Hi Renden,
If you are posting about the entry door awning and the motor runs when the button is pushed, I may know what is wrong.
The motor connects to the awning roller tube with a male/female insert coupling. The only thing that allows the motor to power the awning roller tube is a key that fits into a mating slot in the other shaft. This key is made of soft aluminum.

Every time one retracts the awning the key wears a little bit. Eventually the key wears enough to allow it to slip out of the mating slot. When this happens the awning springs (the awning is spring loaded outward

) open and stays there.
To make the repair, the awning needs to be removed and the motor removed from the awning roller tube shaft. Either a new part needs to be ordered or one can make a new key by drilling through the shaft with the male key and taping two holes with #6 threads. Get a couple of #6 set screws and Loctite them in place. The set screws now do the job of the male key.
Go to
Door Awning Clutch - iRV2.com RV Photo Gallery to see the door awning clutch.
Go to
Door Awning Clutch - iRV2.com RV Photo Gallery for another view. Look at about 7 o'clock. You should see one of the set screws I put into the clutch to act as a key for the mating motor shaft.