go ahead and order the part and do the work. He said it would take 3-4 days to get the part and they should have the work done in about a week.

After a week, I called and was told yes, the part is in, but they hadn't scheduled the work yet. Give them another week.

After another week, I called and was told the work still hadn't been done but give them another five days and they would have it ready.

After five days, I drove up there and met the service advisor who told me he was having difficulty getting the work scheduled because they always take their own customers first and they had had an endless stream of customers bringing the coaches that were being put in front of mine. I told him that since I was holding the checks for the body work, if their body shop wanted to get paid for the $15,000 worth of work they had done, he had better light a fire under someone's butt. I went out to start the generator and let it run for an hour since it hadn't been exercised for a month while they had it and before I was finished, they got a call to move the coach to the shop to finish the repairs. I picked it up three days later.

While there settling up, I noticed the body work they had done was below normal standard and some of the work wasn't even done at all, but they had billed my insurance company telling them everything was completed. The body shop writer who took the order came over to the service dept. and looked at the work and agreed that it needed to be redone. I told him about the work that hadn't been completed and he made notes of everything that had to be done. He promised me he would have it back to me within a week.

After a week, I called to find out if it was ready to be picked up and was told no, it would be another five days or so. I was promised it would be ready the following Wednesday and I could pick it up at 2PM.

When I got there at 2PM on Wednesday, the body work that had been done poorly had been redone and looked satisfactory, but the caulking around the rear cap that hadn't been done still wasn't and the primer on the body no where near the body work (don't ask me how it got there) still wasn't cleaned off. I didn't leave the place until 5:20 after being told I could pick it up at 2PM. While I was sitting, waiting for them to finish, the body shop manager walked by and said it wouldn't be much longer. I told him I didn't understand why the work hadn't been done in the first place after they had billed my insurance and told them the work was completed. He said I had nothing to complain about because of all the free paint they gave me when they repaired the rear cap. I asked him what he was talking about because their line item detail bill indicated they charged over $2,000 to paint that rear cap. He said I didn't know what I was talking about and didn't know how to read a line item bill. We got into a shouting match with me telling him to stop talking because he was only making a bad situation worse.

When I was told the coach was ready, I walked outside and the service writer told me his boss was really upset with me because I caught him in a lie. He assumed a layman wouldn't be able to read a line item bill and tried to BS me into believing I had gotten something for free.

I recently contacted the Attorney General and the BBB and am awaiting responses. They attempted insurance fraud and was less than truthful with a customer. To make matters worse, when I drove the coach home, I realized the steering wheel is cocked about 30 degrees of center, telling me there is still something wrong after their $476 alignment. I don't want to take it back to them after the poor work that has already been performed.

Possibly if you buy a coach from them, they will treat you better. I was told they really don't want to work on any coach not purchased from themselves and the only reason they were willing to do the work in the service dept. was because I had already given them $15,000 worth of work in the body shop. But to be treated as I was by their body shop director will make me never walk back in the place for any reason, and I'll tell the world every chance I get how badly I was treated.
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Old 12-05-2019, 09:16 PM   #49
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We also purchased from North Trails and the buying experience was completely positive. The detail level of our walk through was exceptional. Would buy from
Them again and definitely recommend them. Good to hear their service follows that same quality.
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Old 12-06-2019, 12:10 AM   #50
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Bret and the crew in service are definitely dedicated to customer service. I appreciate all they do for us with our Airstream.

The body shop - Well that’s another conversation.
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Old 12-06-2019, 07:49 AM   #51
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Cool North Trail RV, Ft. Myers, FL

Our experiences with North Trail RV have been excellent over the past 2-years.
Even though they knew we were not ready to purchase a brand new Newmar New Aire, yet (hoping for a more powerful engine...which just became available on the 2020 New Aire 3543!); their Sales and Service management have been kind, courteous and exceptionally helpful in working with us during our interim purchase of a pre-owned 2017 Winnebago Via 25P (our introductory MH - to assure us that this is a lifestyle we would and are enjoying).

North Trail’s personnel have been very friendly and accommodating of us during each of our many fact finding visits...allowing us open access to view (and drive, if we so desired) any models in their huge inventory. They get that this is a BIG purchase decision for us and have gone out of their way to earn our future business...while continuing to provide world-class service on our little Via!

Derek Marks (Service Manager) is an honest, knowledgeable and hardworking gentleman - that we consider a friend and would recommend to anyone needing help with their MH. As are the many Service Technicians, Service Writers, Receptionists, Financial Managers and the Owner we have come to know over these two years.

Jorge Martinez continues to be our friendly Sales Rep - patiently working with us all this time while researching vehicles, floor plans, systems, etc.
Just need to make our final decision on whether to buy the expensive 450hp 2020 New Aire 3543 or, if we could manage West coast trips in a 360hp older 3343...going up the Rockies at 40-ish mph?

See our 8/07/2019 Google write-up on their North Trail RV Parts & Service Customer Reviews website.

We truly believe that being kind and patient with others results in the best relationships and on-going service. Our experiences have been that the good folks at North Trail RV feel likewise.

Greg & Deb (and “Winter Storm takes Naples” 4th Siberian Husky puppy)
2017 Winnebago Via 25P
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Old 12-06-2019, 09:32 AM   #52
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Location: St. Louis
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North Trail experience

My experience with the North Trail sales people was very pleasant. We were at the Ft. Lauderdale location looking for a used coach, trading in our old mid 90's Dutch Star. The salesman showed us a number of viable options, did not pressure us, and gave us a fair trade in on our old coach. Now the downside! On the day we were to pick up the new coach we arrived in the old Newmar only to find that our new coach was not ready. They were still fixing the things that needed repair (a couple fogged windows and a convection/microwave that didn't work,) So we parked out at the front lot overnight to put a sense of urgency into the shop. The next day we waited as they finished the repairs, checked everything out, and then went up to finalize the paperwork. From here on things went downhill.

In with the finance guy I felt pressured at every step to buy an extended warranty on the coach, a warranty on the tires and wheels, etc. Of course, they don't discuss any of this ahead of time so the buyer can do research and make a logical decision. They wait until the last minute and then hit the buyer with all this and want you to make split second decisions on it all. All while trying to read the finance documents, etc. The experience was not a pleasant one, too much pressure.

After the sale and the drive home it got no better. Everything about the coach was great but, when it came time to register it in my home town, I had not received the necessary paperwork from the dealer. It took numerous phone calls and emails, including the final one stating that, if I didn't soon hear from someone telling me when I would have paperwork, they would be getting a call from an attorney, to get all the papers. I bought the coach Feb. 8 and did not get the paperwork to register it until mid April.

So, I consider North Trail a mixed bag. Would I go back? No.
Jerry, Lorie, Zoey & Bella
2008 Fleetwood Southwind
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Old 12-06-2019, 10:56 AM   #53
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Originally Posted by LarryJB View Post
We also had trouble with their sales dept. and never got to even start negotiations. We had a much smaller Winnebago than what we were looking at and the DW was very apprehensive about driving a much bigger coach. I had made a deal with her that if she did not feel comfortable driving the bigger Newmar, we would keep the Winne. They did not have an exact match for our needs and we said we would be willing to order one, but before we did she was going to have to drive one of an equal size to be sure she could handle it comfortably. He told us that would not be possible until we had decided on the exact coach and agreed on a price. We went down the road to LazyDays and bought a Tiffin. The salesman we dealt with gave us the impression that he thought we were not serious customers and that we were just wasting his time. We were both totally unimpressed with them. We had a totally different experience at LazyDays.
Had that exact experience with a dealer in Boerne, Tx. I won't name them, but it's not hard figure out. We were looking to compare rides between a Newmar and Tiffin, but he wouldn't let us drive either until we had a purchase contract agreed upon. How would he ever expect to make a sale to a new buyer?
Johnny Wheeler
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Old 12-07-2019, 08:15 PM   #54
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I've purchased two class A motorhomes, one trailer, and one Class B Motorhome from NorthTrail RV. I agree Michael Philips is the best. One year, my youngest daughter and I were stuck in Fort Myers for Halloween. She was super disappointed to not be able to go trick or treating. Michael invited us to trick or treat with his family in his neighborhood. We both had a great time and I'll not forget his hospitality.
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Old 12-19-2019, 09:49 PM   #55
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Originally Posted by Larry67427 View Post
we are considering purchasing from North Trail what is wrong with their sales?
They told me when I showed up to pick up my brand new coach the amount I needed to bring in a cashiers check. When I got there they said there had been a mistake in the math on my purchase and I owed them $1,000. I told them I wasn’t paying on their mistake. I had driven 1,900 miles and had checked with them 4 or 5 times in the two week period before picking it up how much I needed to bring. They left me sitting outside the sales office for 4 hours in tears and would send someone else out every 45 minutes asking me to pay the $1,000. In the end I gave them back the $500 loaded Visa card I had gotten from them upon arrival since they advertised the Coach as having a washer and dryer and it didn’t have one. So, they got the Visa card back and I had to cough up $500 just to take ownership of my new coach. I bought this 2016 coach with 5,000 miles on it but was told it was never titled, never camped in and was a demo driven to the RV shows to show off the new floor plan. I sneezed all the way home driving it from my allergies. I couldn’t figure out what was going on until I got home and checked the central vacuum bag. It was full of cat hair, food kibble’s and cat litter. I’m allergic to cats and I knew I had been lied to. Demo coaches don’t travel to shows carrying a cat! There is no doubt in my mind that my coach was traveled in by a salesman on vacation and had been slept in and used. I sent my salesman pictures of the open full vacuum bag with all the cat hair and of course I never received an answer. I will not EVER purchase off this dealer again. They are less than honest people.
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Old 12-20-2019, 06:35 AM   #56
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GoRed, your experience unfortunately is not surprising to me. I know of a few people who bought there and were similarly jerked around. They are a horrible untrustworthy dealer.

2005 Newmar Kountry Star 3742 - Gas
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