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Old 01-20-2019, 05:01 PM   #1
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Source for Oasis Annual Service Kit?

I ordered the Oasis Annual Service Kit on amazon sold by Independence RV. It was shipped by USPS in an insulated envelope. It arrived with the filter packaging smashed and the filter dented. I am returning through Amazon.

This kit cost $159 on Amazon. Does anyone know of another source that might provide better packaging and better customer support.

As a sidenote: I contacted Independence RV and they seemed not to care, referring me back to Amazon. Terrible customer service.
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Old 01-20-2019, 05:10 PM   #2
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Contact Oasis themselves and see what they can do for you. I have talked to them a few times for a few minor issues and they have always been above and beyond helpful.
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Old 01-20-2019, 06:02 PM   #3
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I purchased my kit from International Thermal Research (ITR). The cost was $105.00 plus shipping. The total was $123.17. I'm not sure that the packaging was any better, but it arrived without any issues.
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Old 01-20-2019, 06:59 PM   #4
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Thanks I will call ITR tomorrow.

Warning: Do not purchase from Independence RV. They do not box the service kit for shipping. Instead, they put the kit in an envelope and send by USPS. It arrived with a lot of damage.

After filing my claim with Amazon, Independence RV wants me to pay return shipping in order to get a refund. I am protesting with Amazon. What a hassle!
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Old 01-21-2019, 06:35 PM   #5
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If canít trust them for the small things imagine the bigger items like purchasing a RV.


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Old 01-21-2019, 09:32 PM   #6
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I just searched Amazon and couldn't find an Oasis Annual Service kit sold by Independence RV, only one sold by ITR. Could you provide a link to the one sold by Independence RV?
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Old 01-21-2019, 10:42 PM   #7
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Don't buy it.

https://www.amazon.com/gp/product/B0...?ie=UTF8&psc=1

I you look closely it is not being sold by ITR, it is Independence RV instead.
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Old 01-22-2019, 10:43 AM   #8
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Hi Rex - Just received two annual service packs from ITR, one for my unit and one for a friends. They were $105 each plus $15 shipping. They traveled well and arrived intact. The packs were placed in a box for protection.
I still owe you big for turning me on to one of the nicest coaches on the market! Hope all is well for you.


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Old 01-22-2019, 12:16 PM   #9
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I bought from Independence last year and everything was fine. They are a top rated dealer so surprised that you are getting hassled. Give them a call directly and ask for one of the managers.
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Old 01-22-2019, 01:47 PM   #10
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Quote:
Originally Posted by LK23 View Post
I ordered the Oasis Annual Service Kit on amazon sold by Independence RV. It was shipped by USPS in an insulated envelope. It arrived with the filter packaging smashed and the filter dented. I am returning through Amazon.

This kit cost $159 on Amazon. Does anyone know of another source that might provide better packaging and better customer support.

As a sidenote: I contacted Independence RV and they seemed not to care, referring me back to Amazon. Terrible customer service.
I ordered mine recently from ITR. They are wonderful to work with and will answer any questions you have. They actually helped me to troubleshoot my system that was shutting off after about 90 seconds every time. I needed a flame sensor. ITR sent that along with a service kit. No hassles and quick shipping.
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Old 01-22-2019, 02:51 PM   #11
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Tom,

Thanks, I have a service kit on order from ITR, much cheaper than Amazon and they box their product for shipping.

Hey, glad to assist with your Newmar decision. You have helped me many times in the past as well.

Rex
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Old 01-23-2019, 05:27 PM   #12
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Agree-ITR unless you only need a single part from the kit.

A post in this link has a pdf of sourcing some parts individually.
ITR Oasis Heater Parts Sources?

Another thread:
Oasis parts
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Old 01-23-2019, 06:12 PM   #13
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Hello, is the service hard to perform?
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Old 01-23-2019, 06:40 PM   #14
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It is very easy, just look it up on you tube and they have videos showing the process step by step.
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