Order Newmar Parts

["007"]

Newmar Parts
Jeanne Stump
1-800-731-8300 EXT #3834
Newmar pays UPS ground on orders over $25.00
Sales tax 7%

Newmar Corp PARTS LIST

PARTS SPECIFIC TO YOUR COACH------ HOW YOU DO IT

[soricobob]

No s on the end of Stump, and Newmar pays ground shipping on orders under $25.00 too.

[soricobob]

I must correct my previous posting: although Ms. Stump told me there was no shipping charge on the $20 window switch, when I received my bill it had a shipping charge. So, they do charge for items under $25.

[Partsmgr]

The manufacturers selling parts to the customer's directly is a bad idea.
When I worked for a Newmar dealer- we would place 2 or 3 orders a week to get parts in quick for the customers. The problem with the mfrs selling parts is that they have the supply advantage- they will always be able to get the parts to the customer quicker- the other problem becomes that the customer goes to the local dealer and browses their inventory or gets the part # for the parts that the dealer diagnosed for them and the dealer loses out 2 times- once for the sale of the part and also the lost time of the people diagnosing the problem for the customer.

Winnebago used to sell parts direct- and the dealers finally made them stop-
There has to be an incentive to stock parts for the customers- otherwise why stock any parts.

[RVDude]

Quote:

Originally Posted by Partsmgr The problem with the mfrs selling parts is that they have the supply advantage- they will always be able to get the parts to the customer quicker

And this is a bad thing?

Me thinks that it should always be about the customer, if the dealer can't support a customer need/rqmt and the manufacturer (or someone else can) can, well, the customer oriented solution wins. If all I want is parts, than I don't need the rest.

We heard stuff like that about the early internet, the old and defunct disintermediation argument, Amazon et. al. seem to fill a viable and desirable niche.

The market always seems to figure out a way to make it all work out. This is a start, maybe Newmar will make it work, maybe they won't. I think it's worth a try, a try to satisfy a wider range of customers. I applaud Newmar for going out on a limb. Everyone, Newmar and the dealers, and the aftermarket folks, will need to make adjustments and focus on what their individual core value add is. There is no single right answer for everyone and everything. Markets work wonders, albeit sometimes slow and painful, but they will work it out.

["007"]

Brian welcome to the Newmar forum, when you worked at the dealer you were at you could always be counted on to order the correct part and get it in a timely fashion. Thats when I had purchase a Newmar from this dealer.
The coach I have now I wanted to extent tile floor to entrance door, I purchased from a different dealer an the experience was not good. Ordered the floor tiles three times through this dealer during summer months and never received them until I took a trip thru Newmar country the following spring. Newmar check and said they never received orders.
With all the downsizing going on, which you already know about, Newmar has expanded the Repair Service Center to included other MFG's and are selling parts that many of us have been asking, for some time.
If we have a dealer that can give us what we want and need, I'm sure most will deal through that dealer.
Thanks for helping RVers on irv2 with your background its helpful.

[GaryKD]

Hi Brian,
Thanks for your thoughts from the dealer point of view. For me, as a customer, the nearest Newmar dealer is 110 miles from my house. Ordering parts has been a pain. It is not the dealer's fault, but a logistics and cost problem. The dealer will mark up the part and I must pay for shipping first from Newmar to the dealer and from the dealer to me. This also adds to the time it takes me to get the part.

Newmar selling parts direct to customers is a good idea. I would still purchase parts direct from the dealer, when the dealer provides a process that is cost and time competitive.

[CharlieM]

Like auto parts stores, when the warranty is out the parts should be available from the most convenient source. I have tried to find several small parts (mirrors etc) through the "dealer network" and have never gotten the right part over the phone. I too live more than 100 miles from the nearest Newmar dealer and find that really prohibitive. If I lived near enough to drop in and "browse" the inventory, I would buy from them.

[Partsmgr]

I'd like to thank everyone that expressed their concerns over the manufacturers being able to sell their parts direct to the customers.

One thing I'd like to ask everyone to remember- Can you buy parts from Ford or GM or Chrysler in Detroit directly? No. You need to go to their dealer in the area.

When all the dealers quit carrying Newmar parts and the customers are forced to delay a trip or wait for their part to arrive from Newmar- remember this scenario. But you saved alot of money on the part!!!!!

As for getting the wrong parts- there is no excuse on the dealer's part for ordering the wrong items. This is provided the customer gave the dealer their serial number for the coach. Newmar's parts dept. are very knowledgable- but overload from downsizing gives them very little time to research some of these items.

As for the dealers though- I believe the parts department is always been the red- headed step child of the dealership. No one wants to work in the parts department. Few dealers want to pay their people in the parts dept decently and they hire the lowest cost denominator to help their customers and then wonder why they have alot of wrong parts sitting around. When I was in the industry, I might have not been the fastest one to get the part number - but my track record of wrong parts was very low. Problem is that few manufacturers actually teach the dealer's parts dept people on how they look up or categorize their parts. Winnebago has the best parts lookup system in the industry and they actually have a school that they run that shows the dealer how to look up their parts. I've attended it 4 times and always learn something new.

Remember one thing- the parts department can survive without the sales department and the parts dept can survive without the service department- BUT can the service or sales dept survive without the parts dept. NOPE!!!!

[RVDude]

Great discussion... This is one of those topics of life where truly everyone is right and no one is completely happy!!! It is what it is... It's all good - as long as we can at least GET parts...

[charlieman]

A couple of weeks ago Jeannie told me that the shipping policy was changing. I think she said the end of this month. Free shipping on orders over $100 and there is a small handling charge added.

As an aside, I ordered a clear plexiglass grab handle from RV Surplus since Newmar no longer sells the plastic handles. The charge from RV Surplus was $20 + $10 shipping.

Charlie
06 KSDP 3910

[Shaun and Amy]

Quote:

Originally Posted by charlieman A couple of weeks ago Jeannie told me that the shipping policy was changing. I think she said the end of this month. Free shipping on orders over $100 and there is a small handling charge added. As an aside, I ordered a clear plexiglass grab handle from RV Surplus since Newmar no longer sells the plastic handles. The charge from RV Surplus was $20 + $10 shipping. Charlie 06 KSDP 3910

I just ordered some items from Newmar and Bill (person I spoke with) comfirmed that the order total had to be over $100 before receiving free shipping.

[OldHiker]

25 years ago, I signed an agreement with a printer manufacturer to sell, guess what, parts! Why? Because their dealers would not/could not stock every possible part that every customer could order for every model currently available. Now I represent several manufacturers in several industries selling their genuine parts to end users and/or dealers.

My business is strictly parts. I have enjoyed a very good living doing this. I would not have had this opportunity if the dealers would carry the 7 figure amount of parts that I STOCK. And there are more computer dealers and service centers than there are Newmar dealers. It's a 3 hour drive to the closet dealer for me.

I would rather order direct from the manufacturer that has the part in stock, than order through a dealer and experience the scenario described above. My company ships every order the same day it is received. Can you get this from a dealer?

I applaud Newmar for putting the customers wants and needs at the top where they belong.

[K-Star]

Quote:

Originally Posted by Partsmgr As for getting the wrong parts- there is no excuse on the dealer's part for ordering the wrong items. This is provided the customer gave the dealer their serial number for the coach. Newmar's parts dept. are very knowledgable- but overload from downsizing gives them very little time to research some of these items.

Brian

I would have thought the same thing. I needed a replacement shower door for my last [2002] Kountry Star 5er. It was only 3 months old at the time. The dealer gave them (Newmar) the serial number, order number, etc. as it was under warranty. 5 times Newmar sent the wrong door. I would have thought they could pull up the specs for my coach and find the correct part number. Nope. Napanee said they use a variety of shower configurations and they had no idea what was used in my 2002 5er. I asked my dealer to find a shop and have it fixed locally. He did and I never had a problem with it again; no thanks to Newmar. In fact the dealer informed me that Newmar didn't even reimburse the him for what he did.

Could I have done better contacting Newmar direct. No. But that isn't the intent of this comment. I am only pointing out that Newmar doesn't always know what the used in any given coach.

I will be putting them to the test. I need a part for my current coach which my dealer did not have. I will be contacting Newmar direct.