I just returned home from a couple of pleasant days spent at Camp Newmar for some warranty service on our new in April, Baystar. They had projected they might need as much as five days to get my list done, but ended up completing in only two days with signing off and heading home on the third day. I felt comfortable and welcome from the minute I got there. I was in business long enough myself to know that on average, folks are ten times as likely to take time to complain about something vs. saying “Job well done”. So I thought I’d be one of the 10% on this occasion.
I don’t want to forget anyone, but especially thanks to Doug, my tech who impressed me with his professional and competent attitude from the start. And he definitely backed that up by getting everything fixed in a very timely manner. Doug also showed me some important things about my rig that the dealer had not shown me. My appreciation to the nice young woman in the lobby who answered my questions (mostly about food
, but also made a couple calls for me, etc. It was great to meet my Service Advisor, Steve who had already helped me out several times. Steve also gave me some really good advice of a few things to have Doug show me which could be quite helpful down the road. So yes, I am definitely impressed with Newmar service. If possible, I will take my rig there in the future for any issues that come up either while in warranty, or when it will be my dime.
I met some really fine/friendly folks in the lobby and the campground. I wish I would have gotten everyone’s names! But hopefully we’ll meet somewhere down the road. Safe travels all!