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05-16-2019, 12:41 PM
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#1
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Senior Member
Newmar Owners Club Spartan Chassis
Join Date: Feb 2012
Location: Lake Wales, FL (Lake Ashton RV Community)
Posts: 1,036
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Spartan Factory Service in Charlotte MI
About a month ago I scheduled a Newmar Factory appointment for Sept 3rd. Being that I would be in the area, I also called Spartan in Michigan planning on getting my first year service done there. To my shock, they were already booked through the end of October. That’s 6 months! They explained that the classes they are teaching are taking up all the service bays. Wow, sounds like they need to do some expansion.
So if you are considering getting service done a Spartan...plan on calling 6 months to a year in advance.
I am now planning to have my service done a Newmar, my second choice.
__________________
Dan Leininger
2019 Mountain Aire 4534 and a 2017 Ford Expedition 4x4
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05-16-2019, 02:34 PM
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#2
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Senior Member
Join Date: Mar 2016
Location: Fort Myers, FL
Posts: 604
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I knew that I was going to be in that area in June 2020... I made the appointment about a month ago. I could pick any day/time I wanted.... LOL. That is actually true. I heard that they fill up fast so I planned WAY in advance.
-B
__________________
Full time RVer since 4/2016. Newmar Mountain Aire 4523 - Jeep Rubicon - Harley FLTCR - 2022 F450 Platinum, 2022 Momentum 351MS-R with Curt Flex Air hitch and MORryde IS - Also considering a Polaris General 4 Seater and a Can Am Spyder RT
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05-16-2019, 02:42 PM
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#3
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Senior Member
Join Date: Sep 2016
Posts: 537
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Spartan
Does Spartan offer an option as a drop in? Maybe be able to work you in between scheduled appointments?
__________________
John & Deb
Full Time since 2016
2016 Dutch Star 4369
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05-16-2019, 02:44 PM
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#4
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Senior Member
Join Date: Feb 2017
Location: Livingston, Texas
Posts: 118
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Quote:
Originally Posted by danleininger
About a month ago I scheduled a Newmar Factory appointment for Sept 3rd. Being that I would be in the area, I also called Spartan in Michigan planning on getting my first year service done there. To my shock, they were already booked through the end of October. That’s 6 months! They explained that the classes they are teaching are taking up all the service bays. Wow, sounds like they need to do some expansion.
So if you are considering getting service done a Spartan...plan on calling 6 months to a year in advance.
I am now planning to have my service done a Newmar, my second choice.
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We had the same thing happen tried to get the week of May 13. We asked to get put on a cancelation list. Lo and behold we got a call around and of Aprik for a cancelation May 15. Just left. Excellent experience!.
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05-16-2019, 02:49 PM
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#5
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Senior Member
Entegra Owners Club
Join Date: Nov 2012
Posts: 8,135
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Same thing happened to me. They do a good job with the cancellation list. I was on that list for several months, then eventually got exactly the day I wanted.
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Marc and Jill, Wellington FL
2013 Entegra Anthem 44SL
2018 Lincoln MKX
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05-16-2019, 07:20 PM
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#6
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Senior Member
Newmar Owners Club Spartan Chassis
Join Date: Feb 2012
Location: Lake Wales, FL (Lake Ashton RV Community)
Posts: 1,036
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Quote:
Originally Posted by MRUSA14
Same thing happened to me. They do a good job with the cancellation list. I was on that list for several months, then eventually got exactly the day I wanted.
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Great thought, but my schedule is quite tight. So I am going for a sure thing...I think?
__________________
Dan Leininger
2019 Mountain Aire 4534 and a 2017 Ford Expedition 4x4
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05-17-2019, 07:54 AM
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#7
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Senior Member
Join Date: Apr 2010
Location: Georgia
Posts: 576
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Quote:
Originally Posted by danleininger
About a month ago I scheduled a Newmar Factory appointment for Sept 3rd. Being that I would be in the area, I also called Spartan in Michigan planning on getting my first year service done there. To my shock, they were already booked through the end of October. That’s 6 months! They explained that the classes they are teaching are taking up all the service bays. Wow, sounds like they need to do some expansion.
So if you are considering getting service done a Spartan...plan on calling 6 months to a year in advance.
I am now planning to have my service done a Newmar, my second choice.
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Dan, Did you get your roof sealant issue added to your Newmar appointment? Not trying to tend to your business, this issue just really concerns me.
Thanks, GrAndy
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05-17-2019, 12:16 PM
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#8
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Senior Member
Join Date: Nov 2007
Location: Fulltime, Formally SF Bay Area
Posts: 634
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I was successful with the cancellation list last year as well. Last April I was attempting to make an appointment in August that was close to my appointment date at Newmar but nothing was available until a couple months later. I got a call in May with a July opening which did not work. Advised Spartan I needed something early August b4 my Newmar date or after my Newmar week. A week or 2 later I got a call with a date we could work with although it was 2 weeks after our Newmar week.
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Ken C
2018 Dutch Star 4052 Spartan
2015 Jeep Cherokee Trailhawk
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05-20-2019, 07:06 PM
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#9
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Senior Member
Newmar Owners Club
Join Date: Apr 2015
Location: State College, PA
Posts: 842
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Quote:
Originally Posted by MRUSA14
Same thing happened to me. They do a good job with the cancellation list. I was on that list for several months, then eventually got exactly the day I wanted.
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We were on the wait list for the June 16th Spartan Academy in March, got a call in April for an opening. We are going to have service done at that time. A couple months early (Bought end of Sept 2018), but figure early isn't necessarily a bad thing. Wait list is definitely well maintained.
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Bob and Terri
2019 Ventana 4037 Spartan, 2018 JL Wrangler Sahara
State College, PA
[SIGPIC][/SIGPIC]
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05-20-2019, 07:48 PM
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#10
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Senior Member
Newmar Owners Club Spartan Chassis
Join Date: Feb 2012
Location: Lake Wales, FL (Lake Ashton RV Community)
Posts: 1,036
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Quote:
Originally Posted by SAS30
Dan, Did you get your roof sealant issue added to your Newmar appointment? Not trying to tend to your business, this issue just really concerns me.
Thanks, GrAndy
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Thanks for your concern, however, I was able to make repairs myself. I have also spoken to our Customer Service Rep and have confirmed my work.
__________________
Dan Leininger
2019 Mountain Aire 4534 and a 2017 Ford Expedition 4x4
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