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Old 03-19-2019, 09:29 AM   #1
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Join Date: Mar 2015
Posts: 21
Separated sidewall at end cap. Great Newmar Service

I removed our 2014 Canyon Star from storage last week to get it ready for summer travels. While cleaning the outside I found the right rear outside wall separated from the rear cap leaving about an 18" long gap between the side wall and end cap. Called our dealer Coachlight RV in Carthage Missouri to set up and appointment to have inspected. Also called Newmar customer service. They requested pictures to decide if they were going to assist in the repair. I received notice in less than 24 hours that Newmar was going to repair the side wall at no cost. Newmar Goodwill gesture. Mike at Newmar customer service was great to work with. Nothing but good things to say about Newmar standing behind their products. We are definitely happy campers
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Scott & Margaret
2014 Canyon Star 3921
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Old 03-19-2019, 11:13 PM   #2
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Newmar Owners Club
Join Date: May 2018
Location: Used to be up in the air, now on the road
Posts: 294
Great to read a "good news" story about customer support.

Vic & Pam & the four-legged furry children
2018 Newmar Essex 4531 towing 2019 KIA Soul using Blue Ox and Air Force One
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Old 03-20-2019, 03:01 PM   #3
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Location: Wilmington, Delaware
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Wow! That’s is great news, that is what I call service

2017 Dutch Star 4054 K2 Spartan Chassis + 2018 Ford Edge toad with Blueox and AF1 - Noodles the Shih Tzu
“If you think adventures are dangerous, try routine: It’s Lethal” - Paulo Coelho
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Old 03-20-2019, 03:21 PM   #4
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Spartan Chassis
Join Date: Aug 2015
Location: Northwest Washington State or Western Montana, depending on the season.
Posts: 2,521
We had the same positive experience with a sidewall separation on our 2014 Ventana LE last year..just before trading it in on the new coach. Newmar asked for photos and immediately stepped up to cover it.

Our repair was done at Guaranty RV in Junction City, Oregon, and their body shop did an amazing job. You couldn't find any trace of the problem with a magnifying glass when they were finished.

Newmar takes care of its customers!

Jim (W7DHC), Diane & Mini Schnauzers, Lizzy & Ellie
2018 Mountain Aire 4047 + 2014 Honda CR-V "toad" w/AF1
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Old 03-21-2019, 10:40 PM   #5
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Newmar Owners Club
Join Date: Apr 2017
Location: Orange County, CALIF
Posts: 10

Sorry to say I didn't have the same experience. Our 2011 King Aire did exactly the same thing. After many discussions with the factory guys (sent them pictures and videos) the final answer from them was to bring it all the way back to the factory and they said they would repair it and offer some sort of courtesy "help". They weren't very specific, but I understand that maybe they need to see what it needed.
I gotta believe this is not a unique problem.
I certainly could not live with this gap in the body (same as pictured above but even longer and wider) and since we are in So Cal and had to get it fixed here on my dime. :-(
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