Quote:
Originally Posted by skmwalden
.... Just wondering about how they handled it. Did the towing folks seen to know what they were doing once on location? How about unhooking the drive axle ... was that a big deal?...
|
Quote:
Originally Posted by Roadweary
Since we're asking questions, I'd like you hear how your experience with Coach Net goes. I'm looking for a roadside policy and can't decide...Gary
|
I've had CoachNet since I bought our coach, and I'm unequivocally pleased with them. I would recommend them without hesitation. I purchased the Premier level, so there are no limitations, either per event or cumulative, and so far it has paid for itself about 8 times over. All the roadside assistance coverages I checked through insurance policies had limitations-- two flat tires p/a, two tows p/a.... that sort of thing, which is essentially the same as saying 'we'll cover you until your luck runs out or we start to lose a lot of money on you'.
I've had to call twice (both on Sunday afternoons, of course), once including a 40 mile tow, and their service was absolutely outstanding. The folks on the phone had all our info right in front of them right away, knew what they were talking about, and got the ball rolling promptly- in exactly the way I was prepared to argue for but didn't have to. Their follow up was thoroughly professional and timely. When she said she'd call me back in 20 minutes, she did. When she said the tow driver would call me in 30 minutes to advise of his ETA,
he did, and 15 minutes later
she called again to be sure that he had called.
The tow driver was professional, polite, and competent. He went right about his business, including drive-train disconnect, and nothing seemed to pose a problem. It took about 30 minutes in all to be ready to tow, and then we followed him in the toad. Then, shortly after we were set up at the repair facility to wait the night, The young woman from CoachNet called us
again, to verify that all had been handled to our satisfaction, and to see if we needed any further assistance.
Aside from tipping, neither of these service calls cost me a nickel. On my first call a small repair was performed onsite, which took about 45 minutes in toto and for which I was charged $80. Its important to remember that your Roadside Assistance pays for the service call, not for the repairs.
As stated above, I'm very pleased with them, and I would recommend them in half a heartbeat.