Quote:
Originally posted by Jetsmania:
Hi Larry! Welcome to the forum! I would call Newmar and talk with them. I would remind them they dealt with your roof and explain to them what is happening to your coach. If they start to act like they will not help, I would tell them that you have heard about other coaches being repaired with the same problem. They may help you. Let us know how you make out. Paul
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Hi Paul, I might have mentioned some of this in a previous post but here is an update on our sidewall situation...
We pointed this out while we were under warranty and we were aware of
checking as it happened on our 03 Ductchstar. Newmar did replace the
sidewalls on the 03 for that reason. At that time we weren't even aware that
there was a problem. The problem with that was when these coaches are put together
they are not designed to be pulled apart. On our 03 some of the studs were
ripped and bent from the fiberglass being pulled off the walls. The first
attempt did not turn out well and was not acceptable, so they redid it for a
second time and it looked better than the first attempt. Some of the aluminum
studs in the walls had to be replaced and straightened to take the waviness
appearance out of the sidewalls.
When we pointed the checking out on the 06 we were told that was no longer
an issue and not to be concerned about it, that they were just hairline
scratches under the clear coat and that they had changed fiberglass suppliers.
Newmar took the coach into the highline building and we were also dazzled with an awesome cut and buff that looked fabulous. But, to our dismay.... those check marks came back to haunt us 9 months later along with their friends!!
We spoke with Newmar about this and they refuse to do anything with our coach because we are out of warranty. We really appreciate everything Newmar has done for us, but as for this situation, we feel we were definitely cheated and lied to. They are not willing
to stand behind it at all.
As per our last conversation with Steve Klotz and Matt Utley, they told us
that they decline to work on our coach and to do whatever we feel we need to
do after we mentioned possibly taking legal action. They did not seem to care if the situation would escalate and cause Newmar more problems. With the RV industry struggling as it is, that does not seem to be a very wise decision.
This past weekend we stopped by a NKK rally and met some very nice people.
Come to found out there are more people in the same situation as us. They were
unaware that they had any checking on their units until we brought it to
their attention. They were shocked and disappointed, as one of them had already
been through this also. The regional director thought that this situation should be brought to Mr. Millers attention. As Steve Klotz and Matt Utley stated that Mr. Miller was already aware of it and trusted their judgment 100%.
Some of the checking is hard to see at first, If anyone has any questions
about the checking, or any questions on what to look for on the fiberglass roof with roof leaks please feel free to call. We definitely have experience in these matters and
know what to look for. 509-991-1524
Regards,
Larry & Naomi
2006 MTN AIRE 4304